HOUSECLEANING. NANNIES. ELDER-CARE, Senior Care PERSONAL CARE ASSISTANTS. BABY NURSES. LIVE-IN & LIVE OUT. FULL TIME & PART TIME SUMMER CARE.
ADDITIONAL ADDRESS: 146-10 HILLSIDE AVE 2nd Floor JAMAICA, NY 11435. ADDITIONAL PHONE NUMBERS: (718) 523-7733,(718) 523-7788.
Business highlights
32 years of trusted experience
Services we offer
HOUSECLEANING. NANNIES. ELDER-CARE, Senior Care PERSONAL CARE ASSISTANTS. BABY NURSES. LIVE-IN & LIVE OUT. FULL TIME & PART TIME SUMMER CARE.
BUYER BEWARE: I've dealt with other agencies that do not charge to post a job. I decided to go with Tami's because Ido reassured me that they had candidates I sought. Also, I was told by the person who took my credit card information that within 24 hours I would be contacted. I didn't hear anything for 24 hours, I decided to call Ido. Ido immediately told me that it would take a week before he could find someone. He became very rude and defensive. He told me they had many clients to serve and that it was a small office. He was trying to handle the load. He said that he had to wait for walk-ins and if I couldn't wait he could refund my money. He felt I was accusing him of doing something wrong. Although, I explained to him that I was not accusing him of anything. I merely called to find out the status of the case and that I was under the impression he had candidates available for interviews. He continued his rant. I decided there was no need for me to continue the conversation and so I requested a refund. Ido then told me that he would only refund $25 because he spent time talking to me on the phone. I couldn't believe it. I told him I was reporting him to Angie's List (the Angie's List icon appears on the website). He then responded that he would refund my money. I received a receipt from Tami's indicating there was a refund credited to my card. To be on the safe side I contacted my credit card company. I decided to go ahead and submit a review because Ido's actions lead me to believe there's a scam here. Stay away from this agency whether you're looking for help or looking for a job. Very unprofessional.
Description of Work: On 2/26, I contacted the agency for help in finding a Personal Care Assistant for Dad. Ido, the recruiter, told me they were in business for 19 years and that they had candidates. He indicated that within 24 hours they would identify candidates. He told me there was a placement fee the candidate would have to pay if hired and I was required to pay a $50 fee to post the position. Against my better judgment, I paid the fee. (The Yelp reviews were a reasonable caution).
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50
Response from TAMI'S AGENCY
Hello [member name removed], thank you for your feedback regarding your experience with Tami’s Agency. We apologize, for the poor level of customer service you received from one of our agents. Please rest assured that we take our client reviews very seriously. We have since then investigated the situation and have taken the necessary measures to ensure this does not happen again to any of our valued customers. Our agency has been serving many satisfied families and service professionals for over 19 years. We believe in helping each client achieve a good fit for their needs. Thanks again for your input.
Michelle F.
08/2007
1.0
house cleaning
+ -1 more
The cleaning lady arrived at my house 30 minutes late. After working at a snails pace (because they get paid by the hour)to clean half of the apartment the lady came to me and asked me for a sandwich before she cleans the rest of the house. I said that I did not have anything to make a sandwich in the house. Then she asked me for corn flakes and a mange. She cleaned the living room and then I had to tell her to clean under the sofa. She cleaned the kitchen and then I had to tell her to clean the microwave. After her requests for food, I told her that if she was hungry she could just clean my sons bathroom and then we could call it a day. She cleaned his bathroom in record speed and then came to me for her payment. After I paid her and she was getting ready to leave her cell phone rang and she sat on my sofa and took the call. I called the agency after she left and told them what happened. They said sorry and would not reimburse me. Do not let them near your home or your refrigerator.
Description of Work: Basic house cleaning of apartment - bathrooms, living room and kitchen. She took too long and did not get to do either bedroom.
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Service Categories
House Cleaning,
Child Care - Other
FAQ
TAMI'S AGENCY is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 AM
TAMI'S AGENCY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, TAMI'S AGENCY offers free project estimates.
No, TAMI'S AGENCY does not offer eco-friendly accreditations.
No, TAMI'S AGENCY does not offer a senior discount.
No, TAMI'S AGENCY does not offer emergency services.
No, TAMI'S AGENCY does not offer warranties.
TAMI'S AGENCY offers the following services: HOUSECLEANING. NANNIES. ELDER-CARE, Senior Care PERSONAL CARE ASSISTANTS. BABY NURSES. LIVE-IN & LIVE OUT. FULL TIME & PART TIME SUMMER CARE.