Quality Electronic & Appliance Service

Called 9/19, came next morning. Very responsive, reasonably priced, honest. Highly recommend!

The machine had stopped working on December 3rd and their first visit to diagnose the problem was on December 10th. Their next visit, once the parts arrived, was on December 22. They were not able to fix the problem with the parts ordered and told us they would call us on the following Tuesday for next steps. We were told that another part was ordered the week after their second visit. Ultimately, the washing machine was never fixed. We never heard back from them and had to finally settle with the "Service Agreement" company. This service experience could not have been more disappointing. From the start the office at Quality was extremely unfriendly, they changed the scheduled date blaming the service company for the mistake, and overall, were very tough to deal with. That got worse as time went on and they never kept us informed of the status of the parts and repair schedule. We had to work through the service company most of the way. Bad service, a bad diagnosis and bad customer service are the highlights here. The repair technician that did the work on the second visit was very polite and friendly....unlike the office staff. We would never use this service provider or recommend them to anyone in the local area.

Great work, and nice people. Just charged WAY too much money.

Very clean and present. Prompt, came when he said he would come. He helped me by recommending other people for other service.

HE WAS COURTEOUS. HE DIDN'T KNOW WHAT THE PROBLEM WAS WITH THE STEAM CLEANER, BUT HE ASSURED ME THAT HE WOULD FIND OUT AND TELL ME. HE ALSO REASSURED ME THAT HE WOULD LET ME KNOW HOW MUCH IT WAS GOING TO COST BEFORE HE FIXED ANYTHING.

THE PRICE WAS EXTREMELY REASONABLE, AND THEY DID NOT TRY TO ADD IN A BUNCH OF SERVICES I DID NOT NEED. THE CORD WAS CHANGED SO QUICKLY THAT IT SURPRISED ME.