The Poolsmith Inc

The Poolsmith is our #1 hero!! Our 30 year in ground pool had a pipe burst last year coupled with many other wear and tear issues and my husband and I were beyond intimidated by what needed to be done. The Poolsmith quickly ran pressure tests and a full pool evaluation to locate the problem and came up with various solutions for us in all different price points. That's what we instantly loved about this company and their owner, Demetri, he truly treated our project as if it were his own. We decided on a full pool renovation to upgrade all our plumbing and equipment and the ENTIRE process was so seamless with open lines of communication every step of the way. After everything was done they made sure our pool was crystal clear and ready to enjoy! This was absolutely way more than a renovation, this was allowing our family to begin making memories once again by giving us back our yard. Thank you doesn't even cut it for Demetri and Pool Smith!! Forever grateful!

This job went very smoothly, we had a small miscommunication but it was resolved quickly and easily. They ordered the heater and had it on time and did the installation on time. I was very satisfied with the quality of work and the fact that one of the owners was on the job. I would buy from them again.

Was completely botched. Had to get another pool company in and pay them to fix nearly everything they touched.

They are really good and I would recommend them to anyone.

Poolsmith opened my pool in the beginning of June of 2013.They put the pool cover and pads on the floor in the shed. When they came back to cover the pool, there were holes in the cover and pads due to the way they stored them. They came back the end of Sept. with the owner's son and one worker. The son complained on how long it took to close the pool and took no responsibility for the damages. The pads that go underneath the cover on top of the rocks were left in the shed, They came back again on Oct . 17 to put the pads under the cover and reattach the hooks that they left off when they came in September. I sent the owner a letter return receipt stating that I want the cover replaced. This is a loop loc cover that is expensive. I have not heard from them.

Every year we actually dread opening our pool because after 9 years, we have yet to open it without problems. We also have a loop loc Mesh pool cover which is great for safety, but terrible because pollen and every piece of dirt gets inside. We have tried many pool companies over the years without success and saw an ad for Poolsmith and figured what did we have to lose. Dimitri came for the pool opening with a couple of his guys and they were all very pleasant, friendly and professional. After opening the pool, he just wanted to go over a few things with us regarding our circulation and filtering system. Over the years of "repairs" that were done, Dimitri didn't seem too thrilled with how the plumbing looked and also asked me if we had issues with the length of time it took every year for the water to clear up in which I replied YES! He explained that we were given the standard filtering system with our pool installation and that it really wasn't the ideal filter for the size of our pool. He just suggested we get a larger unit and mentioned that would help. After discussing with my husband, we gave him a call the next day and they had the entire thing installed within 3 days, during the busy Memorial Day upcoming weekend ahead. They also went above and beyond and replaced a lot of the "repairs" that other technicians had done in the past and our pool was clear in a day. We called them when the water was clear and Andre was at our house the next evening, at 7 pm, well after normal service for other companies, and our pool was vacuumed and ready for swimming before the Holiday weekend (even though weather didn't agree!). This is the first time we had this "luck" in many years, were not given the run-around, and we were always promptly called back when we left messages. I loved that they squeezed us in, even though it was technically after hours. We are now using their weekly pool service and plan on using them for our new liner and salt water conversion next year. Very fair pricing and outstanding customer service and response time. p.s. I didn't even know Poolsmith was on Angies List.... I was looking for something else and saw them listed and HAD to inform the customers what a great company they are! Thanks guys!

we called them because they advertised the lowest price in the pennysaver.(75.00) for a first vacuuming. the water was clean and chlorinated, with leaves and dirt on bottom. They set up a vacuum with a high speed pump , which expels the water and debris out of the pool and down the street. It normally takes me less than an hour to vacuum my pool with my slower pump and vacuum.they stretched the job for an hour and a half, and in the process, drained appx. 18 inches of water. they then charged me $112.00for the service. They were unprofessional and I think deliberately slow.

IF YOU USE THIS POOL SERVICE TO INSTALL A NEW RETURN LINE, MAKE SURE YOU HIRE A MASON AS WELL!!! After reading a positive review from Angie's List, we hired Poolsmith to replace our leaking return line... At the estimate, they immediately discovered the leak and which return line was affected. They informed us of the procedure...Break the surrounding concrete near the beginning of the return line (near the steps) and dig out a trench in our front yard, leading to the filer. Replace the return line... We expressed our concerns about the breaking of the concrete and how it would look at the end of the project. The previous owner was a mason and left us with a great concrete job surrounding our pool, which is beautifully pointed (clean edges), beautifully separated boxes. Demitri reassured us, saying he was an expert mason. He promised us he would make the job as "asthetically pleasing" as possible, returning it to 90% of its original appearance. When we agreed to the job, they immediately put a "Poolsmith" sign in the front without asking. Wouldn't have minded it too much, but they put it on our neighbors property by mistake. If they had asked, we may have allowed it and placed in the right position, when they were performing the work. They intially agreed to begin work on a Sunday morning. However, they decided to show the evening before, on a Saturday, when we had company over the house. Didn't announce they were going to come early...Made the initial concrete cuts and we were furious... The next day they began breaking the concrete. They used the most inexperienced, youngest, and weakest person to use the sledge hammer. As he struggled by himself, the other experienced worker watching, I noticed he was missing with the hammer, smashing the areas of concrete that weren't to be touched. No doubt a more skilled person with greater experience and srength could have been more precise. I went out and asked how they would fix it. They said they would restore it. I had hoped they would make a cut in a straight line to to get rid of the smash marks. Either way, this wasn't how we expected things to be. I also observed the workers help themselves to tools in my shed and garage. We never gave them permission to enter either area. They decided to help themselves to our wheel barrow to dump the large pieces of concrete when we stepped away for a while. We didn't realize until after they completed the job, they cracked the wheel barrow. They just put it back in our shed and never said a word... When they ended their work, they seemed to expect a tip, but we couldn't because of the poor job of breaking the concrete. We could sense their frustration... They were able to effieciently place a line in ground within one day and replace our grass in the front yard. The line runs well, very powerful, very efficient. The last part of the job was the filling of concrete. This was the worst performance of the job, by far. A low level mix of concrete, which looks completely different from our original job. One can tell the mix was shabby, either a low level grade or poor mix...prone to rust and grime...In addition, there was no pointing (clean edges), just a filling of the trench, so the miss hits were not repaired, just a filling. No straight lines...by far, the worst masonry work I've ever seen. It seemed like they were more concerned about getting a tip during a hot day, as one worker complained of the heat and how hard he had worked. We could sense the tension... We understood the concrete was going to look different after the work was performed, but had Demitri not boasted about his spectacular masonry skills, our expections would not have been as great. Either way, this masonry work shows the skills of an amateur. Makes me wonder how they would install a pool and the surrounding landscaping... When we complained about the masonry work, they took no responsibility, and did nothing about it. Now, $3,100 later, we have to hire a real mason to fix the horrible masonry job by Poolsmith. It seems that Poolsmith know about pools, lines, openings and closings. However, we did not schedule a closing with them. The line runs well, more powerful than ever. However, appearance is important as well. The workers at Poolsmith seemed to beam with pride about their attention to detail and appearance. This was absolutely not the case. There was once a time where we gazed at our pool with a sense of pride. Now when we look at, we often turn away with disgust, remembering the pathetic job by this company, their lack of professionalism and ownership of responsibility, and how we have to have a real mason come back to fix this mess...

We were happy with the pool closing. It was a positive experience working with them. They were very thorough and were here on time. The price was exactly what they had quoted; the price was a little more but probably worth it. We would use them again in the future if necessary.

They came in a timely fashion. He was very friendly and professional. He performed the work and the price was fair.