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Clean Your Carpets Inc.

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Serving the greater Rochester/Canandaigua area since 1977. We provide a service experience you will remember! Your satisfaction is our #1 goal. We have 3 divisions within our company: -Clean Your Carpets Inc. (carpet, furniture, tile & grout and hardwood floor cleaning) - Rochester's Oriental Rug Spa(Oriental & area rug cleaning, rug repairs and rug pads) - Rapid Response of Rochester (Water Damage Restoration & Dry Outs) Check out our reviews at: cleanyourcarpets.com/reviews/ Family owned and operated. We have the ONLY IICRC Certified Master Cleaning Technician & Master Water Restorer on staff between Syracuse and Buffalo. Call our office for FREE Friendly advice and to schedule your cleaning at 585-924-8440.

Business highlights

48 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

Carpet Cleaning, Oriental & Area Rug Cleaning, Rug Repairs & Rug Pads, Furniture & Leather Cleaning, Tile & Grout Cleaning, Hardwood Floor Cleaning & Refinishing, Water Damage Restoration & Dry Outs

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.988 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
1%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 88 reviews

Sue M.
06/2021
5.0
carpet cleaners
  + -1 more
Tim and Clean Your Carpets was great. My wool carpet was dirty and smelled bad, due to pet accidents over the years. In spite of my steaming the carpet, using rug deodorizer, and and hiring professional in house cleaners, the odor still remained especially during humid and wet days. Tim brought my carpet to his location, processed it through a soak to remove animal residue, repaired a section where the backing was worn and returned my carpet looking like new and smelling wonderful! Can’t say enough about this transformation.
Description of Work: Wool carpet thoroughly cleaned, odors removed, and repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Dan W.
05/2021
5.0
carpet cleaners
  + -1 more
The cleaning crew was on time and very professional. They communicated very well and were very clean. Followed all COVID protocols at all times. Overall, a very good experience. I would recommend them highly
Description of Work: Carpet cleaning for water damage in basement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Chris H.
04/2021
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The team was great—very courteous and professional. They called ahead to let me know what time they would arrive. Such a nice gesture; it can be so frustrating not knowing when service people will show up. They were fast, yet thorough, and the carpet looks fabulous. Will definitely hire again.
Description of Work: carpet in family room and master bedroom, plus stairs and hall. In addition, Ben cleaned our naugahyde ottoman.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Clean Your Carpets Inc.
Thanks very much! We appreciate you and your business!

Brad J.
02/2021
5.0
carpet cleaners, ceramic tile
  + 0 more
The guys were very knowledgeable, professional and did a great job.
Description of Work: Carpet cleaning and grout cleaning and sealing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Clean Your Carpets Inc.
Thanks very much! We appreciate you and your business! That was a lot of tile that we cleaned.

Julie O.
02/2021
5.0
carpet cleaners, ceramic tile
  + 0 more
I'm always pleased when Ben cleans my carpets. This time, he and Russ also did grout and what a difference. Even 50 year old grout around retro-little tiles was noticeably brighter. Thanks guys.
Description of Work: carpet cleaning and grout cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Clean Your Carpets Inc.
Thanks very much! We appreciate you and your business! It's our pleasure to serve you again!

Leslie H.
12/2020
5.0
carpet cleaners
  + -1 more
This company was professional, thorough, friendly and did a fabulous job cleaning the carpet in our RV. I highly recommend them!
Description of Work: Motorhome carpet cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Liz S.
12/2020
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
The oriental rug spa made a 60 year old Persian rug look and smell brand new! Excellent job, great value.
Description of Work: Cleaning 60 year old Persian rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

NANCY M.
11/2020
5.0
carpet cleaners
  + -1 more
Good job well done mmm mmm mmm mmm mmmmmm
Description of Work: Rugs clean

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Michael H.
10/2020
5.0
carpet cleaners
  + -1 more
One of our poor cats suffered from gastrointestinal issues towards the end of his life which unfortunately left our finished basement carpeting in bad shape. The folks at Clean Your Carpets were very friendly and professional and performed the cleaning plus deodorization (while still being realistic about the expectations regarding certain pet odors). As it turns out, the treatment completely eliminated the lingering odors - we were very pleased!
Description of Work: Carpet cleaning for pet odor removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you so very much! Serving our wonderful clients and solving your cleaning problems is why we are still going strong after 43 years. We appreciate you and your business!

Stuart R.
10/2020
5.0
oriental rug cleaning
  + -1 more
Fabulous! My rugs haven’t been cleaned in years. With dogs,kids,and adults walking through with shoes from the garden,driveway not to mention our sandy soil in the yard, the rugs were pretty dusty and dirty. The workers came and took them up even with the furniture there. They were very pleasant and knowledgeable about the rugs. They told me all about the process which is amazing and how they would even weigh less after they were clean! They came back lighter and brighter and fresher smelling for sure. The rugs came back on the date that was promised. Tim, the owner, great guy. I spoke with him at length on the phone and he answered all my questions and any concerns that I had. A very investment indeed.
Description of Work: Large area oriental carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you so very much! We appreciate you and your business!

Maria M.
10/2020
5.0
carpet cleaners, upholstery cleaning, floor cleaning
  + 1 more
I was very pleased with the results!! My carpets look new and the floor looks great. The workers were very professional. I would definitely recommend Clean Your Carpets!!
Description of Work: Carpet, hardwood floor and furniture cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Ruth L.
09/2020
5.0
carpet cleaners, floor cleaning
  + 0 more
Everything was done beautifully. The service team was very professional. I would absolutely use them again and I highly recommend them.
Description of Work: We had grout cleaned in 3 rooms and two stair carpets cleaned.
Rating CategoryRating out of 5
Yes, I recommend this pro

William D.
09/2020
5.0
carpet cleaners
  + -1 more
The team from Clean Your Carpets called as expected to let us know they were on the way, and they were on time. On the job they were courteous and professional, explaining all services and costs, and then performing the work just as described. The carpets look great, and they were sure to point out the one stain (paint!) that wouldn't come out.
Description of Work: Carpet cleaning and spot removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Mai T.
08/2020
5.0
carpet cleaners
  + -1 more
Outstanding job cleaning my carpet. On time. Personable. Very professional.
Description of Work: Clean my basement carpet
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We highly value our wonderful clients!

Donna M.
08/2020
5.0
carpet cleaners
  + -1 more
Excellent. Friendly professional and carpet looks like new
Description of Work: Family rm carpet

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205.6

Response from Clean Your Carpets Inc.
Thanks so much! We appreciate you and your business!

Wilbur W.
07/2020
5.0
Outstanding job!!! I was selling my home and the carpets looked terrible. After the finished they look d brand new and my house sold the very next day!!!
Description of Work: Clean four bedroom house carpets and removed pet stains and odor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Clean Your Carpets Inc.
Thank you very much! It was a vary large job and very challenging but turned out great! Glad your house sold so so quickly! We appreciate you and your business! Hope things go well with your move to Texas!

kimberly W.
06/2020
1.0
carpet cleaners
  + -1 more
WAY OVER PRICED FOR THE RESULTS. SOME SPOTS WERE MISSED. CUSTOMER REQUESTED TO HAVE CLEAN YOUR CARPETS TO COME AND AND REDO SERVICE, OWNER REFUSED. HE WOULD ONLY DO MISSED SPOTS...VERY POOR CUSTOMER SERVICE AND WAY OVER PRICED. WOULD NEVER HIRE AGAIN. WORKERS WERE FRIENDLY, BUT GAVE "D" RATING FOR OWNER. I LEFT REVIEW ON OWNER'S OWN WEBSITE, WHICH HE TOOK DOWN BECAUSE IT WAS A BAD REVIEW. I AM GUESSING HE DOES THIS FOR ALL BAD REVIEWS. I HAVE PAID HALF OF WHAT I PAID AND HAD SAME RESULTS FROM OTHER CARPET CLEANERS I HAVE HIRE IN PAST. I HAVE MY CARPETS DONE ANNUAL.
Description of Work: 342 SQ FEET OF CARPET AND CHAIR

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$448

Response from Clean Your Carpets Inc.
I offered to have my Service Team come back at no charge to take of spots that she claims that we missed. This customer refused to have us come back. Our prices are competitive with other quality cleaning services. I don't understand why this person refused to have us come back at no charge and then just trashes us online. We have an outstanding reputation and have been in business for over 43 years.

Michele R.
06/2020
5.0
carpet cleaners
  + -1 more
Perfect!!! Very professional, punctual, meticulous and I will definitely use again and tell all my friends.
Description of Work: Stairs, hall and family room carpets clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thanks so very much! We appreciate you and your business!

Kip B.
06/2020
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They are all very professional. We have used them many times and will again.
Description of Work: Carpets,,some furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you so very much! We appreciate you and your business!

Liese M.
06/2020
5.0
ceramic tile, floor cleaning
  + 0 more
They were right on time, professional, attentive and thorough. Would definitely hire again!
Description of Work: Clean tile and hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Clean Your Carpets Inc.
Thank you so very much! This was a very large cleaning job. We appreciate you and your business!

Renee D.
05/2020
5.0
carpet cleaners
  + -1 more
Very professional, friendly staff who did an amazing job on our carpets for a fair price. We would definitely use them again!
Description of Work: Carpents cleaned in our entire office and stain treatment applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Clean Your Carpets Inc.
Thank you so very much! We love serving our wonderful clients!

Dorothy P.
05/2020
5.0
upholstery cleaning
  + -1 more
It went very well. Furniture looks excellent. Very professional.
Description of Work: Sofa and Love seat cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Clean Your Carpets Inc.
Thank you very much! We appreciate you and your business!

Daniel D.
05/2020
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The furniture looks like new! The reps were punctual, courteous, thorough, and worked steadily to complete the job is good time
Description of Work: Cleaning of a loveseat, small rocker, and a recliner chair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Response from Clean Your Carpets Inc.
Thank you so very much! We appreciate you and your business!

Louis N.
04/2020
5.0
oriental rug cleaning
  + -1 more
Everything was done efficiently and professionally. The rug came back looking great.
Description of Work: Clean large oriental rug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Clean Your Carpets Inc.
Thank you so very much! We appreciate you and your business!

Robert B.
03/2020
5.0
oriental rug cleaning
  + -1 more
Took a little longer than expected to complete. Pricey, but services were extensive and job was well done.
Description of Work: Antique oriental rug repair and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Response from Clean Your Carpets Inc.
Thank you so very much! You did give us a very challenging situation that involved multiple services over a period of time. There was lots of repairs that had to be done by hand as well as several cleanings to get you the best results possible. We are thrilled that you are pleased with the outcome! We appreciate you and your business!

Contact information

1306 Beaver Creek Rd, Farmington, NY 14425

http://www.cleanyourcarpets.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile

FAQ

Clean Your Carpets Inc. is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Clean Your Carpets Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Clean Your Carpets Inc. offers free project estimates.
Yes, Clean Your Carpets Inc. offers eco-friendly accreditations.
Yes, Clean Your Carpets Inc. offers a 5% senior discount.
No, Clean Your Carpets Inc. does not offer emergency services.
Yes, Clean Your Carpets Inc. offers warranties.
Clean Your Carpets Inc. offers the following services: Carpet Cleaning, Oriental & Area Rug Cleaning, Rug Repairs & Rug Pads, Furniture & Leather Cleaning, Tile & Grout Cleaning, Hardwood Floor Cleaning & Refinishing, Water Damage Restoration & Dry Outs
Ask for Details

Contact information

1306 Beaver Creek Rd, Farmington, NY 14425

http://www.cleanyourcarpets.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM