Pro Quality Home Improvements Inc

Friendly guys. Responsive. Did great work.

They did an excellent job, however it was expensive

Late getting started but moved along ok. Needed to fix problems after work done, came back several times. Stayed after dark several nights and lost parts to my awnings. They contacted awning company to get replacements and had them come out to fix them. I had to pay the bill of $200. I got $100 back. They lost the parts in the dark. Would not use anyone that was that far away because they complained about the distance they needed to travel. Comunication problems several times with workers. English not their first language. Very nice people but communication not easy. Supervisor Mike bent over backwards to correct problems. They did clean up the mess and carted it away. I hope they did not totally destroy my plants. Never had work like this done before so I did not know what to expect and this was my first time handeling it alone. Next time I have something this big done I will get a friend to supervise.

It took a while to get started (not their fault) Waiting for funds from Hurricane Sandy. Once started we met with team and disucced time for project to begin. Team was early to arrive and get started. I only hope that manager was present. He showed up for at least three to five minutes and falied to check work. He always asked for more money with out checking work. This was left up to us to do. Unfortunately, some of the jobs had to be redone or fixed. Sean, his boss then came to see what was going on and he took over from there. Everything was to our specifications. The indoor crew had only to be directed once. They covered everything, clean up after themselves and check for approval constantly. What a great crew! This was worth the money. My house looks livable again.

We had our roof totally replaced and ice shield installed; some facis board also replaced. Brick chimney was rebuilt, leaders and gutters replaced (with screens on gutters), garage doors (2) replaced, and all debris carted away. The project was scheduled very well and work completed on time.

Mangers checked up on workers and they were punctual, cleaned up and when the manager saw a mistake they corrected it . Very happy with service

They were good but not perfect. Some of the installation was a little bit sloppy. Their demeanor was excellent. Their prices were slightly high. I might use them again.

I first heard of Pro Quality Home Improvements when they contacted me through phone solicitation. They told me they would be doing estimates in my area and would like to come by to take a look at any work that may need to be done. I had many projects that needed to be done and was just beginning to schedule estimates, so the timing of the call couldn't have been better. I told them I'd love them to come by. They asked me for a good time that my wife and I would both he available to have them come by. I told them I understood the practice of having both home owners/decision makers present, but unfortunately due to our immediate work and social schedules, that wouldn't be possible. I assured them I was capable and trusted to make the decision to hire them. They preferred to wait until both parties could be present. I told them we would most likely make the decision and get started with our projects before that was possible. After a bit more discussion, the phone call ended. I was disappointed, but understood their policy. They called me about a week later and we had a similar conversation. I explained in more detail my position in more detail, the woman from Pro Quality explained their position and that was it. They called again 2 weeks later and I told them I had found someone to do the work and wouldn't be needing their services. We discussed their policy and my circumstance again and ended the call. I thought that would be the last I heard from Pro Quality. Several months later I received a call from Pro Quality saying they had a note to call me in the spring. I am working on another part of the house and the contractor I had just used wasn't available, so I figured if they could send someone over without my wife being home, I'd be happy to talk to them because I did need work done. They were willing to make an exception and asked what I needed done. I was on my way out and didn't have time to discuss it in detail, so I asked if I could call them back later in the day. They kept me on the phone asking about what needed to be done. I told them very quickly a few things (a fence removal and installation in my yard, a back-splash in my kitchen and some paneling removed, paint and spackle) but was in a rush. They wanted to come later that day/evening. I asked them if I could call them back as I wasn't sure what time I would be returning home and available. The rep started throwing out times; 4:30, 5, 5:30... I said if they wanted to call ME later to be sure I was home, that would be best. They said they would just come at 6 pm. Annoyed but needing to find a contractor during a very busy time for contractors, I asked if they could make it 6:30. They agreed. They never showed up. I thought for sure, that was the last I would hear from Pro Quality Home Improvement. I was wrong! About 10 days after their no show, Pro Quality Home Improvement called me. I reminded them of our history and said I couldn't believe they still have me on their list. The guy acted like their was some mix up and asked when I was available to come by. Since AVAILABLE, reasonable contractors are soooo hard to find, I told them they could come by that evening. They asked if my wife would be home. I told him scheduling a time with both my wife and I was never going to happen. He asked if she would be home that evening or Saturday sometime. I told him to just forget it. His reply was to ask if they could come by at 10 AM Saturday. I agreed. He again asked what needed to be done. I explained what I needed done in detail and answered ALL their questions. It is now 11:09 Saturday morning and I have not heard from Pro Quality Home Improvements. I have been waiting in my living room, with my wife, since 9:30 AM. We have errands to run and chores to do, but wanted to wait for Pro Quality to show up before going on about our day. I called Pro Quality several times since 10:20, but nobody is answering or any answering machine for me to leave a message. I'm probably more disappointed in MYSELF for even entertaining the thought of letting a company that has proven themselves to be unreliable and unprofessional into my home even for an estimate. After this experience and now seeing other reviews here on Angie's list, It would just be insane to let these people do any work for me now. In the end, this experience has cost me time and aggravation, but better just that time and aggravation than the time, aggravation and money that I'm sure would have been lost had I hire Pro Quality to do the work I need done. Save yourselves the aggravation, don't even entertain the thought of doing business with these hard sell no show specialists!

It was terrific. It's a great company!

I went on line looking for a roofing inspector, as I wasn't sure whether my roof needed replacing and was nervous about possible leaks. The names of four contractors popped up together with a message that they would contact me within 20 minutes. This contractor called immediately and we set up an appointment. A pleasant young man went up on the roof to inspect it. He said that my roof was and quot;spongyand quot; and needed replacing. He said the roof was 1800 sq. ft. and quoted $14,845 for 30-yr. GAF shingles, plus the cost of plywood. If all the plywood needed replacing, that would be another 7 or $8,000. He wanted 1/3rd. down and the rest could be financed at no interest, through a separate company, payable after one year. His was the first quote, and I wanted to check some other contractors. He did his utmost to get me to sign on the spot. First, he said if I allowed their sign on my property for 10 days, they would knock $896 off the price. But this was a and quot;special fundand quot; thru GAF, and he didn't know how long the $ would stay in there. If another customer signed up before me, it would be gone. Then his boss (with whom he was in constant contact by 'phone), said they were doing a job round the corner in a day or so, and they could use that dumpster so I could save another $933 on dumpster fees. I said no matter what, I would not sign up then and there, and he asked me and quot;would you do it for $5,000?and quot;. I thought these tactics were unprofessional. I finally got the job done by another contractor with mostly good reviews on Angie's List. The contractor I chose said my roof would last another year or two, and he did the job for $7200, no $ down, and it turned out that no plywood needed replacing. I was not shopping only for price, but also for someone whom I could trust.

The work went very well. They were very efficient and did a good job. The first day I spoke with a salesman and he told me they would do it tomorrow because I was trying to get it done as soon as possible. The next day they had a truck here ready to begin. My insurance company, however, prevented them from starting for a couple of weeks. At that time I signed the contract, the price was well above $13,000. I thought that was a little high; I was willing to pay the higher price if it was done immediately, but now that it had been drug out I asked for $5,000 off. The owner of the company tore up the old contract and drafted a new one honoring the reduced price. I don't think you can ask more than that. I was very pleased with this companies work.

So far Pro Quality Home Improvements Inc have been doing what they are supposed to be doing. They have been prompt.

As I said above, they just provided a quote.

From the Sales Department to the Installers, they were very considerate and Professional. I thought the price was a little steep though. The actual price was $2400 but after viewing the Company on Angies list I saw that we were entitled to a 5% Senior Citizens Discount. The Company Honored it.

No complaints about the work. Replacement gutter looks great and works well so far. Vendor still owes me paperwork and photographs that I may need for tax purposes.

They were all very professional and the quality of their work was first class. I would defiantly use them again.

the new siding was not needed which increased my expense considerably.

whole house to be rewired - it was really quite a common scam from contractos he said..

They came on time and immediately went about performing the tasks I contracted them to do. They worked effectively and efficiently. The workers really knew what they were doing and it was obvious that they each had a great deal of experience in installing replacement windows. I was extremely impressed with the manner in which they cleaned up after themselves to the point where you would not know that they had been ere and performed the extensive work that they had done when they completed their assigned tasks. They realigned my garage door to eliminate daylight on both sides of the door which was causing me to loose heat and could possibly permit insects and small rodents to get gain access into my house. I recently had some brick masonry work performed on the front facade of my house and a cap over the top had to be installed which the original contractor failed to do and would have caused water to get behind the brickwork and loosen the bricks which could cause serious injury if they eventually would dislodge and fall down into the driveway and hit someone who as entering or exiting the garage. Pro Quality installed the cap and chaulked it to alleviate the problem. I highly recommend this company to homeowners as their service was far superior to others I have had work on my property in the past. Ed V. Farmingdale, NY

.They were good overall. They used really good material and they responded really good to me. The only thing that turned me off was he quoted me so high then came down which in my opinion is bad business.

I was happy with the overall product. They were dependable and they did what they said they would do. They were extremely professional and they were very good. I would recommend them.

there were two contractors involved . every thing in the first contract was completed ! when second contract was completed we could not see any difference ? no one could explain what was done because neither contractor was ever present when any work was being done! they came quickly for the payments! It was uncomfortable situation overall ! so far so good no more leaks. 04/18/2012 also the second contractor was rude and unprofessional. he later did apologize and admitted he was wrong! they said should we have a leak in the same area they would return and fix the problem!

It was a positive experience from start to finish!

The roof replacement was handled with outstanding professionalism from start of project to the end with the clean up.

The sink was difficult, and was instlaled without further problems. I am pleased with the way it turned out. Painting was done quickly, and neatly. using quality paint. The gutters presented a problem in that they seemed to leak, and overflowed in places where they never had before. I called and was pleased to receive an answer that day .The next day someone was here to investigate and solve the problem. All in all, I was very satisfied with the services Pro Quality provided.