Pool & Spa Guys

Awful experience. The repair tech was explicitly told what parts were not working: a valve and the pump. He left after stating the pump was fine. Two days later he had to come back to fix the pump and charged for the service again. The tech then left without turning back on the outdoor breaker and had to come back a third time. Despite the tech saying it was his fault, on our Ring Camera, we were charged for a third service charge. It is hard to tell if the negligence was accidental or by design (to necessitate him coming back multiple times) but a simple replacement valve and pump part should not take three visits and $500. Also, if you are using this service, have a camera that keeps track of the time. The tech wildly over estimates his time on site. Look on Google. There are many other dissatisfied customers with similar complaints, the owner takes the time to respond to present their "version" for each complaint. There are so many other companies to choose from, why go with one that numerous people are saying they are disreputable? I will be taking them to small court.

Needed pool liner replaced. Tim Greco from the company took care of ordering the liner and setting up the installation for me. Very courteous and professional; and quick. Just wish it wasn't almost winter!

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