New Look Kitchen Refacing Inc

Description of Work: cabinet refacing

Description of Work: Refacing kitchen cabinets

Description of Work: Professional, delivered services as promised. Very satisfied

Description of Work: Superb craftsmanship.

Description of Work: The owner was very polite for the estimate. We received a price for refacing our kitchen including floors, countertops, and backsplash. It was just a little too pricey for us and he didn't offer financing. We ended up going with another company that offered a better price and financing. He did offer to work out a payment plan with us which was very nice. Overall, it looks like he does good work from his portfolio.

Description of Work: He was suppose put in all new kitchen cabinets.

Description of Work: I used New Look Kitchen Refacing Inc. yesterday. They came in on Tuesday. They came in a couple of weeks ago and measure.

Description of Work: We hired New Look to reface our existing cabinets and design/add some custom cabinets. Approximately 5 years ago we had new granite counter top and back splash done and since we didn't want to replace either one, we opted for a refacing job rather than a total redo.

Description of Work: We hired New Look to reface existing kitchen cabinetry and construct a custom pantry, peninsula, and broom closet; as well as install granite counter-tops on new and old counters. We consulted with the representative on many issues including pull-out draws in the cabinets, accessory draw dividers, hardware, and other features. All these accessory were added but the representative was unable to provide a visual of the product in the form of a picture or physical example, which at the so called end of the project would expose itself. The cabinets arrived disassembled and it didn't represent the quality representative of the cost. During their time assembling and installing the cabinets, there were issues although minor that needed attention. For example, the holes that the shelf pegs went into were either too small, too big, or misplaced. The pantry shelf rails were not the proper fixture for the space and needed to be of stronger quality and better design. (Original rails led to the shelves collapsing and creating an unsafe condition.) Before the installation date we added another custom corner cabinet to be constructed. The hinges for the corner cabinet were installed incorrectly and of the wrong design for that corner door system. After the initial installation was completed we were very disappointed of the lack of thoroughness of the workmanship and the quality of the product. We called the representative on several occasions and tried to have his crew return to correct the lingering issues. It was a few weeks later that they returned to change the rails in the pantry, drill the holes in the cabinet in the correct size, and correct the minor work that needed to be done. After that visit there was still lingering issues as to the quality of the pull outs that were not built according to specifications. The pull outs were constructed too small and they were installed by nailing wood blocks on the side of the cabinet door frame decreasing the draw area and subsequently looking like a 12 inch draw in a 15 inch cabinet. New Look contracted the stone work out to another company. At the time of the contract signing we made it clear that we wanted to select our slab for our counter top. When we were sent to select our slab we went to a granite yard that had one slab in stock. The slab was extremely marred and was not much of a choice. We called the New Look representative and he had us go to another stone yard where we were able to select two slabs for our kitchen. Needless to say this experience was more of an inconvenience since we had to drive an hour to the first granite yard. Finally, the hardware we order became unavailable. We had to go to Lowes and buy the hardware in which the cost was to be reimbursed. We haven't seen that cost returned and we are at a point of resignation. New Look did not come to review the work done when the initial installation was completed. It took him weeks to come, after many phone calls and numerous expressions of dissatisfaction. This is where we feel that the professionalism was not exemplified and practiced.

Description of Work: Kitchen cabinet refacing and resurfacing counter-tops.

Description of Work: They refaced my cabinets and also put in new countertops. They also installed a new sink for me.