Description of Work: They would not come to my home to evaluate my replacement window options and give me an estimate. Last email from Kelly Window Systems: "Sorry our window would stand out."
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
Response from KELLY WINDOW SYSTEMS
This building is a coop or condo and needed a certain window to match existing windows in builing.
denis P.
08/2014
3.0
replacement windows
+ -1 more
They used a half screen instead of a full screen. I was quoted higher than what was quoted on Angie's List. The contract called for removal of all rotten wood which I was told they did not have the time for.
Description of Work: They replaced my windows in my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$650
Jeanne A. T.
06/2014
5.0
replacement windows
+ -1 more
All the details are in the first section.
Description of Work: The wheels on one of our three slider doors broke. ( We had them installed by Kelly Windows 10 years ago) Juan came out to make what should normally have been an easy and quick repair . The way the doors had to be installed originally (because of the height of the inside floor) made the removal much more difficult. He came back with Steve to see how they could make the repair without damaging the floor or the window. They both worked hard at solving a difficult problem of removing the door without causing any damage to the house oor the glass panels, which also involved calling the manufacturer in Canada. They solved the problem, got the panels out, repaired the wheels and put it all back together. Works great and it was done at no charge under the warrenty. WOW, a company that really honors warrenty work here on L.I. Priceless! Use them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bruce F.
04/2013
5.0
doors, replacement windows
+ 0 more
job went very well, installer returned after completing the job to make additional final adjustments - beyond what the installation required
Description of Work: replacement windows and storm doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Patricia and Glenn T.
04/2013
5.0
replacement windows
+ -1 more
We have also used them 20 years ago for our old house, so that's how we knew about them and we loved them. When we went to a home show, we saw them there and we talked to them. We thought it will be so expensive because these are just 13" off the ground, so they are very big. They were very reasonable. It is amazing the difference because the other ones were so bad as far as for giving drafts & sounds too. We were very pleased with them. The windows are big and 8 of them a foot longer than the ones that are around the garage. The garage doors are on the side of the house, so the windows face the front. We didn't get the transom on the garage windows, but we got transom on the other 8; so it added a little bit to the cost. It added $1600 for transom. We loved the look of them. Overall, they were great.
Description of Work: Kelly Window Systems installed 10 windows across the front of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Catherine L.
03/2013
5.0
replacement windows
+ -1 more
I was very pleased with Kelly Window Systems. They made the window to match the outside window. We had them installed 20 years ago, at that time they had browned. I wanted the inside to be white because everything is white and they did a good job. We've been dealing with them for years. They're very good, it's a family owned business and they get an A rating as far as I'm concerned.
Description of Work: They made a two-toned window.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
Don S.
07/2012
2.0
replacement windows
+ -1 more
He wouldn't come out for an estimate and would only come out if the job was guaranteed.
Description of Work: I called for an window estimate.
Rating Category
Rating out of 5
Response from KELLY WINDOW SYSTEMS
My name is Frank Palmer General Manager at Kelly Windows we come out and do a free estimate for every customer some times a customer might want an idea of the cost over the phone if we are able to determine the type size and particulars of the job we will give a ball park price if at that time the customer does not want to follow up with the free estimate so be it.No estimates are guaranteed to turn into a job.
Peter R.
10/2011
5.0
replacement windows
+ -1 more
It was fine. They were very good. I liked it as the product was good. They came back to fix whatever they were supposed to. The handles were of the wrong size and so, they came back to take care of it.
Description of Work: I used the services of Kelly Window Systems a year ago. They put in windows for my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
len K.
09/2011
4.0
replacement windows
+ -1 more
They were always very nice. I felt that the windows were a little drafty though after they were installed, and they couldn’t get it quite right. I would probably not consider using them again in the future.
Description of Work: I used Kelly Window Systems to replace all of the windows in my condo apartment.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Jeffrey J.
09/2011
5.0
replacement windows
+ -1 more
I am very pleased with Kelly Window Systems, who recently replaced all 45 double hung windows in my old house. They were patient and professional throughout the process and responsive both by email and phone. They cost a little more than other vinyl replacement windows, but the quality is far superior. Their installation was top notch and completed in a timely manner. Not a single leak during the recent hurricane. I have only great things to say about them and would certainly use them again in the future.
Description of Work: Kelly replaced 45 windows in my house with both vinyl and wood frame windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Sabrina B.
05/2011
5.0
doors, replacement windows
+ 0 more
The salesman spent all the time I needed in order to feel comfortable about the product and installation. The prices for the work done were more than fair and so far, the products are great. I also liked that the windows were made right here on LI. Additionally, the installers arrived a bit earlier than expected, were clean, professional and courteous and finished earlier than I had anticipated as well. Timing was perfect as I delivered our first child the day after!
Description of Work: We had 6 bedroom windows and one sliding door replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,900
Peter R.
11/2010
5.0
replacement windows
+ -1 more
I was very pleased with them. The guys seemed to know what they were doing and I knew what kind of windows I was buying as I had purchased windows from them before. They're in the neighborhood and they're a family business. We had a problem with something and needed it replaced. They did and it was great.
Description of Work: They installed three windows in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
09/2005
5.0
replacement windows
+ -1 more
THE KELLY WINDOWS MEN WERE VERY NICE AND POLITE. MADE SURE MY HOUSE WAS CLEAN AFTER THE JOB WAS DONE.
Description of Work: PURCHASED AND HAD NEW WINDOWS INSTALLED.
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Service Categories
Windows,
Doors
FAQ
KELLY WINDOW SYSTEMS is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
KELLY WINDOW SYSTEMS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, KELLY WINDOW SYSTEMS offers free project estimates.
Yes, KELLY WINDOW SYSTEMS offers eco-friendly accreditations.
No, KELLY WINDOW SYSTEMS does not offer a senior discount.
No, KELLY WINDOW SYSTEMS does not offer emergency services.
No, KELLY WINDOW SYSTEMS does not offer warranties.
KELLY WINDOW SYSTEMS offers the following services: MANUFACTURE, INSTALL COMMERCIAL & RESIDENTIAL WINDOWS & DOORS.