Grout Line Solutions NY

No call, no showed for appointment. Unprofessional.

Amazing! They did a great job and I'm only using them from now on. You guys are great. On time , professional and friendly.

Artie was excellent He came over to give us an estimate and was very prompt in returning calls. He regrouted the tiles around my bathtub and color sealed the floors in two bathrooms and my hallway. Everything looks amazing. I highly recommend him.

Artie called me within minutes of my request for a quote and arrived on-time to provide an esitimate the following day. He cleaned and sealed the floor grout. Did a partial regrout of three walls around the tub. Siliconed some large gaps in the high corners cause by some major Sandy renovations. He also, cleaned up an caulked around the sink; something we didn't discuss but was much apprecaited. I would definetly hire again.

very well we were pleased and if my wife was happy I was happy

No show. No call. No professionalism

Arthur was unable to get the stains out of my marble floor. When we expressed our displeasure at the fact that he was unable to remove the stains, he told us to buy a mat to cover them. If I wanted to buy a mat to cover the stains in my floor, I would have saved myself the $550 I paid Arthur and bought a mat. After me leaving numerous messages on his machine (he never answers his phone), he did come back to try to rectify the situation. He was still unable to remove the stains and again told us to buy a mat. He missed one of his appointments to rectify the situation and never calls to give you an estimate of what time he is coming. It is very frustrating. Also, while Arthur was trying to rectify the situation, he was kind enough to point out that out of all the things on my house that needed work, my floor wasn't very high on the list. How insulting and unprofessional.

Sloppy says he can do things when he can't not experienced dropped some young guys off with homedepot equipment and left never seen him again until he needed to get paid.

Artie called to apologize for missing our appt and wanted to set up another estimate. He arrived as scheduled and we then arranged for the work to be completed. The quality of his work is superior and certainly would not hesitate to use him in the future or recommend him to others

I called & left a message for cleaning of tile floor & grout (with sealant) and caulking of tub area--Artie called back & left a message. I returned the call the next day & left message. He didn't call back to make an appointment for an estimate. I have since used someone else.

Mr. O'Neill did not show up or call. I contacted this company because of the reviews (his work may be very good) and that is why I was very surprised at the lack of professionalism of not even receiving a courtesy call to say he could not make the appointment.

It looks like new. I thought the price was a bit high for a job that was only cleaning and not regrouting. But he was very professional, easy to reach and it looks sensational.

I was very pleased. The men arrived on time, accommodated all my requests, and the finished product was great!

Will and Charlie arrived on time and went right to work. They worked as a team and were efficient and quiet.They cleaned the tile in my kitchen, dining room, my office , guest half bath and the master bathroom They replaced all the grout and polished the tile and sealed it all to finish. It all looks sparkling and new.

The August 12 experience with Will was excellent. he was timely and neat and the work was perfect. On August 19 Artie O'Neal the owner arrived one hour late and performed sloppy work. The product they use is great and works as expected however Artie was sloppy and when I called him to ask him to return to my home and clean up the grout left all over the tiles in my bathroom he was rude and unresponsive. I made several calls to no avail nd he also failed to reply to a complaint I made with the BBB. I would not recommend him.

Artie came over with his various products to show us the potential of how we can change the color and look of the grout in different areas of the house. He was very helpful in pointing out the options available to us. On the day of the work, his team did an excellent job and people have asked us if we had new floors put in after the work was completed. The work was performed in a neat and professional manner and we would recommend this company to anyone in need of such services.

Grout solutions did a great job with my tile grout and sealing my floor. They were thorough and very friendly with questions about the process. Highly recommend this company

This was one of the most pleasant experiences I have ever had dealing with a contractor. You know how most contractors are, they simple want your money so that they can move on to another job leaving you with a lot of empty promises. Not Grout Line Solutions! Grout Line Solutions is by far one of the best contractors we have ever used. It all started with Artie the owner of Grout Line Solutions who estimated the job and did not try to add any secret costs. When asked if he dose the work himself, he answered honestly stating that he has a team of employees that will be doing the work. Artie stated that his employees have been with him for many years and that they are well trained in all facets of his operation. Once we agreed to have Grout Line Solutions perform this work for us, Artie checked his calendar and gave us a date and time they would come. Lo and behold Terry and Will from Grout Line Solutions arrived as promised! By far these 2 fellows are consummate professionals who got right to the job. They were well prepared, ready, willing and demonstrated their abilities as a consumer would expect. It is not often that we get what we were promised; especially from a contractor. Terry and Will did a fabulous job as they worked meticulously restoring my dreary looking floor to what it once was. If I did not know better, I would be willing to bet that my floor was newly installed. Actually some of my neighbors thought that when they first saw the floor after Terry and Will's magical touch. I also had my white tile backsplash restored to 'like new" condition. Would I use Grout Line Solutions again? You betcha I would! I will certainly recommend them.

The men came on time and finished the job in 1 day and the tiles and grout came beautiful. It looked like a showroom floor when they were done They had to move furniture in 4 different rooms and were very neat an professional.The men were brothers and did a fantastica job cleaning up before they left. I would recommend them to my family and friends and would hire them myself .

The workers were punctual and very hardworking. They made sure that I was satisfied with the grout color which is custom designed. It looked beautiful when they were done. I wanted to make sure it would still look nice after everything got dirty and I didn't clean for awhile. Today I washed the floors with the special solution that was provided. They came out really beautiful. Now I know that I am really satisfied with the work that was done.

Phenominal job cleaning my ceramic tile and grout!! My tiles (and grout) look brand new!! Would definitely recommend this company to anyone who wants their ceramic floor looking like new again! I can't get over the drastic change for the better. A picture of my tile is on this site - the tanish color with dark grout lines which are now nice and new looking light grout lines. Unbelievable!! Very professional, punctual, caring, done in a matter of hours - and no fumes, no smell!

perfect from stat to finish

They did excellent work. We were very happy, he did the work very well. We had a problem, so we called him, and he came out and fixed it.

Great experience. Exceeded my expections by restoring my floors to just like new.

The overall experience was excellent. The mechanic was prompt, neat, clean, respectful and did a superb job. I would highly recommed and will be using this contrator for additional work in the near future.