CRAW PIANO SERVICE

Piano Tuning

About us

Family owned piano service business including tuning, major and minor repair, complete rebuilding, estimates, appraisals and most everything that can be done with pianos.

Business highlights

57 years of trusted experience
Emergency Services Offered

Services we offer

PIANO TUNING., major rebuilding to minor repair, estimates, appraisals

Services we don't offer

Moving and refinishing (although we will recommend).

Amenities

Emergency Services
Yes


Accepted payment methods

Check

Reviews

5.019 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-19 of 19 reviews

Robert & Jodelle L.
02/2018
5.0
piano tuning
  + -1 more
Excellent from all aspects
Description of Work: Piano tuning, long overdue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Lorrie C.
09/2017
5.0
piano tuning
  + -1 more
Beyond excellent.
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lorrie C.
07/2017
5.0
piano tuning
  + -1 more
Beyond perfection and playing my piano now is like it is brand new. From my first phone call to the finale, Craw Piano Services is the 'go to' and be sure to hire them. Dewey Craw, the original mastermind and creator answered the phone with a voice of encouragement, superb professionalism, a welcoming neighborly grace ad truth. His son, Stephen Craw, with 40 years of experience was punctual, full of enthusiasm, truly caring for my concerns and truth. A wise decision to hire this company, I truly know you will be treated with kid gloves, finest of the finest professionals and with a relaxed feeling, knowing your piano is cherished by them, just as I, the consumer, cherish my piano.
Description of Work: Piano tuning, numerous new pins, attach two pedals, and remove candle wax on two hammers (not sure if hammers are the correct word).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Alicia A.
04/2017
5.0
piano tuning
  + -1 more
It was a great experience! Stephen called me the same day I left a message and was able to schedule me the following Monday. He was on time, VERY knowledgeable, professional and just plain down to earth friendly. The job was well done. We look forward to having Craw Piano Service keep our piano sounding great. The cost included more than just a normal tuning -- the pitch was WAY off so some extra work was necessary. A normal tuning wouldn't cost the 150. paid for this particular call. The price is very fair.
Description of Work: Tuning our new-to-us Young Chang Piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

David & Norah H.
06/2016
5.0
piano tuning
  + -1 more
unknown
Description of Work: Tune an upright piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karl H.
02/2016
5.0
piano tuning
  + -1 more
He was there not only on time but early. did a quick evaluation and got right to it. Made it clear what we would need to worry about for the piano, and what we should expect based on temp, humidity, and usage. Piano was not only brought to pitch, but also fine tuned the same day. He made sure to actually play the piano, which he can do with exceptional skill. The sound was night and day from start to finish. Based on the age and current condition, he made tuning recommendations and i was able to schedule the next tuning as the piano is used daily.
Description of Work: Tune and brought to pitch

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$172.8

sean M.
08/2015
5.0
piano tuning
  + -1 more
unknown
Description of Work: Tuned and evaluated piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Michele B.
03/2015
5.0
piano tuning
  + -1 more
unknown
Description of Work: They tuned the piano, which was horribly out of tune. Very friendly. Highly recommend. I already scheduled for 6 month tuning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary C.
02/2015
5.0
piano tuning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Thomas K.
03/2014
5.0
piano tuning
  + -1 more
I wanted a high quality piano bench so searched locally and on-line, finding Dewey through our piano tuner. He suggested a source I hadn't found which had exactly what i was looking for. He ordered and delivered the bench quickly and at a considerable discount to the on-line retail price. He was great to work with.
Description of Work: Sold me a piano bench

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

charles G.
02/2014
5.0
piano tuning
  + -1 more
Have used them for years, and they always do it right!
Description of Work: Piano tuning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Gary L.
01/2014
5.0
piano tuning
  + -1 more
.
Description of Work: Recommended by friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

W Glenn J.
04/2013
5.0
piano tuning
  + -1 more
First-time experience with this tuner, who recognized the make of my 7'4" Falcone grand and gave my wife an educational discourse on Brazilian redwood! I wasn't home at the time of tuning, but my wife reports that he was timely, courteous and professional. That evening I came home to a beautifully tuned piano.
Description of Work: Basic piano tuning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Barbara D.
02/2013
5.0
piano tuning
  + -1 more
It was a good experience. He was extremely professional and explained what he was going to do ahead of time. Very friendly and polite.
Description of Work: Tuned a new piano. Was very professional and polite. Wouldn't hesitate to call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

John R.
02/2013
5.0
piano tuning
  + -1 more
Arrived promptly. Piano was tuned. No problems. Also provided very useful information as to the age and condition of the piano and a referral to a reputable piano refinisher.
Description of Work: Tuning of Hamilton upright studio sized piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Mary W.
01/2013
5.0
piano tuning
  + -1 more
Stephen Craw's service was exceptional. He was professional and prompt. He provided information about our specific piano history. He noted what needed to be done for tuning and potential other work. But there was absolutely no pressure to do anythng more. We will be using him again on a regular basis.
Description of Work: Tuned our baby grand piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Eric K.
12/2011
5.0
piano tuning
  + -1 more
My understanding is that this is a father-son business; both are extremely knowledgeable and pleasant to deal with.
Description of Work: Piano tuning as well as modest required adjustments to a newly-delivered piano. Past work done for us has included a complete regulation of a Baldwin Acrosonic piano -- it played and sounded better than new afterward.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JAMES D.
04/2011
5.0
piano tuning
  + -1 more
I can't imagine a better experience. In addition to tuning the instrument, Mr. Craw advised me on care for the upcoming six months of changing weather, advised me on the suitability of the instrument to my family's changing needs, offered to help me find a new instrument and/or to evaluate instruments I'm considering buying (when I'm ready to do so), and answered other questions I had clearly and objectively. He knows his stuff, and does it professionally.
Description of Work: Performed 6-month tuning of spinet piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

JOE P.
12/2006
5.0
piano tuning
  + -1 more
Dewey always arrives on time, does a good job and leaves in about 1 hour. He is very knowledgeable and does a great job. His office sends out a reminder postcard about a month before the appointment so you don't forget.
Description of Work: Annual piano tuning and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    56 LITTLE SPRING RUN, Fairport, NY 14450

    www.crawpiano.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Piano Tuning

    FAQ

    CRAW PIANO SERVICE is currently rated 5 overall out of 5.
    CRAW PIANO SERVICE accepts the following forms of payment: Check
    No, CRAW PIANO SERVICE does not offer free project estimates.
    No, CRAW PIANO SERVICE does not offer eco-friendly accreditations.
    No, CRAW PIANO SERVICE does not offer a senior discount.
    Yes, CRAW PIANO SERVICE offers emergency services.
    No, CRAW PIANO SERVICE does not offer warranties.
    CRAW PIANO SERVICE offers the following services: PIANO TUNING., major rebuilding to minor repair, estimates, appraisals
    Moving and refinishing (although we will recommend).

    Contact information

    56 LITTLE SPRING RUN, Fairport, NY 14450

    www.crawpiano.com