Brockman Tree & Lawn Care LLC

We just started working with them. They came and plowed my driveway. I paid a flat rate from February 15th until the end of the snow season. I liked their customer service. Work turned out great in the long run. Lots of snow but we managed through it. They are very attentive and they focus on quality customer service.

They do a tremendous job keeping my lawn perfect !

This has been a rough year with little rain, but this really allowed the weeds to show through. I really wonder how much attention was given to the spot spraying of weeds, as they seemed to be abundant. I noticed this also last year but decided to give them one more try. I did not notify management, as I expect them to do the job without my complaints. I will go elsewhere next year.

Could not with any degree of honesty recommend Brockman Tree & Lawn Care for snow removal. We had a contract with them in 2014-15. The service was poor. Often came quite late and the job done was consistently bad. But most importantly, the billing was terrible. We were billed per trip and on several occasions we were billed twice on the same day when they only came once and on two occasions billed for trips they did not make at all. When we called to address these issues, the office staff was unable to assist and on the one occasion we talked with the owner, he insisted someone had been there (even though we had camera security footage to show otherwise). His only response was they would just stop coming. A completely unfair statement as this was made in January when it would be impossible to to get additional assistance. Just look at L O.'s review for a similar circumstance. I've also dealt with Brockman Tree & Lawn when I was at another local not-for-profit and they did not pay their bills as invoiced so as far as I'm concerned, that's strike 3. Heed my warning and do NOT use them. By the way, I held off reviewing them until I received perhaps the 10th request via email to review them on Yelp. Well, they got what they asked for.

I had scheduled core aeration for my lawn with a different lawn care company. That company could not give me a date when the work would be completed. They only said "we aerate until the snow flys". A week past and I didn't hear back. I decided to give Brockman a shot. Brockman completed the work within a few days of requesting the work. The core aeration went well. The machine they used removed several long cores from the lawn. I have used other lawn care businesses in the past for core aeration with less desirable results. I was very pleased with Brockman and I will use them again.

In the 25 years we've lived in our home we have never used a lawn care service but this year we decided our lawn needed some help. Brockman was highly rated so we decided to give them a try. Our entire experience with Brockman has been great! Every employee we spoke to was very professional and knowledgeable. Angie answered all our questions and provided us with a detailed work proposal. Kyrique & Thomas were very professional and did a great job aerating and over seeding our lawn. We highly recommend Brockman and will continue to have them care for our lawn.

After the drought my lawn really needed some help! Hopefully once the seed germinates I will see a beautiful lawn again. There were two guys that used the aerators and then they spread the seed. It only took about an hour and a half. Very thorough. Bonus was that it rained tonight!

Brockman has not been reliable in providing mowing services. They normally mow on Monday. By Friday of last week, they had not mowed. I called and was assured that they would mow "this week". I assumed that meant by Sunday. It is now Monday and they have not been here. My lawn looks terrible. It is an embarrassment. They decided that my lawn did not need to be mowed last week. Clearly, they did not look at the back where it is shady and the grass grows profusely. They should have asked me if I wanted it mowed or not or, at least, called me to let me know of their decision. That fact that Wayne Brockman assured me that the lawn would be mowed and they have not kept their word is inexcusable. I will not use them next year and hope that we can get through this year with some satisfactory level of service.

Very prompt! Loved the emails that they sent out informing customers about weather issues, plowing, etc... I would hire again for the next winter season.

The workers told me what they planned to do and worked diligently to make sure all area of the stones beds were clear of weeds and debris and what ever weeds they could not pull, they applied weed killer. They also tried and dug around tree beds as well. All-in-all, a great job. This is an add-on to a lawn maintenance program, but well worth it. I pay monthly so I don't know the exact cost of this add-on.

I got their name off Angie's List. They are reasonable. Their work is so so. I still got to spray weeds even though they come by. It's okay, it's not great. They come a few times in a year. They could do a better job with killing some weeds. The treatment for the lawn is not great either but it could be worse I guess. I wind up doing a lot of extra work myself. When they say they are coming, they come. They do their work but it doesn't hold up.

Mowing jobs frequently rushed, leaving my lawn looking sloppy. Sometimes mows when lawn is wet, leaving it uneven when it dries. Spots missed when edging.

Have had a competitor doing the same work for about 20 years.. lawn looked shabby and the old service always had some sort of climate related excuse, so we tried Brockman last year. This spring the lawn has never looked better. Startling. neighbors who use the old service are filled with weeds / dandelions already and our lawn looks dense and green. Best in years. Very happy with the decision.

Review written by member's spouse: I believe the fertilizer treatments were effective as the grass had a nice green color and seemed to grow well in most places. There are some areas though where the grass is very thin and bare ground is evident. The weed control was not as effective as I expected, as the lawn had patches of broadleaf weeds, crabgrass and clover. The edges along the driveway, sidewalk and street were especially weedy. That said, the weeds at this time have been reduced quite a bit from where they were mid-summer, so I think the weed control was finally applied/became effective. I can't say if the grub control was effective until we see if damage has occurred by next Spring. On item of special concern was a missed treatment...the story is that I received a phone call to tell me that the service would be performed in a "few days". I kept watch for this to happen and did not see anyone come to do it. After a couple of weeks I called them and asked when the tech was coming and was told, "he already came and performed the service". My response was "I work from home and look out my office window all day long, and haven't seen anybody come, and if he did, why was there no service notice or lawn placards left to show he had been here?" The help desk person then "talked to the manager", and said they would send out another tech. The service was performed about 10 days later. It's very concerning to me that they were unaware the service had not actually been performed and that I had to keep tabs on them. I never got an explanation of what happened - don't know if the tech went to the wring address or what. But at least they eventually performed the service. Summary: I felt the price was very competitive, but that there were a few issues of quality (weeds) and punctuality. I think these issues were probably isolated and unlikely to recur.

I contacted Brockmans based on their excellent reviews. They set up an appointment to come out and look at the project and give a proposal and an estimate. They called back to ask to reschedule, I was more than happy to do that. I was there at the agreed time, and they did not show or call. The next day I called to make sure that I had not made a mistake and was told they would get back with me. Two more days go by without hearing anything, I called again, and they claimed they lefft a message,shortly thereafter I got an email saying they would be back in touch early this week and set up a another appointment. I was agreeable to that. Another week has gone by and I have heard nothing, and I am finished with them.

This was my first year with Brockman and company for snow removal contract. I can say this was my first worry free year whereas the winter was the worse in 15 years that i remember. Thanks to the snow team. I am looking forward hire them again. On top of everything they have easy payment plan too.

Over the past three years my bushes have become vastly overgrown due to my previous landscaper's increasingly declining work quality. I finally got fed up and contact Brockman due it's very high rating's on Angie's list. I called on a Monday in early August and left a message that I would like them to come by my house to look at my yard and give me an estimate. On the ensuing Saturday, Mr. Brockman Senior showed up and I took him around my whole yard and explained all the work I needed done and we talked a little and then he said he would get me an estimate early the next week. A few days later he e-mailed me the estimate, it was a little higher than I had hoped but then again I knew it was going to be expensive because my previous landscaper had essentially just been screwing me and not really doing much work at all. I had a few questions about the quote and a request to also add my side bushes to the estimate because I had neglected to talk to him about those when he had been there. Due to some slow communications and confusion on their part and mine it took us a month to get to the final signed agreement which was a little annoying but I was more concerned with getting the job done right so in the long run it was a small price to pay. After I sent in the signed contract and a deposit, they literally called me the next day, said they had a cancellation and could do my property that day if I was willing, which I was. I got home that night and found my front yard completely done and it looked better than it had in two years. I was a little disappointed when I discovered they had not done the back yard as well, but I figured maybe they ran out of time and were coming back. Later that evening Mr. Brockman contacted me and apologized for not finishing my yard due to some unforeseen complications, but promised me he would be back within the next week to finish it even if he had to show up and do the job by himself. He was good on his word, he showed personally up the following Monday with a small crew and proceeded to hack down my monstrous bushes. When they were all done, I marveled at how good a job they had done, it was well worth the wait and the money. He thanked me for being so understanding but as far as I am concerned he gave me exactly what I wanted so he had nothing to apologize for. I would rather wait for good service than get bad service fast which is what my last landscaper was doing. Anyway, I will be having Brockman do all my future landscaping and I recommend them highly.

Went good, they corrected the problem.

My yard looked better when I applied the treatments myself. Crabgrass has not been controlled. Will not use this service again.

Since the initial estimate, I was re-leaved when Wayne SR listen to what I wanted and conveyed his input to the work. Wayne's crew did an excellent job and always acted professional and courteous while getting the job done. Any time I asked one of the workers to complete an additional task, it was done without question. Through out the process, Wayne Sr insured I was updated on their task. Excellent Excellent work. I will highly recommend Wayne Sr to my friends and neighbors for any future landscaping.

1st early spring application was later than I had hoped (for pre-emergant weed killer) but was otherwise satisfied. Price was reasonable for services provided.

I used Brockman to mow my lawn while the home was not occupied before it's sale. Although I did not see the work in person, my realtor said the lawn looked great! Very pleased with the service and if we still lived in the Rochester area, I would still be using them.

Switched to them from another service. I know we've had a lot of rain this year, but the difference is still dramatic in how the grass looks. Also asked them to look at some problem areas we have, followed their advice and am very happy with the results. Great website, good folks on the phone and pleasant people doing the work!

The crew showed up after lunch and by 5pm my beds were completely edged, weeded and mulched. They cleaned up after themselves and did a terrific job. I am very very pleased. Great value.

I submitted an online estimate request form one night to Brockman for lawn mowing services based on locale and positive recommendations. The following morning my car broke down on the way to work and since I had some time while waiting for AAA, I called Brockman to see about my estimate. I got a fairly grouchy response from a guy stating that they don't mow in my area (even though it states Lawn Care and Lawn Mowing services in my area on their website, and we're only separated by one town--they're in Fairport, we're in Mendon, with Pittsford inbetween). Later that morning, I got an email from them with a contract attached for lawn mowing services signed by their President. I called them to find out why I was told they don't mow in my town and then was sent a contract for services...the woman who answered the phone seemed confused as well and went to someone for clarification, and I could hear a mumbled conversation between her and a man, and when she came back on the phone she gave me a story about the cost effectiveness of sending someone all the way to us and so on--she didn't seem overly confident in her explanation, and neither did I, especially since you see trucks with mowers on trailers at our local gas station from towns all over the place. I suspect that the guy who answered when I called early in the morning hadn't yet had his coffee, or woke up on the wrong side of the bed, or whatever, and when questioned about the discrepancy, didn't want to go back on what he'd said earlier. Too bad, I would have liked to hire them based on the other feedback I'd read.