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Arctic Bear Heating & Air Inc.

Plumbing, Heating and Air Conditioning, Air Duct Cleaning,

About us

Homeowners and business owners alike can depend on us for prompt, quality service and maintenance. We believe in creating long-lasting relationships with our customers, that is why our Technicians will give you an Up-Front Price, before beginning the repairs. We feel it is important to treat your home as if it were our own, call us today and see for yourself!

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing. Heating, water heaters, air conditioning, gas lines, well & sump pumps, drain & air duct cleaning, in floor radiant, water treatment systems & bathroom remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.886 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
0%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 51-86 of 86 reviews

Steven R.
10/2017
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Done completely in 3-4 hours.
Description of Work: Emergency repair if hot water heater on a weekend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

John G.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
..
Description of Work: I used Arctic Bear Heating & Air Inc. to install a ductless heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Bob B.
09/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
very well very professional
Description of Work: Furnace maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda T.
03/2016
5.0
gas leak repair, heating & air conditioning/hvac, plumbing
  + 1 more
unknown
Description of Work: Positive: |They responded very quickly to my call after NYSEG tagged my furnace due to a gas leak. |Two valves were leaking, and were replaced that same day. |I was very pleased by the courtesy of the workers and their prompt attention to my need. |Negative: |I am not familiar with furnace repair costs with other companies, but did feel the expense was rather high.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Philip G.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Arctic Bear has completed many projects at my home: new furnace, new central air and additional wall a/c unit, with the unit outside. They replaced a bathroom faucet and under the counter piping. Replaced a leaking gas line. Replaced sink in kitchen and added plumbing to my ice maker. Added a shut-off valve for my gas dryer, per code. Replaced the piping into my house from the outside water main. (not from the street, but inside the house) They installed a high grade water softener and reverse osmosis unit at the kitchen sink and ice maker. I may have forgotten something, but I don't think so. They did excellent work. They were always on time. They were friendly, helpful, courteous, and almost like they were not there. They did their work cleaned up everything. Explained how all the features and directions of the major projects. Obviously I have had them to my home many times. It would be also obvious that they were really good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer P.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: From the quote through installation everyone at Arctic Bear was great.
Rating CategoryRating out of 5
Yes, I recommend this pro

JACQUELYN H.
06/2013
5.0
gas leak repair, heating & air conditioning/hvac
  + 0 more
They were very professional, quick, and reasonable. They are absolutely wonderful. They go out of their way to make a difference. They are pretty wonderful guys. Joanne, who answers the phone, is wonderful as well. She has great customer service skills, very funny, and a great girl. All over their work is very clean, and they are careful and exact.
Description of Work: They've replaced my furnaced, done some maintance, and caught a gas leak for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew L.
05/2013
5.0
plumbing
  + -1 more
I like their services. We have a service contract with them.
Description of Work: I did contact Arctic Bear Plumbing, Heating and Air. We had some plumbing problems and they fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fran W.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt and cleaned up after themselves. We had some problems and they were good about coming back to take care of them.
Description of Work: We bought a new furnace from Arctic Bear Plumbing, Heating & Air and they installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Marlene June E.
01/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It went well, they even came and fixed something three years later that did not work right.
Description of Work: I had a new furnace put in and they did a very good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Arctic Bear Heating & Air Inc.
Thank you Member! We appreciate your business!

David T.
01/2013
5.0
home remodeling, plumbing
  + 0 more
very good workmanship, removed existing vanity and sinks and replaced with new pre-purchases vanity, faucets. Ran new plumbing. They even put up all of the accessories with the new vanity including mirrors, towel bars, hutch, etc. Would recommend highly and will be doing business with again in the future.
Description of Work: Bathroom remodel
Rating CategoryRating out of 5
Yes, I recommend this pro
$800

Response from Arctic Bear Heating & Air Inc.
Thank you so much for taking the time to let us know how we did! We appreciated your business and hope to be able to help you with any of your heating, air conditioning or plumbing needs in the future.

Courtney V.
11/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
They were very professional, helpful and kind. I really liked the serviceman.
Description of Work: Heating system cleaning and maintenence.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Arctic Bear Heating & Air Inc.
Member, Thank you for taking the time to give us your feedback! We appreciate your business and hope to serve you in the future!

John Z.
11/2012
5.0
air duct cleaning
  + -1 more
Very good experience!. Initially called to inquire about the services offered and was impressed with the friendly customer service. Artic Bear had to reschedule my first appointment as they were upgrading to new equipment and things out of their control required a change in the date. The person I spoke to on the phone was very apologetic and also helpful in rescheduling the service. On the day of the service , Jason showed up right on time. He was very friendly and thoroughly explained the work that would be done. Answered all of my questions and was polite and professional. The 2 men that did the work took great care to not make a mess including wearing special footwear and taping off all vents in the house. They did a thorough job and took the time to make sure the work was done well. The equipment was brand new and was the latest technology according to the men that did the work. I reviewed a number of other companies on Angies List before selecting Artic Bear based on great reviews and good pricing. They were just as the reviews had said. I would defintely recommend them to others. Very satisfied with the experience.
Description of Work: Air duct cleaning. Includes all air ducts throughout house in basement, 1st and 2nd floor, as well as blower / motor and blower compartment. Service included a visual/camera inspection, and cleaning using newer equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$530

Maureen D.
08/2012
4.0
plumbing
  + -1 more
He did OK, but he seemed a little unsure of what to do and had to go get parts.
Description of Work: Reset loose toilet; added valve to radiant heat and check central air for drain valve

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$500

Response from Arctic Bear Heating & Air Inc.
We are so sorry that you aren't completely satisfied with your experience with our service. I don't read in your report an instance of our technician doing anything wrong during your service call. If something was not done to your satisfaction, please call us so that we can make it right. We do not charge extra for a technician going to get parts. It is impossible for us to stock every part that may be needed on our trucks. I also would like to clarify that our bill was $412 and not $500. We hope that you would consider using us again. We pride ourselves on our very high rate of customer satisfaction.

brian Y.
07/2012
5.0
plumbing
  + -1 more
Great! Shannon is very professional, and Tammy the office worker was a delight. The work was done quickly and professionally. I wouldn't hesitate to have them work for me again, in fact, I want them to move a gas line.
Description of Work: Remove old, crappy steel bathtub, remove old vanity and sink, install new shower pan, shower head and single knob valve, and move sink water supply to fit new vanity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Arctic Bear Heating & Air Inc.
It was our pleasure Member to complete this work for you. We look forward to being your plumbing/heating company in the future.

eric S.
04/2012
5.0
drain cleaning, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
Arctic Bear employees,especially (Shannon) were very professional, clean(picked up after themselves), courteous, very friendly, trustworthy and efficient workers. Arctic Bear was on time with the progress of work, they did have to wait on the electric. The electricians were running very slow, which tied up Arctic Bear from being done on time. That was not Arctic Bears fault.(I recommend getting a good electrician). Arctic Bear were excellent and we were satisfied. We would highly recommend Arctic Bear.
Description of Work: Bought a house that had been flooded. The house needed the heating system and water heater replaced. The heater- wall unit model and hot water tank was moved from the basement to the 1st flood laundry room. Baseboard heating was replaced with new ones. Some additional plumbing work was done too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

jon N.
04/2012
5.0
plumbing
  + -1 more
They were very professional, clean, courteous, and great. They were excellent and I was satisfied.
Description of Work: They did some work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Frank V N.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are very professional and very technical. He was on time. The price is reasonable for his quality of work.
Description of Work: They installed a new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert J.
08/2011
4.0
plumbing
  + -1 more
Good work. Got right to the tub job. Talked with me about how to fix the toilet leak myself. (Which I did later with a bit of trepidation..... went fine, though!) Cleaned up after themselves!
Description of Work: Fixing of leaking tub faucet and consultation regarding leaking toilet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Brian H.
08/2011
5.0
bathtub refinishing, home remodeling, plumbing
  + 1 more
Fast and friendly service. Great prices and friendly service. We purchased the materials from Home Depot and Artic Bear installed everything perfectly. Materials cost $3100 and the plumbing services came in around $3200. Fair price for the amount of work completed. Lead plumber/installer - Shannon - was extremely capable and hard working. AAA rating. Would hire them again in a second.
Description of Work: Converted old style cast iron bath tub to modern solid surface shower - including safety handrails and secondary hand shower. Plumbing of 2 bath and 1 kitchen sink plus 3 chair-height toilets. Hooked up gas range and ice maker water lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Rachel S.
04/2011
5.0
air duct cleaning
  + -1 more
They charge 32 cents per square foot of your house, our house is 1100 square feet. The great part is they did a really thorough job. They sterilized the ducts after cleaning them out and they didn't leave any mess in the hosue whatsoever. There wasn't any dirt blowing back int he house. They knew exactly what they were talking about and they had a lot of experience. The biggest negative is the machines are loud but that's nothing anyone can do anything about. It takes several hours, they have to setup and put the big brushes in, etc. We found them on Angie's List. They also called to say they wuold be late because they had an emergeny call, that was appreciated. There was no swearing or sexist remarks.
Description of Work: Arctic Bear Plumbing Heating & Air did duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Arctic Bear Heating & Air Inc.
Member, Thank you for taking the time to share your experience with us! We are VERY pleased your experience with us was good and hope to enjoy your business in the future.

Lauren W.
02/2011
5.0
plumbing
  + -1 more
We've been very happy with them. They are friendly, thorough, prompt and courteous. We will be using for another project in our home.
Description of Work: They installed a kitchen sink and a toilet. They also installed a few shut off valves and a garbage disposal.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Arctic Bear Heating & Air Inc.
Thank you for letting us know how we are performing! We always appreciate feedback!

David W.
12/2010
5.0
bathtub refinishing, ceramic tile, drain cleaning, home remodeling, plumbing
  + 3 more
They were fantastic. They came in; they were professional and did an outstanding job. I was very pleased with them. They did a lot of work for me, and definitely I will use them again in the future.
Description of Work: I used the services of Arctic Bear Plumbing Heating & Air about 10 months ago. They did a bathroom for us. They also did some plumbing work, and helped us installing a tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Arctic Bear Heating & Air Inc.
Thank you! We appreciate you taking the time to let us know how we did!

Robert J.
07/2010
5.0
plumbing
  + -1 more
Worker was prompt, courteous and professional.
Description of Work: Fixed bath tub fixture leak. Installed new exterior water spigot. Consulted on future work to be done with the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

David W.
01/2010
5.0
air duct cleaning
  + -1 more
This is a house built in 1921 and the plumbing was in bad shape due to the incompetence of the original workers. I have redone some in the past but the size of the area and the botched original work made this very difficult. Arctic Bear's plumber was exceptional and very patient. I would have paid double for the work he did. After doing the rest of the finish work ourselves (my wife and I) the (formerly) poor little bathroom looks beautiful!
Description of Work: Removed old tub. Redid all plumbing, replaced wallboard around tub area, installed new tub (price included cost of tub) .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Contact information

13 S Kelly Ave, Endwell, NY 13760

http://www.arcticbearinc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Air Duct Cleaning,
Water Filtration and Softening,
Water Heaters,
Natural Gas Lines,
Drain Cleaning,
Kitchen and Bath Remodeling,
Wells and Pumps,
Electrical,
Bathtub Restoration,
Sewer Cleaning

FAQ

Arctic Bear Heating & Air Inc. is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Arctic Bear Heating & Air Inc. accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Arctic Bear Heating & Air Inc. offers free project estimates.
No, Arctic Bear Heating & Air Inc. does not offer eco-friendly accreditations.
Yes, Arctic Bear Heating & Air Inc. offers a 10% senior discount.
Yes, Arctic Bear Heating & Air Inc. offers emergency services.
Yes, Arctic Bear Heating & Air Inc. offers warranties.
Arctic Bear Heating & Air Inc. offers the following services: Plumbing. Heating, water heaters, air conditioning, gas lines, well & sump pumps, drain & air duct cleaning, in floor radiant, water treatment systems & bathroom remodeling

Contact information

13 S Kelly Ave, Endwell, NY 13760

http://www.arcticbearinc.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM