Description of Work: Lawn maintenance and fall clean up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Marty V.
06/2014
1.0
lawn service, landscaping
 + 0 more
Never heard a word. I heartily doubt anyone came to take a look at the property since I am always home and wanted to take him around the property to show him what I needed done, including new stairs to the back yard. They had my email address and phone number. I have now hired another landscaper to do $15000 worth of work on my property. I thought they were professional, but I was wrong. Still waiting, but I may call and give them a piece of my mind and let them know why they lost my business.
Description of Work: I called and also stopped in their office and was told someone would come out and take a look at the property. I need some major landscape and designing done. I am always home and no one came that I know of that week. I called and the person who answered said that someone was out and that she would send the estimate. A few days went by so I stopped by the office and was told the manager wasn't there, but he took my name and phone number and said she would call or email the estimate that day or the next.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$14,000
Michael J.
04/2014
4.0
lawn service
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,200
John W.
02/2013
3.0
mulch
 + -1 more
While my inclination is always to give the benefit of the doubt as I'm in a service business my experience over several years with this business hasn't been the best and I moved on.
Description of Work: As this is the 3rd request for a review,I decided to read the one that's on your site for this business. I usually don't comment on negative things over the internet but my experience was very similar. So I read the company's response and found it to be very defensive. I used Greenskeeper several years ago and was promised a delivery between certain hours and prepared for that. After they missed the time window by over an hour I called and got the delivery in another 45 minutes. Anyone can be delayed or make a mistake, A few years later I again called and ordered some mulch. Again I was given a delivery time frame and again it was missed and I had to call. It's now May, 2012 and a few years later than the 2nd missed time frame. As they are located only about a mile from my home I drove down and went in. There was no one there and the door locked. However another business in the same building told me they were probably out back. I went out back and found no one. I then used my cell phone and called leaving a message with my name, what I wished to order, how much, both my cell & home phone number. To this day I have not heard from them. Around 4:00 PM that afternoon I called another mulch service and I received delivery within an hour. Now I know that can be the luck of the draw but it's pertinent to my review as the review spans several years of service which indicates that this business has had some issues.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$330
Robert N.
12/2012
5.0
lawn service
 + -1 more
Excellent. I'll keep using them.
Description of Work: They've done a great job with my lawn for two years. They faithfully visit on the same day each week. They mow, edge, fertilize and apply pesticide. On request, they'll also trim bushes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John W.
06/2012
5.0
landscaping, lawn service
 + 0 more
We are pleased with their service so far.
Description of Work: I used Greenskeeper Landscaping & Lawn Care for landscaping, lawn, and yard work services. He does mowing and fertilizing for our lawn and yard. They also built a retaining wall for us. We have used them for few years already.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gena H.
12/2011
5.0
landscaping
 + -1 more
Overall, the job went well. I am happy, and I would use them again.
Description of Work: I used Greenskeeper Landscaping & Lawn Care for landscaping work.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth & Eugene N.
08/2011
2.0
lawn service
 + -1 more
They were extremely hard to get a hold of. They never answered phone and never returned calls. We were told all plants would be available from their "supplier" but they substituted plants we didn't ask for and when we visited the "supplier" ourselves, the plants were there. We asked for plant tags that identified each plant but they couldn't accommodate our request. I would not contract them again!
Description of Work: They edged bed for foundation planting, laid some sod, and provided mulching around shrubs and other smaller beds.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$2,200
Melissa H.
07/2011
1.0
lawn service, landscaping
 + 0 more
We called the company to describe the services in which we were interested. Although the phone was answered by a human being all 4 times we called and we were promised a call back each time, no one ever returned our phone call. We are now out 2 weeks of time waiting, but at least we know their level of professionalism before giving them our business.
Description of Work: No services performed.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Greenskeeper Landscaping & Lawn Care
Did you know we are one of only 4 landscape companies in the southern tier that you can call a staffed office monday through saturdays and request a free ananlysis, estimate, or info concerning any sort of landscaping and turf care questions you may have. we try to respond to every call coming into our office.. we also keep a detailed phone list of each incomming call/request for reference. After some research from our office we have found do not have a listing for this person and or address. Our business practices and staff are very focused on being professional and giving every business interaction our attention. our estimates are completely FREE!. We are fortunate that we get many requests for info, estimates, pricing, ect. daily, that may lead to a new customer or sale. However, the excessive calls and personal interaction, can lead to our inability to provide every interaction with 100% attention when the customer wants it even though we strive for 100%. Is this due to customers not really being realistic or a failure on our part? I guess it depends on who is asking and who is answering. Its unfortunate that one person can contrive a completely negative experience and form an overall negative opinion of our family business that we have been successfull at for at least 20 years now, from one small experience with us without it costing them anything but a phone call. we will continue to serve the hundreds of customers we are making happy now, and hope to continue to make many more positive interactions in the future. Thank you -
Robert C.
12/2010
5.0
lawn service
 + -1 more
They give you a contract from which you can choose the services that you want and then they give you the approximate cost for it. Their contract was reasonable and they did exactly what was written in the contract. The guys are all good and they do what they are supposed to do. They are neat and clean. They are efficient. They always have someone available to answer the phone between 8 and 5 on the weekdays and between 8 and 12 on Saturdays. They are very professional and are in uniform.
Description of Work: Greenskeeper Landscaping & Lawn Care did the fall cleanup recently in the beginning of November.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert C.
08/2010
5.0
landscaping
 + -1 more
When they give you estimate, they give you a written contract specifying all the services that they are going to provide, how the services are going to be provided, and what the cost of it is. You can pick from it like a hotel menu as to what you want. They are efficient, neat, and do their job well.
Description of Work: I used Greenskeeper Landscaping & Lawn Care three weeks ago. They come every week to do the lawn though.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Todd P.
06/2010
5.0
lawn service
 + -1 more
Weed spraying went well, it took care of everything I wanted it to. Landscaping came out nice, I was very happy with the job.
Description of Work: Weed Spraying and Landscaping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
edward B.
11/2009
5.0
landscaping
 + -1 more
great project from start to finish. i would use them again. and recommend them to anyone.
Description of Work: we interviewed several local companies to install our front lawn and retaining wall. i contacted these folks per a co-workers good working history. after meeting the owners i felt comfortable. they contracted to start the job in 3 weeks (which i really did not like) but they finished the work in about a week. i was pleasently suprised with the progress of the job and happy with the completed project. i would recommend these guys to anyone.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,575
J A.
07/2009
1.0
landscaping
 + -1 more
Lawn treatment was spotty - weed application did not extend to the edge of the lawn resulting in a 6-inch row of weeds all around the edge. I called twice to reschedule the requested estimate after they canceled and received no response. After two weeks I used another service to grade the lawn and replace the sidewalk, but called to ask if they could seed the new lawn. No response. Called again to ask and to request that the second application NOT be applied until after we had spoken. Call never returned but second application WAS applied. Invoice came for two applications. I tried to use the contact information on the website but it did not work. I did use the comments section but received no response. I wrote a check for the first service and attached a letter stating that I did not feel I should be billed for the second application due to my request that it not be applied. I also told them to terminate service immediately. Third application applied yesterday, although check was cashed a week ago, which proves they were in possession of the attached letter. Website states that "You will often get a return call within two hours, always within 24 hours" - this has absolutely NOT been my experience - I haven't heard from them since THEY called to cancel the estimate visit. They bought out a provider that I was quite happy with, and my lawn is quite small, thus the low price, but it is not worth even that. I'm still waiting for them to return the call I left three hours ago to ask them to specify what treatment was made so that my new provider does not duplicate. Very unhappy and would never recommend.
Description of Work: Lawn treatment - four applications were scheduled starting in early spring. In late May had also requested an estimate for landscaping the front yard . An appointment for the estimate was set and then canceled by them. .
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn and Yard Work,
Landscaping,
Mulch and Topsoil,
Pavers and Hardscaping,
Drain Pipe Installation,
Snow Removal,
Tree Service,
Stone and Gravel,
Lawn Fertilization & Treatment
FAQ
Greenskeeper Landscaping & Lawn Care is currently rated 4.1 overall out of 5.
Monday: 11:00 AM - 5:00 PM
Tuesday: 11:00 AM - 5:00 PM
Wednesday: 11:00 AM - 5:00 PM
Thursday: 11:00 AM - 5:00 PM
Friday: 11:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
No, Greenskeeper Landscaping & Lawn Care does not offer free project estimates.
No, Greenskeeper Landscaping & Lawn Care does not offer eco-friendly accreditations.
No, Greenskeeper Landscaping & Lawn Care does not offer a senior discount.
Yes, Greenskeeper Landscaping & Lawn Care offers emergency services.
Yes, Greenskeeper Landscaping & Lawn Care offers warranties.
Greenskeeper Landscaping & Lawn Care offers the following services: Commercial lawn maintenance, landscaping, tree and shrub trimming, mulch, drainage systems, hardscapes, snow removal, planting bed maintenance, driveway drainage & water puddling.