SUBURBAN VACUUM CO

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Recently I relied on the recommendations of Angie's List members when my vacuum cleaner began making a loud and very unusual sound. I contacted one repair facility closer to my home which advised me to consider replacing the cleaner. I wanted another opinion so I referred to Angie's List. When I saw the A grades others had assigned Suburban Vacuum in Elmsford, NY, I decided to try them even though it was a longer trip for me. Dan Bergman, the owner, diagnosed the problem as a broken part on the motor. As I considered the estimate extremely reasonable, I authorized the repair. Later that day I received a phone call from Suburban that my vacuum cleaner was ready for pickup. I went in the next morning and learned that not only had the motor been repaired but a number of other items had been corrected. These are listed above. I highly recommend Suburban Vacuum, and believe anybody can go there with full confidence that the work will be performed competently and thoroughly. Mr. Bergman honored my $10.00 coupon from Angie's List which is factored into the above price.

See above.

It went perfectly. The owner figured out what was wrong right away and gave me a price quote and a time of completion. The work was done on schedule.

Very Satisfied with level of service and expertise, fair priced. Spent time and helped me decide whether to repair or purchase new unit. Would definitely recommend to others !

As the owner of a carpet cleaning business,I need machinery serviced on a regular basis.I always use the services of Dan Bergman at Suburban Vacuum in elmsford N.Y. He has always afforded me excellant,honest service at fair prices. His professionalism covers expertise in all phases of repairs and parts and extends to utmost courtesy.I highly recommend dan to anyone in the professional or private sector for their service or purchase of machinery. Suburban also offers top of the line vacuums and cleaning supplies.

My Miele vacuum was not functioning properly, after more than a dozen years of steady use. The attachment storage compartment door had come off due to a collision with a set of hardwood stairs, and I couldn't get it to close completely, and then the power brush stopped working. The hose attach-point broke off, air started to blow out of the vacuum as I ran it, and the vacuum was no longer usable. I was looking to replace the vacuum, but had forgotten how expensive (but worth it) the Miele vacuums are. In a google search, I discovered Suburban Vacuum, and after reading some very positive reviews, decided to give it a try to have my vacuum repaired. Am I glad I did! Dan at the shop was very friendly, knowledgeable and informative, and promised a free estimate as to the cost of a repair, so that I might make a decision whether to repair or replace the vacuum. I chose to repair, especially since the cost would be reasonable and I would have my vacuum back. When I picked up the vacuum two days later, it was not only repaired to like-new condition, but Dan had restored its appearance as well. The vacuum, once covered with scuff marks and paint, was polished to its original red gloss. I tried it out that night, and the vacuum truly works as it did when I first bought it. I am thrilled!

At a couple of local shops I got some unsatisfactory answers until I called Suburban. They said that they'd give me a free estimate and turn the repair around in 24 - 48 hours depending on parts availability. When Dan the owner looked at the piece, he showed me where the brush rotor was pretty much shot. He also said the belt might need replacing. Gave me an estimate and told me to call later which I did. He told me the part was expected in the next day and it didn't look like the belt needed to be replaced (he could have charged me for a new belt and I would never have known the difference). Called him next morning and he said the piece was finished. When I picked it up, I had a perfectly working machine which he had completely cleaned inside and out and replaced a bulb that was out. Told me that he bought the rotor brushes directly from Panasonic (which makes the vacuum for Sears) at a fraction of the price that Sears charges. A great job at a fair price with a quick turn-around. Dan is the kind of honest, reliable merchant you look for but rarely find these days. I would never go anywhere else for vacuum repair. By the way, I told him that we also had a whole-house central vac system that hadn't worked for years (I think the motor is shot). While he doesn't typically make house calls on central systems, he explained how easy it would be for me to disconnect the vacuum housing. Said to bring it in and he'd be glad to give me a free estimate. Like I said, why would I go to any other vacuum repair shop?

I WAS EXTREMELY IMPRESSED. I WENT BACK TO THE SAME PLACE TO HAVE MY OTHER ITEM REPAIRED, THE SHOP VAC. I WAS IMPRESSED BECAUSE THE VACUUM CLEANER HAD NOT BEEN OVERHAULED IN OVER 20 YEARS, AND THEY OVERHAULED IT. IT WAS LIKE NEW. IT WAS THE SAME THING FOR THE SHOP VAC.