Orkin

They automatically schedule your quarterly maintenance. It was always the same technician that came out on a Saturday, usually within the window they give. He did an ok job, just the minimum required. In October, I called to cancel the appointment they made for me because it was not convenient, I left a message on their automated system. The technician showed up anyway, and called to see why no one was home. He rescheduled with me directly for the following Saturday. He never showed up and no one answered the phone in the office. I tried several times and left messages. No one ever called back. I called that Monday and scheduled another Saturday appointment. NO ONE SHOWED UP AGAIN OR ANSWERED THE PHONE OR RETURNED MY MESSAGES. I called the following Monday and expressed my disappointment. They said the technician we've been dealing with no longer works for them but they can schedule a different tech to come on Tuesday evening. I explained we work until five, and they said that is fine since they work until seven. I get a call today at work from the technician at 4pm saying he is at my house and we will need to reschedule because he can't come after five since by then he is "at home cooking". I called the office and explained to them what happened. They basically accused me of lying about my appointment time, as if I don't know what time I get out of work. They did offer to not bill for my next service, but who would trust them again after all this? I have never writtten for anything in my life, but I really felt the need to share my utter shock at the extremely unprofessional and unreliable service at this Orkin.

The gentleman came on time and worked fast, but thoroughly. He sprayed all the baseboards and the drains, and also sprayed the perimeter of the house. Orkin guaranteed the work for 30 days, and the exterminator did come back two additional times at my request. He was very accommodating.