Bruni & Campisi

They were very efficient. I had no problem getting them out here. You don't have to wait all day long to gave somebody show of. The guys came, they were very honest and some of the things they said they could do, others they said they would really not mind if I did it which I thought shows some integrity on their part. They did the job they were supposed to do.

He came took a look at the job and he had to check on something and said in a couple of weeks he would call us back and never did.

I called to have a leak checked out in my rental property. After rescheduling the appointment 3 times. they went when my tenants were home and looked at it and suggested a repair, but as it was no longer leaking they did not do anything other than tighten a washer. They then billed me $210 on my credit card, when the charge should have been $110 for a half hour of work. I have called Bruni and Campisi 4 times now and they do not return my calls and the billing woman is always conveniently "at lunch". I am fed up with them and feel like I have gotten fleeced.

Fantastic! I was pleasantly surprised by how fast the technician came. The person I spoke to on the phone made sure I knew the after-hours rate, as did the technician before starting the work. He explained everything and I trust that he fixed the problem in the best possible way.

Phoned Bruni & Campisi ("B&C") on 1/28 to schedule a time for someone to visit my unit and give a quote / guidance on replacing my round (flushometer) toilet as part of a much larger bathroom renovation I'm doing with Home Depot. I DO NOT need my flushometer changed; it's simply the bowl being changed from round to elongated. The difficulty is finding a reputable and COMPETENT plumber who can share trustworthy feedback/guidance. My hope is that I have found it in B&C but that is yet to be determined... B&C plumber, Sal Lembo, arrives about 30-40 mins late from the appointment window I was originally given. Their office managed well his late arrival by keeping me abreast of how near he was to my home and I appreciated that....even though I could have taken less hours off from work as a result of the tardiness. Things happen, so I understand. Notwithstanding, Sal arrives and is courteous and moves quickly. Sal advised that I needed to locate a toilet with certain specs (i.e., distance from the back wall and a certain size bowl), advised me to take pics of the bathroom to the vendor selling the toilet. Total charge is $100+ for his 20 mins visit. I asked Sal to suggest a plumbing vendor that sells these types of non-traditional tank toilet bowls since I was having major difficulty locating a COMPETENT one on my own. Sal suggested Consolidated Plumbing Supply in Mt Vernon. Long story short, on Saturday 2/16/13 morning at 10a, I visit Consolidated and a salesman there gives me a toilet w/specs that appear to fit the parameters Sal left for me and suggested I confirm with Sal that the toilet specs meets his guidance since he has already seen my bathroom/toilet. On Saturday 2/16/13 at 10:47a, I phoned B&C to see if I could briefly speak w/Sal to go over the specs I'd just rec'vd. The B&C male rep told me that Sal was in the field and he would pass along my contact info to Sal to give me a call back. No call back on Saturday 2/16/13 and certainly no call back on Sunday 2/17/13. Still no call back on Mon 2/18/13 (Presidents' holiday) but a working day for B&C. By 3p on Mon 2/18/13, I called B&C again to check in for a status. MaryEllen (apparently a new administrative employee) tells me that Sal is in the field. I was originally going to drive to their office but decided against that. Instead, I sent a fax of the 2 page toilet spec sheet to B&C's office to be left for Sal's review and call back to me. MaryEllen confirmed receipt of the fax and that it was left in Sal's mailbox. So back to the waiting game. On Tuesday 2/19/13, I call B&C in the morning (9a) to see if I can pin down Sal. Apparently, not... I was told that Sal was to start being in the field at/around 12noon that day. So I ask MaryEllen to please (!) again notify Sal to phone me back w/his feedback on his the spec sheet, all the while leaving the details of the toilet guidance from Sal with MaryEllen so that there wasn't any 'tail chasing'/time wasted and B&C/Sal do not have any further 'excuses' to not return my call. No call back at noon on Tues 2/19. In fact, I ended up having to call B&C yet again that afternoon to check in given the non-response. I was told by a gentleman that Mary/MaryEllen would follow-up with Sal and give me a call back by the end of day that day. True story, I FINALLY (!!) did get a call back from Mary as promised BUT was told that Sal still hadn't gotten around to looking at the specs as he hasn't yet gotten back to Mary. Mary says that she's sure that by the next day (Wed 2/20), they'll be able to get me the info I'm needing. At this point, this is clearly a circus performance b/c only clown-like beings can perform this well. Successful customer service is severely lacking. Here it is, Wed 2/20, and Home Depot has again called me to see if I've finalized that portion of the toilet work so they can appropriately book my appointment for my bathroom renovation. I have no choice but to tell Home Depot that I'm STILL waiting on B&C to get their act together so, after all, I can CONTRACT B&C and book Home Depot to do this work. I just got another call from Mary at B&C and again was told that Sal is still in the field and hasn't yet gotten around to giving a simple yes or no answer to my question. Totally unacceptable. At that point, I make it clear to Mary that if I "do not RESOLUTELY hear back from Sal by tomorrow (Thurs 2/21), I will be on my way and contract a separate plumber" who is COMPETENT and CAPABLE of following through on steps I'd taken from their suggestion. So the saga continues as of 2/20, 1:39p ET, and i'll make certain to update this review accordingly. My hope is that this will be finalized tomorrow but, at this point, my confidence in B&C has diminised so severely that I'm prepared to call Consolidated and ask them to suggest a COMPETENT plumber...since B&C can't seem to meet that requirement as of yet. If I'm having this difficulty just getting them to confirm simple specs, I can't imagine the circus that would play out when it comes time to having B&C complete my co-op's paperwork required for the toilet change. By the way, B&C needs to walk into the 21st century and update their website to include their business hours. Of course, every plumber has it noted on their web site that they can service 24 hours, but since they do have a storefront/office, that office obviously has hours of operation to find personnel.

I use this company exclusively for servicing of my heating/AC system. I have found them to be excellent! They are reliable, punctual and responsible. They also previously corrected duct work for me that was incorrectly done by a contractor during a renovation. I would have been without heat/cooling if not for their assessment and correction, and so I have come to rely on them to know I will get the job done properly.

The tank wouldn't fill all the way so at least 2 flushes were needed. Plus it was very noisy! Well, I called and got almost an immediate response. A tech came this morning and fixed it...no additional charge, of course! I'm very pleased.

Due to hurricane Sandy my routine service was, very understandably, rescheduled twice. Both times I received a personal call and apology . When I did receive service it was excellent. The service rep. was on time, professional, helpful and very nice. He also apologized for the rescheduling. I will definately use Bruni & Campise again and am happy to recommend them.

No compaints -- Shane from B&C was very nice, friendly and professional. He had to call in to his office to confirm use of Angie's $10 discount coupon, but it was accepted.The job was done quickly.

the person who gave me an estimate and the plumbers were excellent.

Great. The technician explained everything he was doing and why, and gave my furnace a clean bill of health.

very well.... he forgot to open a valve on the hot water tank before leaving... minor problem.

I contacted Bruni and Campisi about converting my home from oil to gas sometime in April and I contacted 3 recommended plumbers from Angies List. One gave me a higher estimate without the outdoor reset, the other one never contacted me back (despite following up) and Bruni and Campisi that provided us with the best estimate and the best work. Initially, they sent Douglas who has many years of experience conducting these conversions and he was very helpful in terms of coming up with a good plan for the home and gave me some other ideas regarding on how to improve the home in the future. He was very clear that ConEd was very behind in new installations and that it would take a lot of time to get the work completed. As part of the process, he connected me with Vince who completed a home energy assessment and helped me apply for low cost financing for the conversion. Vince's assessment was very helpful in seeing future areas that we can focus on in terms of saving money by becoming more energy efficient. Douglas and the administrative staff at Bruni and Campisi were excellent in putting pressure on ConEd to move the work along. It is my opinion, that this work would not have been completed so quickly if they weren't a squeaky wheel. During the installation, they sent 2 groups of plumbers (2 each time). One group installed a majority of the interior plumbing. The other group finished some of the interior plumbing and installed the new boiler while removing the old one. All of the plumbers were excellent, did a great job, were respectful and cleaned up after themselves every day. Overall, our experience was phenomenal. All of the staff were professional, did excellent work, responsive, on time, cleaned up after themselves, etc. They even included a good programmable thermostat for free that was not included in the contract to help improve our energy efficiency.

Took two trips, both days the repairman was late. First guy couldn't fix it but charged me. Second guy fixed it in 10 minutes and tried to charge me. I called the office and got them to drop the second charge. First guy put a big nick in my freshly painted door with his clipboard.

The work seemed thorough at the time however the mechanic did not remain to see how the boiler functioned once fully functioning again. Later when the boiler came up full steam I detected a leak coming from the sight glass. I called the company to have them come to rectify the problem. At first they tried to say it was not their fault but I protested that they had written the work up as being satisfactory. I further pointed out that the leak from the boiler site glass was not present prior to their work. A second plumber was sent out. He said the leak was the result of a faulty seating of the sight glass. The mechanic tried to adjust the glass but was unsuccessful after two additional calls. Finally he said that the sight glass would have to be replaced. He came back again with a replacement sight glass which he himself cut down to size but he had to be called yet again because it still leaked. His final solution backed by the company was that I would need new plumbing attachments to the tune of several hundred dollars because due to the vintage of my boiler he was not able to make the adjustments necessary to the supporting pipes in order to seat the sight glass properly. I called in another plumber for the repair. He informed me that the Bruni and Campisi plumber had installed a jagged sight glass which caused the leak. The new plumber refitted the jagged sight glass and the boiler once again operated properly. The charge was a service call.

The situation was diagnosed and repaired in 20 minutes. Had informed them that water was leaking into basement; Initially, they wanted to check downstairs. Lead plumber checked under the sink and was showing the 2nd plumber the cause for the leak...............the top of the drainage pipe( corrosive ) and cracked nut. They were quick .

They were easy to deal with, from scheduling the appointment to showing up on time and getting the job done. I would use them again.

I was very pleased with the service. appointment was for 8:30 and the technician arrived at 8:25; they also called the night before to confirm. The bulk of the cost was in the labor charge which was $120 an hour--i don't know if this is high or low relative to others, but i didn't feel that he stretched the work to fill the time. there was a parts charge of $79 which seemed reasonable. I know that many companies add a "service" charge (in this case $50) but i always struggle to understand why this is necessary in addition to the labor cost. the jobs were straightforward--there was no diagnosis needed! the technician was very courteous and professional, explained what the problems were and what he was doing to fix it, and applied the angie's discount coupon without question.

Excellent on all counts......thouroughly professional and respectful.

On time. On budget, Clear and straightforward interaction with the technician. I would use them again.

Had them perform a heating tune up on my rental property. They were easy to work with as I could not be there but the tenant was home. Would use them in the future.

Had bought a coupon to clean the furnace. the person came on time, clean the furnace. He was nice and willing to answer questions (I am a new home owner and was getting this done for the 1st time). Was happy with the experience

As stated above, I was very satisfied with all aspects of job.

Unlike other people I had bad experience with them. When I called and asked for service technician to come I got great response - the same day serviceand he was right on time. However, after spending 30 minutes he told me he cant really fix my problem and that I need an estimator to come over and write up a bit. yet, I still was charged for a service call (which makes sense) and an hour of work (even though absolutely nothing was done). Estimator called couple of days later, then came to the house (again on time) and looked at the issue. I asked for couple of options to be provided right away. Instead I got one proposal only for the most expensive option and only 4 days later. Of course, by then I already had someone else fix the issue for a lot less money than was quoted. It maybe that my issue was not very trivial or they just didnt want to deal with it. Not very impressed.

We put out bids for the job in March 2012, they were the first of 4 bidders. Their price was good, but we also had the confidence that they would be the best contractor to do the job, and we were right. Their designer/estimator Doug is highly respected in the area and worked with us to develop a system that would be the best value and most functional for our current needs and for the next 30 years. They have a department exclusively dedicated to navigating the permitting and financing of these types of projects and handled all aspects of our local permitting, energy audits, financial submittals (thru NYSERDA), equipment rebate submittals, and all associated paperwork. Their plumbers are top-notch, friendly, professional, and neat with decades of experience and an ingrained knowledge of plumbing and HVAC codes. They promised a neat job and they gave us a neat job, plus they gave us some extras when most contractors would have said "that is not in our contract". I know these guys have a lot of pride in a well put-together and executed job, and with all the horror stories out there, this experience had a very happy ending. The best "tell" you can get from your contractor is when you ask them why they supplied this piece of equipment or installed it in that way, and they tell you "that's what I put in my house", you know you are getting quality. A+ for B & C !!