Bruni & Campisi

I ended up ordering a new hot water heater from Bruni and will be having Bruni come back to install and remove the present one however I think they need to do something about giving me a refund on the dehumidifer hook up.

B&C did an outstanding job of identifying the problem, obtaining the service part and returning the defective piece for a warranty claim. It is from there that everything just fell apart. I have since been billed incorrectly, my credit card has been charged without my approval and weeks of attempted resolution (including me providing all of the documentation to prove the incorrect billing) have been essentially ignored. What a shame. Great workmanship with terrible back office support.

My new water heater was a tricky install thanks to various safety features required in our multi-unit dwelling (condos in a very old house). Tony A. was amazing ? he worked like 2 horses on a brutally hot day to get it installed and running properly, and arranged for an HVAC person (Paul ? also great) to come and make sure the safety features were properly configured. Tony even came back in the evening to work with Paul directly. This had to have been a brutal day for both of them, but they were consistently polite and professional. I really appreciated that Tony walked me through my options, made sure I got a model with a 10-year warranty on the tank and then explained the key features (e.g., like how to light the pilot). Most importantly, they stuck to their quote even though the installation turned out to be much trickier than expected. That goes a long way with me. I would use them again in a heartbeat. Their pricing was reasonable. When it comes to plumbing and heating, I'm not looking for the cheapest price, I'm looking for someone I can trust to give me good advice and do quality work at a fair price. That's what I got. BTW, B&C's scheduling tends to be a little optimistic, so don't be surprised if they arrive late. Not to worry, they'll get the job done, and I never felt like they were rushing through the work to get back on schedule.

Since a leak occurred on an old pipe section in the house, replacement was necessary in a hard to get area behind the carpentry of a finished basement and acoustic ceiling. Since it required some coordination with a carpenter which I found difficult setting up, they brought their own carpenter who was delicate in breaking down a pathway to the pipes and repaired both the ceiling and carpentry areas flawlessly. They made it a no stress job for me and avoided unnecessary extensions beyond what was needed. I was very happy with their carpenter, VC Construction, White Plains, NY and of course I?ve used Bruni & Campisi for almost 30 years with the utmost of confidence.

Great, very courteous and professional service from Tony A. I'd use them again for my plumbing needs.

Sal Lembo is the technician, he's very knowledgeable, polite, efficient and professional.

I am very pleased with Joe D. from Bruni and Campisi. The next time I need service, I will ask for him in particular. The company should be very proud to have such a good employee.

I've used Bruni & Campisi a few times over the last 3 years. They originally installed the HVAC system in my home prior to my purchase, and I kind of inherited them. Although, I was under no obligations to use them, I initially called them for an emergency leak, and I've been using them ever since. They have always been responsive and professional and I've had no complaints on the work they've done for us.

Sal did a great job! He explained all the things he needed to do to install the new outdoor faucet. He was at my home for over an hour and he kept me informed as the job progressed. After the faucet was installed, he advised me to shut the water valve for the winter, and he showed me how to do this.

The plumber's name was Sal Lembo. Very professional and courteous. Following an initial discussion with the customer, Sal immediately started working. He covered the area with a drop cloth, made sure that nothing was in the way and brought in the necessary tools and parts from the truck. The job went smoothly. Sal was very precise and knew exactly what to do step after step without any hesitation. During the entire job he also repeatedly cleaned up any dirt or debris accumulating from the job. The installation tuned out well and I'm very satisfied with the result. I would definitely ask for Sal if and when I need any additional plumbing work to be done.

Joe came within two hours of my call, which I greatly appreciated, particularly since he had been on the job since early morning and had other calls still to make (and this was at 6:00 at night). I accepted his recommendation to replace the sump pump since it looked likely to fail completely at any moment. Though I don't go into my half-basement very often as access is difficult, my furnace and hot water heater are down there and a pump is critical to keeping the groundwater out of basement. I definitely appreciated Bruni & Campisi's responsiveness and Joe Diaz's courtesy and efficiency. I will certainly call on them again.

Sal is a terrific plumber. No matter what our problem is, he can fix it! He knows what he's doing, works quickly and never leaves a mess. It's great working with him. I always request him.

Contacted them to add that third room and they told me I would have to add another compressor because I couldn't have three. I called the company, who had either mislead me or didn't know what they were doing. They were unresponsive. Finally I wrote a letter and the owner called back and got my voice mail requesting that I call him back. They have been unresponsive ever since. I wrote another letter just yesterday to express my disappointment.

Absolutely great had an emergency leak in our basement on Memorial Day. The repairman came out within a few hours of calling, quickly diagnosed the issue and snaked the house trap. All done in under an hour.

The work was done on time and very professionally.

David was a most professional, caring service man, who explained what he was doing clearly, and when he had not finished the final work came back early the next morning to do so; he went beyond the necessaryu installion, cutting a piece of metal to fit over back of unit, so that objects would not fall in open gap in back, and sealing up a hole into wall where pipes came into unit. I would certainly use Bruni and Campesi again....and would hope to have David back. Bravo! The experience was a very good one.

Mike was very knowledgeable and friendly. He started from my basement unit, check and tested the pump. Went outside and check and tested the comperssor. Great quality serive by a great guy who has the experience and the right tooling. Great job!

The technician, Paul Jones, arrived when I was told he would arrive at my house in Rye on May 14, 2013. From the beginning to the end , Paul was professional, pleasant, thorough and patient. I trust Bruni and Campisi from many years of experiencing their excellent and high quality work . Paul is a great representative of the company because of his caring and expertise. I am what is commonly called a neat-freak, but Paul didn't bat an eye when I asked him to don my special-order booties as soon as he stepped in the house. What's more, he was very courteous about removing the booties and putting them back on numerous times during the course of the work. One A/C unit is in the attic and one is in the boiler room, so every time up those rickety attic stairs required the booties to come off and as soon as he came down, required them to be on again. Same for going into and out of the basement boiler room. And in and out of the house. It's annoying, but Paul was very good-natured and respectful of my concerns. I also felt confident that the work was being done systematically and thoroughly, without rushing or shortcuts. But it was also done promptly.I like to watch what's being done and ask questions and so I got a good feeling about it. I was happy that Paul took the time that day to replace a part that needed replacing instead of saying he would have to come back. An easy experience!

When we renovated our basement, we needed to move a bunch of pipes around. Got an estimator to bid the project, these guys came in on the low end. They did good work, were clean, but some of the materials they used were low quality (gas valve handles broke off two shut-off valves - metal corroded after just a couple years). I had some add-on work to do (add another gas line and another water line), so the guys on site said they will do the work and add it on at the end. Well, what an idiot I was... because the minor work I added on was billed at time-and-materials and cost more than the main work that was bid by the estimator. I learned my lesson, never let a plumber work without getting it estimated before hand.

After their "professional" diagnosis (charged me $391), they gave me an estimate: 4~8 hours of labor time plus $300 material. I ended up paying them 12 hours of the labor time and $660 for the material. I constantly felt that the plumber was using every opportunity to overcharge me. When I tried to argue with him, he threatened that he'd charge me more because of the time spent on the dispute. Overall, the plumber (and his boss) seemed extremely arrogant and unreasonable. Also be aware that they'd round up even one minute of time to half an hour. Update: I do not accept the company's response/explanation. Giving inaccurate estimate was only part of the problem. The bigger issue was that they only seemed to care about making more money, and in my eyes, they sometimes did it (or tried to) in rather blatant ways which made me question their ethics.

Called them... They set immediate app't They called 30 minutes before arrival Arrived 30 minutes later Fixed problem...lovely guy explained the problem Done in under 30 minutes. I could not have been happier

I canceled the appointment because they were dishonest.

we are having problems getting the kinks out of the system but we are working on it. I always get sent the same guy so i don't have to start over w explanations, he is great!

i could not recommend them highly enough. my sink was unusable for a year or two at least, before i called another plumber who finally came and unstopped it, and put a hole in the pipe (unbeknownst to me). when i found the leak, the other plumber did not return my calls. so i went for 10 more months without calling a plumber, because i just didn't want to deal with someone who would not come when they said, and when here, would do a bad job. that's when i joined angie's list, found bruni and campisi, and called immediately. the whole thing was completed in less than two weeks from my initial phone call. it was amazing. they were terrific!

Guy showed up right on time and did a great job. Asked me lots of questions about what I wanted.