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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

150 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.254 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
11%
3
6%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Showing 26-50 of 54 reviews

Desiree F.
07/2007
5.0
home security systems
  + -1 more
ADT is just great. They are highly responsive, very appropriate and professional and very reliable as well. They absolutely do what they promise to do. I am totally happy with them.
Description of Work: ADT monitors my 1700 square foot home's alarm system monthly. I pay them monthly for this service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

ANDREW H.
07/2007
5.0
home security systems
  + -1 more
I haven't had any problems to report using this company. They provide my home with protection and I have never had any problems with them so far at least. They seem to be responsive and they are always friendly towards people giving them business. I have had no major problems to report as of now.
Description of Work: The alarm system in my 3200 square foot home is monitored by this company for one low payment each month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

PATRICIA D.
07/2007
5.0
home security systems
  + -1 more
ADT has been really good to me. I pay a low price for adequate service that is reliable and dependable. If I have any questions, I can easily contact them. They hire good people to work for them and I would consider myself to be completely satisfied with not one complaint about this company.
Description of Work: ADT provides monthly monitoring on our 3000 square foot home's alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Nancy D.
06/2007
5.0
home security systems
  + -1 more
ADT Security Services is a good alarm company. We do feel secure with them. We like the wireless monitoring system because no one has to come out and bothered us. The installation was very good. The serviceman was very punctual, courteous, and responsive.
Description of Work: ADT Security Services installed a wireless home alarm system. They also monitor the system and we pay a monthly fee for the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

CAROL G.
10/2006
5.0
home security systems
  + -1 more
The tech came out to replace batteries and ordered a part for me that needs to be replaced. When they receive the part they will call to let me know to reschedule. My contract includes maintenance and I pay every 2 months.
Description of Work: My alarm went off today.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$152

Marni H.
09/2006
1.0
home security systems
  + -1 more
After three months, three installation visits and countless phone calls our installation is incomplete. Despite unfinished work, we are being charged for the balance of the installation and the monthly fees have started. Phone calls to our sales rep Danny and his boss Franco have gone unanswered. John, the initial installation person, used convenient locations for the installation instead of those that were agreed upon in the sales contract, requiring walls to be repaired. That is just one of several problems with had with our installation. Our efforts to resolve these issues have convinced us that the company is indifferent to customer satisfaction.
Description of Work: Installation of new alarm, fire and carbon monoxide system.

Rating CategoryRating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$3,400

02/2006
5.0
home security systems
  + -1 more
I DON'T LIKE THEIR BILLING PRACTICES BECAUSE THEY'RE THE ONLY PEOPLE I KNOW WHO WANT THREE MONTHS IN ADVANCE PAYMENT FOR THEIR MONTHLY SERVICES. THEY DO GOOD WORK. IT WORKS, AND THEY WERE NEAT AND CLEAN. THEY DIDN'T LEAVE A MESS.
Description of Work: THEY RECONNECTED ALL THE WINDOW ALARMS.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

02/2006
5.0
home security systems
  + -1 more
THEY WERE VERY PROFESSIONAL WHEN THEY CAME. THEY WERE COURTEOUS. THEY CLEANED UP AFTER THEMSELVES WHEN THEY WERE DONE INSTALLING THE SYSTEM. THEY WERE VERY KNOWLEDGEABLE.
Description of Work: THEY DO MY REGULAR MONITORING OF THE ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$35

DAVID H.
02/2006
5.0
home security systems
  + -1 more
IT WAS GENERALLY GOOD. THEY SAVED ME SOME MONEY ON MY HOME OWNER'S INSURANCE. THEY INSTALLED THE SYSTEM FOR A RELATIVELY LOW PRICE. THEY WERE GOOD ALL AROUND.
Description of Work: THEY PUT IN THE SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JULIE N.
02/2006
5.0
home security systems
  + -1 more
I LIKE THE SERVICE. ANYTIME I CALL THEY TRY TO COME WHEN IT IS CONVENIENT FOR ME. THEIR PRICING IS EXCELLENT. THE CONTRACT COVERS AS MANY TIMES AS I CALL IF I HAVE A PROBLEM. THE ALARM HAS GONE OFF AND BEFORE I EVEN REALIZED WHAT WAS GOING ON, THEY ARE ON THE PHONE.
Description of Work: THEY CAME IN AND REPLACED ALL THE BATTERIES. THEY GO TO EVERY ONE OF THE MONITORS TO MAKE SURE THEY ARE WORKING PROPERLY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

JOEL N.
02/2006
5.0
home security systems
  + -1 more
I'VE BEEN VERY SATISFIED WITH THEM OVER THE YEARS. WHEN I CALL FOR AN APPOINTMENT, I GET IT. VERY RARELY AM I DISAPPOINTED. THEY DID AN EXCELLENT JOB. NOTHING WAS MARRED AS FAR AS THE PAINT. THEY DIDN'T HURT ANY MOLDINGS OR RUIN ANY CEILINGS.
Description of Work: THEY PUT SOME SMOKE ALARMS AND CARBON MONOXIDE DETECTORS IN MY RESIDENCE. I THINK THEY PUT THEM IN SIX ROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

BOB B.
02/2006
5.0
home security systems
  + -1 more
I THINK THEY ARE PRETTY GOOD, BUT THERE ARE PROBABLY BETTER COMPANIES OUT THERE. I AM SURE THERE ARE OTHERS OUT THERE. THEY ARE VERY GOOD. THEIR PUNCTUALITY IS GOOD.
Description of Work: THEY INSTALLED ALARMS THROUGHOUT THE HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

02/2006
5.0
home security systems
  + -1 more
THEY ARE A VERY GOOD ALARM COMPANY. THEY RESPOND VERY QUICKLY WHEN WE CALL. THEY WERE VERY POLITE AND RESPECTFUL THROUGHOUT THE ENTIRE JOB. I THINK THEY CHARGED ME A REASONABLE PRICE AND I HAVE NO PROBLEMS WITH THEM AT ALL.
Description of Work: THEY INSTALLED THE ALARM SYSTEM IN MY HOME.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

02/2006
4.0
home security systems
  + -1 more
THEY ARE FINE. WHEN THERE IS A PROBLEM THEY COME OR THEY NOTIFY WHOEVER NEEDS TO BE NOTIFIED. I DON'T HAVE TO DO ANYTHING WITH THE SYSTEM AND THAT IS EXACTLY WHAT I WANT.
Description of Work: THEY PUT IN A WHOLE HOUSE ALARM SYSTEM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$375

MARY H.
01/2006
5.0
home security systems
  + -1 more
IM REALLY HAPPY WITH ADT. THEY HAVE GREAT CUSTOMER SERVICE AND A REALLY AFFORDABLE PRICE. THEY ALWAYS MAKE SURE TO CHECK UP ON ME TO ASSURE THAT EVERYTHING IS ALRIGHT.
Description of Work: WE HAD THEM INSTALL AN ALARM SYSTEM IN OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

01/2006
5.0
home security systems
  + -1 more
ADT IS VERY GOOD. THEY HAVE ALWAYS RESPONDED TO OUR CALLS IN A TIMELY FASHION AND HAVE GREAT CUSTOMER SERVICE. THE SERVICE THEY PROVIDE IS DEFINITELY WORTH THE COST.
Description of Work: THEY INSTALLED A NEW ALARM SYSTEM IN OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

01/2006
4.0
home security systems
  + -1 more
THEY WERE GOOD. THEY WERE FRIENDLY AND KNOWLEDGEABLE. THERE WASN'T MUCH BUT TWO ALARM BOXES THAT THEY HAD TO DO. THEY TOOK ABOUT A HALF AN HOUR.
Description of Work: I HAD THE WHOLE ALARM SYSTEM MAINTENANCE AND UPGRADED, AND THEY CHANGED THE BATTERY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$45

01/2006
5.0
home security systems
  + -1 more
THEY WERE EXCELLENT. THERE WERE NO PROBLEMS. THERE WAS NOTHING FOR US TO CLEAN. THEY ANSWERED ALL OF THE QUESTIONS THAT WE HAD. THE ALARMS WORK GREAT. THEY TEST THEM EVERY SO OFTEN.
Description of Work: INSTALLED AN ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

01/2006
5.0
home security systems
  + -1 more
I THINK THAT THEY ARE WELL QUALIFIED FOR THE JOB. THEY ARE A MAJOR PROVIDER FOR ALARMS IN MY AREA. MY EXPERIENCES WITH THEM HAVE ALWAYS BEEN GOOD. I NEVER HAVE ANY PROBLEM. IF THE ALARM GOES OFF THEY CALL IMMEDIATELY. THEY CAN HAVE THE POLICE HERE IN A COUPLE MINUTES TOO. I AM HAPPY WITH THEM.
Description of Work: THEY INSTALLED THE ALARM SYSTEM AND THEY MAINTAIN IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

TIMOTHY B.
01/2006
5.0
home security systems
  + -1 more
THE MONITORING IS DONE FROM A REMOTE LOCATION. IF THE ALARM GOES OFF, THEY GO AND CALL THE POLICE STATION. THEY DO RESPOND IF IT GOES OFF. I HAVE NEVER HAD A BURGLARY, BUT WHEN I LET THE SYSTEM GO OFF FOR TOO LONG, THEY CALL ME AND MAKE SURE IT IS A FALSE ALARM.
Description of Work: THEY MONITOR THE SYSTEM AND CALL THE POLICE OR FIRE DEPARTMENT WHEN NECESSARY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

01/2006
5.0
home security systems
  + -1 more
THEY ARE VERY GOOD IN WHAT THEY DO. THEY ARE A PROFESSIONAL AND COURTEOUS GROUP OF PEOPLE TO WORK WITH. THEY ARE EXPENSIVE, BUT THE WORK MORE THAN MAKES UP FOR IT.
Description of Work: THIS COMPANY MONITORS MY ALARM SYSTEM FOR MY HOME. THEY ALSO COME OUT AND UPGRADE MY SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

NANCY D.
01/2006
4.0
home security systems
  + -1 more
THEY DID A GOOD JOB. I HAD NO PROBLEMS WITH THEM. THEY GAVE ME A GOOD PRICE ON THEIR PRODUCT. I PAY ABOUT THIRTY DOLLARS A MONTH. THEY GOT THE ALARM INSTALLED QUICKLY. I DO RECOMMEND THEM AND I WOULD USE THEM AGAIN IN THE FUTURE.
Description of Work: THEY INSTALLED THE ALARM IN MY HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

12/2005
5.0
home security systems
  + -1 more
THE SERVICE HAS ALWAYS BEEN GREAT. I THINK THEY DID A WONDERFUL JOB OF INSTALLING EVERYTHING. I HAVE NO PROBLEMS WITH THEM AT ALL. THEY DID A GREAT JOB AND THEY CHARGED A GREAT PRICE FOR IT.
Description of Work: I HAD THEM INSTALL A SECURITY SYSTEM IN MY HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

ajit D.
12/2005
4.0
home security systems
  + -1 more
THEY WERE GREAT. WE HAVE NEVER HAD A PROBLEM WITH OUR HOME SECURITY SYSTEM. THEY COME AND UPDATE IT WHENEVER THERE IS SOMETHING TO UPDATE. THEY HAVE ALSO CAME OUT TO HELP US CHANGE OUR CODES AND THE TECHNICIAN WAS VERY NICE AND EXPLAINED EVERYTHING.
Description of Work: THEY CAME AND INSTALLED OUR ENTIRE HOME SECURITY SYSTEM. THEY NOW COME AND UPDATE IT EVERY NOW AND THEN.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Suzy G.
12/2005
5.0
home security systems
  + -1 more
WE HAD SEVERAL THINGS SWITCHED AROUND ON OUR EXISTING ALARM SYSTEM. WE HAD THE CONTROL PANEL MOVED AND THEY UPDATED THE SYSTEM AS FAR AS THE WINDOWS AND DOORS WERE CONCERNED. WE ARE PLEASED WITH THEM.
Description of Work: WE HAD SOME MODIFICATIONS DONE TO OUR ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
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    • 2(current)
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Contact information


Service hours

Sunday:
9:00 AM - 9:00 PM
Monday:
7:00 AM - 12:00 AM
Tuesday:
7:00 AM - 12:00 AM
Wednesday:
7:00 AM - 12:00 AM
Thursday:
7:00 AM - 12:00 AM
Friday:
7:00 AM - 12:00 AM
Saturday:
8:00 AM - 9:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.3 overall out of 5.

Sunday: 9:00 AM - 9:00 PM

Monday: 7:00 AM - 12:00 AM

Tuesday: 7:00 AM - 12:00 AM

Wednesday: 7:00 AM - 12:00 AM

Thursday: 7:00 AM - 12:00 AM

Friday: 7:00 AM - 12:00 AM

Saturday: 8:00 AM - 9:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Contact information


Service hours

Sunday:
9:00 AM - 9:00 PM
Monday:
7:00 AM - 12:00 AM
Tuesday:
7:00 AM - 12:00 AM
Wednesday:
7:00 AM - 12:00 AM
Thursday:
7:00 AM - 12:00 AM
Friday:
7:00 AM - 12:00 AM
Saturday:
8:00 AM - 9:00 PM