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The Waterway

Water Filtration and Softening, Wells and Pumps, Plumbing

About us

Waterway is a family owned and operated business serving the greater Buffalo area for the past 27 years. Waterway services include water treatment, filters, pumps and pressure tanks, storage systems, softeners for well and municipal water.

Business highlights

38 years of trusted experience

Services we offer

Water treatment, filters, pumps and pressure tanks, storage systems, softeners, for well & municipal water.

Services we don't offer

No septic or sewer work

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

5.012 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-12 of 12 reviews

Mark K.
02/2016
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John W.
12/2015
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: Installed new water softener, tanks and a reverse osmosis water system. Arrived as scheduled, cleaned up well and were a good people. Janice did a great job explaining what I needed. Dave and Kyle did a very good installation. I would use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

William L.
06/2014
5.0
water softeners
  + -1 more
It is a great company. The owner is courteous and professional. They do the job quickly and there is no waste of time. They will come when I need them. We had a problem with the water treatment system, because we live on a farm, and had to have the water filtered. It was just a matter of a service call. Plumbing does not come cheap normally, and considering the amount of time that they spend going to and from my residence, the price is very reasonable. They do a great job.
Description of Work: They came and replaced a part on our water treatment system. They come out once a year to clean, check everything and make sure it is correct, and repair what isn’t.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

JoAnn R.
06/2014
5.0
water softeners
  + -1 more
They arrived on time. Spent a lot of time explaining the system to me. Crawled around my "dungeon" to spec out installation and offered a very far price for a very difficult job. I will be purchasing this system from them soon. Ver professional with no pressure.
Description of Work: Gave an estimate for a whole house water softener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

alexandra M.
09/2013
5.0
water softeners
  + -1 more
It was great. They were on time and helpful. The price they quoted was the price I paid. Could not have been easier.
Description of Work: Installed home water softening and drinking water reverse osmosis under sink with spigot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Barbara B.
07/2013
5.0
water softeners, wells
  + 0 more
An employee came the same day I called and dug for 5 hours in 90 degree heat! He dug in heavy clay and never complained. He found where the water was leaking at an elbow joint. Since he could not fix it immediately because he didn't have the proper supplies he tried taping it to reduce the water flow at the leak. He returned early the next day and replaced the leaking joint. The employee was polite, friendly, and knowledgeable and a hard worker. He also fixed the water chlorinator quckly and effeciently and gave me step by step instructions on how to reset the backwash system so I can reset it if the power goes out. We have been using the WaterWay since 1989 and have referred many friends to them. The people at the Waterway are polite, courteous, knowledgeable, and prompt. They care about their customers.
Description of Work: Repaired a leak in the water line outside the well casing. Also replaced the tubing in our water system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Jill F.
07/2013
5.0
plumbing, water softeners
  + 0 more
As always, Janice explained all of the details to me. She is usually the one who answers the phone and is very knowledgable. They ordered the equipment and once I called to give the "go ahead", they came within a week to install the tanks. They explained the entire system to me before they left. I always feel comfortable calling them with any questions I have had in the past. They are friendly people who provide quick service and quality service. I will continue to call them if/when I should have any issues in the future and will always recommend to friends.
Description of Work: Over the past 10 years, I have slowly run out of water more and more often. It was to the point that in the morning, we would run out of water three times within a 10 minutes shower. The Waterway installed a system where I have two storage tanks full of water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

judy B.
02/2013
5.0
water softeners
  + -1 more
well done from start to finish
Description of Work: Excellent and professional; friendly and responsible; knowledgeable
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,400

Dennis E.
02/2013
5.0
water softeners, wells
  + 0 more
Not to be redundent (but they won't let me submit this review until I put someting here), it was much as I stated before; good and prompt service in a very diffult work area. I look at the repair since each night before I go to bed because it makes me sleep much, much better. Thank you, Waterway!
Description of Work: The main line from our well became uncoupled that we were able to make emergency, temporary repairs to (albeit with a small hairline leak still), but knowing full well we needed a good professional fix in a work area that was more suited for gnomes to work in easily. Waterway came, eyed it up, called it no problem and had their guy there quickly and on time. Presently in discussions with them over tuning up the water filtration system. Would definitely recommend their work and service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Melissa O.
12/2012
5.0
water softeners
  + -1 more
We had previously used them for a drinking water system and we were very pleased with their professionalism. Now I have delicious drinking water and soft water so no more itchy skin!
Description of Work: Dave came to my house and installed a water softener system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn S.
12/2011
5.0
water softeners, wells
  + 0 more
Very thorough, efficient, polite, and above all, competent.
Description of Work: Replaced jet pump, pressure tank and carbon filter. As always, Dave and his staff are prompt, efficient and thorough. They always check the entire system to ensure everything is in working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Carolyn S.
11/2010
5.0
water softeners
  + -1 more
As always, this last service call has been efficient and informative. No tonly did he complete the necessary work, he pointed out what to look for (listen to) as my water pump (circa 1992) is wearing down. He did not insist it be replaced now -- but to watch it.
Description of Work: Dave West of The Waterway installed my water treatment system several years ago. He comes each year to replace the feeder tube in the chemical pump. Dave has always been prompt, professional, efficient and competent. He has courteous full time office staff -- so you can always reach him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    10720 Sisson Hwy, Eden, NY 14057

    www.thewaterwayofwny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Filtration and Softening,
    Wells and Pumps,
    Plumbing

    FAQ

    The Waterway is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Waterway accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, The Waterway offers free project estimates.
    Yes, The Waterway offers eco-friendly accreditations.
    No, The Waterway does not offer a senior discount.
    No, The Waterway does not offer emergency services.
    No, The Waterway does not offer warranties.
    The Waterway offers the following services: Water treatment, filters, pumps and pressure tanks, storage systems, softeners, for well & municipal water.
    No septic or sewer work

    Contact information

    10720 Sisson Hwy, Eden, NY 14057

    www.thewaterwayofwny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed