5th Ave Appliance

Fixed the water line, ordered another part. Advised the repair of the dishwasher would be pricey and offered alternatives.

Fine, just very expensive. Cost is the only complaint

We were able to work out amicably with Christina who was super understanding and responsive. Although the repair didn't go as planned, I would use them again because I've had several very successful repairs using this firm.

Tech diagnosed bad control board with $600 estimate for part and labor. The same part had been replaced 2 years prior by another company for half that price. By trial and error, I found it was a $12 spin control sensor (ordered from eBay) that was bad and replaced it myself.

On time and friendly but expensive. Charged over $800 to install a $250 part (I checked what the part actually costs online). The technician spend less than a half hour installing this. Nice profit margin and good work of you can get it. I got ripped off.

As it was the motor, the tech advised me to contact LG to fix directly. To make a long story short, they were unable to do the repair but honest enough to tell me that up front. Not only are they honest but they spent time on the phone with me trying to sort things out.

All seemed to go okay.? Came on time for the assessment.? There was a bit of a delay in having the repair done due to difficulty obtaining the appropriate parts.? The person on the phone and the repairman were professional.? No issues since the job was done.? I thought the price was a bit high, but it seems that appliance repairs are not cheap in general.

All seemed to go okay. Came on time for the assessment. There was a bit of a delay in having the repair done due to difficulty obtaining the appropriate parts. The person on the phone and the repairman were professional. No issues since the job was done. I thought the price was a bit high, but it seems that appliance repairs are not cheap in general.

My washing machine was not draining so I called an expert. My guess was that the water pump may be blocked, but I decided to get it checked out by an expert. Unfortunately, the expert was no expert. He did not want to check the machine at all. He kept making a fuss about the water stinking. If the water was draining, why would I call him. He gave me an estimate of $230 for changing the pump, without trying to see if there was anything else blocking the drainage. He just wanted to rush into replacing the part and earning that amount instead of discussing with us what else might be wrong. Since I had agreed to the $75 visit fees, I just handed it and asked him to leave as I could see he would keep coming up with things to fix that weren't broken in what is an old machine.

Terrific experience. My washing machine made a horrible clanging noise yesterday during the spin cycle. I spent most of the night figuring out who to call via Angie's list and trying to diagnose the problem online. Thank you everyone on Angie's list. I was especially freaking out because the machine is old but there are no machines on the market that will fit through the doorway of the pantry where the stacked W/D are located. I reached 5th Ave Appliance today (Monday) at around 9;30 AM. They said someone could come today between 1 and 4. (This was very much unlike the place I had used in the past who wanted me to wait until Thursday for a diagnosis.) It sounded like the timing was closer to 1 than 4 so I stayed home. The service man came around noon, calling first, as we had arranged. When he started the diagnosis, he shook his head. The machine is from 2004; the drum was wobbling. I explained that getting a new machine involved a major renovation and there is no such thing as an "emergency renovation". He figured out the problem and it was actually solvable! The "brick" that weights the machine during spin had fallen down. The machine is in a small space. The service man climbed over the two stacked machines, got his son to help him, and fixed it. This guy is terrific. Smart, professional, and determined. And the Company itself is great for giving me a same day appointment.

This is the first time we used them. We had an easy time getting an appointment that fit our schedule. Phillip came, on time, to fix our DACOR stove. He was courteous and knowledgeable. He took the time to explain the workings of the appliance, what was going wrong and how he was going to fix it. It works fine now and we would be delighted to use them again if needed.

I have used this comp[any for many years. Arranging for a service visit is efficient. They allow you to request a particular technician which is very smart service - as I can get someone I trust. Technicians are experienced and professional. They call beforehand and come within the time slot. They have fixed my stove, my dishwasher, my fridge and my washing machine - all by different manufacturers. I am sometimes in two minds about repair/replace? but although the repair price seems steep - I like to keep the older, sturdier and more reliable appliances - and because of the repairs have continued to use them them over many years. Though the cost is always a bit of a shock - probably because I can't know the prices of replacement parts - I think they do their best to keep costs reasonable - and still do a reliable job.

The tech was very professional and left the area clean. He installed the part and made sure to test the oven before he left. I was really pleased and would definitely use them again.

Work was completed to satisfaction, though 2 weeks after promised date. Communications was only fair.

We had a miscommunication. 5th Ave followed up the day after the scheduled service and we ironed out the situation. They were professional.

Great, there were two technicians. One for the fan the other for the wine frig.

provider would not agree to apply their initial visit cost of $115.00 towards the work performed. supervisor was rude, basically telling me that I should not tell them how to run their business,

They provided very good work and their tech CJ did a great job and was very professional.

He made great suggestions. It was a very positive experience. He repaired it, and it is now working well. He said it has a lot of life left in it. He was very honest, very straightforward, and did the job in no time. He even noticed it was off balance and he took it upon himself to go ahead and correct that as well, at no additional cost.

They scheduled me for a three hour block of time and then didn't show. Didn't call, didn't email, just didn't show. They called me at noon the next day saying "we don't know what happened, why the service guy didn't get the call." They then asked to reschedule for a two hour block of time the next day. After waiting around for three hours and not even getting a call, I had no confidence that they would show for the next appointment that was going to require me rearranging my schedule. So I said no to the reschedule. I would never recommend such an unreliable service provider.

I called this service provider and spoke to someone about my washer which is currently leaking oil into our clothing and is very loud. I explained that another provider (not found here) had told us the drum needed to be replaced, had quoted us a price but then stopped returning our phone calls. When I spoke to someone here the first time, they were helpful and courteous but said that replacing a drum would be 1. expensive ($895 +labor) and 2. potentially not possible as they didn't know if they would be able to find the part. When I called back a week later, the 800 number no longer worked and when I reached a woman on the other number, she told me there was no way possible I had spoken to someone there (despite writing myself a note in my favorites here on this site after speaking to someone) and that they never would have given me any info because there was no way they ever would have considered fixing it. Not only was she not helpful, she basically called me a liar, repeating over and over again that the information I provided her could in no way be possible since "she checked with the other individuals there and there are only 3 of them." She was rude and I especially do not appreciate the insinuation that I am a liar when I took notes during the first call. Incredibly frustrating experience. Would not use in the future for another potential repair.

My dishwasher needed repair. The repairman came the next day I called and then the second time with a new piece. There was no surprise. I had already figured out the problem with the handyman in my building. The whole experience was great: the price was as stated, the repairman was on time and professional and the dealings on the phone were pleasant. |I will use this outfit again and I have already recommended its services to friends. It is so rare to find honest and reliable service in NYC.

When I called and explained my problem, he was here within an hour. He had the part I needed with him to save me having to wait for him to bring me a part for my freezer. He called the next day to make sure the part was working, since the part he replaced was recently replaced by another serviceman who obviously installed a faulty unit, and who wouldn't make good on it.

Repaired dishwasher. Simple repair. Did not try to make it a bigger job which I appreciated

The service person came twice, initially he supplied the wrong part. After chasing his office, I was informed that the part was no longer available.