Able Air Conditioning and Heating Inc

They charged me $840 for a $40 part. The guys were here less than a half hour. What a ripoff.

They charged me for a service call without doing the service on the part that went bad and I waited over a month for them to order parts that they claimed were difficult to get and when I called the same supply houses that they claimed they could not get the parts from, the part was available for pick up in 3 days. Meanwhile, no hot water in my house for a month. UNSCRUPULOUS owner!!!!!

Before you read further, be aware that the owner responded to this review on Yelp with my full name address and phone number. He also did this to another negative review. He is literally doxing anyone that says something negative. That is unacceptable and tells you everything you need to know. This company can not be trusted. Period. Owner is one of the most unbelievable people I have ever had the displeasure of doing business with. Last summer I had called and left messages about emergency service needed. I never received a call back and left a review based on that experience. The owner then called me and verbally berated me for the review and said that it was my fault because I should know that HVAC companies are busy during the summer, as it that's my fault. He was so aggressive to the point that I was left speechless on the phone. He then begged me to remove my review of my experience after continuing to attack me. He knew he was in the wrong and how bad his rude responses looked so he even offered to do the service for free if I removed the reviews. I figured we'd let bygones be bygones and I removed all reviews. Well obviously what he did to service my machine did not stick because once again my unit is not working the next summer. I contacted the company again to have it serviced, perfectly willing to pay for the service, and the owner calls me to decline. That's fine and he has every right in the world to do so as a business owner. I just feel like I should let people know about this company because the owner seems to like to attack people if you don't leave a good review, and then holds grudges. He even threatened to sue me and to post my personal information everywhere if I reposted a negative review. I have the texts to prove this. Not professional and I'd be very wary of doing business with them. See the other review on Yelp that complains about the way the owner talked to him. Seems to be the way he deals with people.

It went fabulously completely please with there work ethic n professionalism.

I have nothing but good things to say about this company and their employees! I needed emergency service at 4 am and they responded within a half hour! And even at that early morning hour they were pleasant and efficient! I have since signed up for a service contract and am confident that the excellent service will continue!

Was totally unprofessional

Look above

Received quote to move the outdoor A/C unit, quoting process went fine. To get the move scheduled and the permits handled was very slow and difficult. It became apparent that they were not interested in doing the job due to the difficult permitting process in our Village. The outside unit then stopped working and we called Able Air to fix it. Two technicians came and declared the condenser dead (we paid $250 for the call, which is likely the norm). Brian then came and fixed the unit for an additional $250. He advised that this was a temporary fix and we will need a new unit. This was July and we were happy to have it fixed and his temporary solution lasted for the remainder of the season. We are hiring a different service to replace the central air conditioning system - one that is more familiar with the permitting process in our Village.

The technician was rude, and was complaining to his boss on the phone that I am looking over his shoulder. He finally said he wasn't familiar with the system and needed to come back after doing some research.

Working with Able Air and Heat has been an amazing experience. I was sold after superstorm Sandy hit. We lost the downstairs of our house where the burner was located. All the companies we spoke with were unable to come out until "further notice." They all mentioned I would need a new burner due to the salt water but were unable to do the job, again, until "further Notice"! I called Able and spoke with Brian Keith, Owner and operator. He was very professional and basically diagnosed the problem over the phone. He said "I'll be right there." 20 minutes later he showed up, with the necessary parts he had in his truck, fixed the burner and gave me and my family heat! From that experience, I'm a customer for life. 2 years ago, I was ready to convert from oil to gas, I called a few companies to price the job. Brian came in the cheapest with top of the line equipment. The process was a breeze. Brian obtained all permits, and left us stress free. The job was quick, neat, professional, etc. Most recently, we had construction done in our home and needed our wall convectors removed and baseboards installed. Yet again..... Brian and the team over at Able air and heat, came through with high flow baseboards, and a quick, neat and professional job. Bottom line, if your looking for air/heat, plumbing, work done, don't even bother going anywhere else. Brian and the Able Air and Heat team is where it's at. I'm a big fan of supporting local business :). Call them at 516-764-4300 Thanks Guys!!

The service time was between 11am and 2pm Called me that morning that it could be earlier, and was that ok. They called about 1pm that the technician was on their way. Long story short they called at 1:55pm that they would not be here. So I wasted the whole day waiting, Would not use them again Not reliable.

The house in question has needed many repairs and I have met some talkers and con artists on the road to redoing. I guess I was due a break because I got lucky and met Brian. Brian and his employees came with the right equipment and took on a tough job--installing a Burnham 3 zone unit and a separate water heater in the smallest space that a human could work in. It was a pleasure to have him in my home and I intend to use him again for all my heating and air conditioning needs. Good people aren't easy to find and although he wasn't my cheapest estimate, he was the most reasonable person to work with that I have encountered in my journey to put a 50 year old house back into working condition.

unknown

WENT WELL.

Brian and his team are professional and personable. He provides the appropriate invoice paperwork needed for insurance reimbursement. He prefers not to get involved with handling any of the paperwork involved with insurance claims or reimbursements, but will speak with them when necessary. We continue to call Able Air for all our plumbing needs, and regularly recommend him to our friends and neighbors. I don't see that changing.