PETTIS POOLS & PATIO

My husband and I bought a hot tub from Pettis Pools last fall. We are very, very happy with our purchase. Everything from pricing to customer service was top notch. They are very responsive , helpful, and accommodating every time I call. The owner, John, is a wonderful guy to work with. I have dealt with Dale and Mike as well and have received excellent support that exceeded my expectations. Great group of people working there, and it all starts from the top! I highly recommend going to Pettis for all pool/hottub needs!! Mary Pettinaro

Hard to get them to return calls or return a product . Had them install indoor pool & hot tub. Hot tub cover disintegrated & fell into hot tub within 3-4 years. Horrible ! Go with another company ! They are awful .

Terrible company. Didn't show up during scheduled window. Didn't ring the bell to let me know they arrived even though I specifically said I would be home as the filter is in the garage. They also stated on the note they left I didn't leave a credit card, when I specifically set the appointment for me to be home so I could pay with a check. When I called their office they hung up on me and would not take my call again.

I called to set an appointment, we agreed on a date, with an afternoon window. I asked if it could be the last appointment of the day and they said they would make that note in their file. The day of the service I came home a half-hour before the service window. No one called, no one rang the door bell. They left a note in the door which did not state what time they were here. They said there was no credit card on file or phone numer. I left my number when I set the appointment. No credit card was asked for, and I told them I had to be here for the call as the filter is in the garage. When I called after the missed service call, I was on hold for 15 minutes, then they hung up on me, and when I called back the man said service was closed. They clearly did not do their job, don't want to correct their error, and don't care about providing quality, professional work. I have worked in many fields, including customer service, and they truly deserve and F rating.

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Their work in general seemed very professional. As far as I can tell the lining looks very good, as do the steps and as does the cover. One thing that worries me is that they removed the padding that was behind the old liner. They said it was sagging, it would have to be replaced, but no one installs padding anymore. So they put the liner over the bare metal walls. I hope they were telling me the truth. I can tell the difference when I touch the walls, but it's no big deal so far. My main complaint is delays. We paid our deposit in May and were told that the liner would be put in by mid-June, but it was not done until late July. When we called in early July they said they were just putting the order in. Backing up a bit, when technicians came out to measure things and find out where the steps were to go, the talk was very casual. However, they and we did agree on where to put the steps. Not hearing anything for a couple of weeks we called, and discovered they were about to order the liner with the steps in the wrong place. We caught them just in time, but as I said, the order was still apparently not put in for a few more weeks after that. One unfortunate by-product of the delay was that we had to deal with a pool half-full of dirty water full of algae, mosquitos, and tadpoles during the hottest part of the summer. We were told not to completely empty the pool to prevent the walls from caving in. The cover did not take as long, but it was still a week later than we were told it would be, long after we paid our deposit. For example, first we were told that an additional measurement would not be necessary, but then someone came anyway several days later. I want to emphasize again that the technical work done was very good, as far as I can tell. I am not so frustrated with them that I would not use them again. I have not found any pool repair person who is truly reliable in the way I'd like! I will just be wary of any dealings I may have with their service department personnel. Their store people and on-site technical people seem fine.

owner was non responsive in getting estimate and returning calls

Pettis Pools was very knowledgeable. I was coached through the pros/cons of different pool pumps. In the end, I picked out a Hayes pump ($500). They were wise enough to ask me if I had all the necessary connections to mate the new pump to the existing piping. Salesperson/technician and quot;suggestedand quot; I get this part which I protested I didn't need but ended up buying. When I put it all together - it turns out the and quot;suggestedand quot; part was in-fact essential to mate to the piping. They saved me another aggravated-filled trip back to the store. During peak summer hours, it may be hard to get someone to give you their undivided attention due to the numbers of people coming into the store to buy chemicals, etc. But once you have their ear - they will follow through with you.

did a great job

We moved into a new house which came with a pool. We have never owned a pool before. We took a sample of water to Pettis and they were very helpful in offering suggestions to help open the pool. We will use them from year to year to help with pool questions.

Pettis was very helpful from start to finish. From the initial purchase of the pool and hot tub, they worked with us to custom install the pool and tub. Every person we interacted with was courteous, knowledgeable, and patient with our many questions. They were willing to collaborate with other professionals working with us, including a contractor and landscaper, to ensure our project was completed to its highest quality. Pettis remains willing to answer any questions or make visits to ensure we are satisfied.

They were very nice to talk to on the phone and very helpful. We got an estimate from another pool company for the same pool heater and it was $1,000 more!

They definitely were the best, very professional. They were on-time. Each time I have a problem they show up. I had a problem with a filter, and they fixed it the next day. The salesman even came here and show me the cover of where the pool would lay. I think they're all long-term employees and they send the same guys out and they take care of everything. They really were good. They remember you by name too. Like, as soon as I say who I am, they're like, "Oh, hi, Mike, how are you?" and they remember, I'm surprised, with all they do. They're like a family, the bunch of them that work together for years, and some of them are family. And one of the owners was here while they were building the pool, to make sure things were going right. The pool they built is beautiful.

Great experience start to finish- kids love the pool- now build a deck this summer.

Scheduling was easy. They arrived on time and completed services including some extras for no charge. The service men refused to take a tip. These guys are excellent.

The pump to my indoor pool was making a loud noise. I called on a weekend and left a message. They called back early Monday morning and agreed to come to the house to look at it. They were supposed to come Tuesday morning, but their first service job took longer than expected, so they called and offered to come in the afternoon or reschedule. They came back first thing Wednesday monring. They listened to it, thought they knew what the problem was, removed it and took it back to their shop. They called two days later and said it was the seal and ball bearings (they were right). It cost $40 to fix it and $50 to have it reinstalled (which they told me upfront). There was no charge for the initial visit. Pump is working well, quieter than ever. I would definitely recommend them.

We had a great experiemce with the staff at the showroom and Paul the installer.

Good selection, prompt delivery when promised. They do not do electrical hook up, but leave for customer to arrange. They supply brochure of contractor that does most of their work. Even though delivery and installation of tub is included with price, electrical work is not. Ours added an additional $550, which seemed pricey since all the wires were there from the last hot tub. A new breaker and outside box needed to be replaced.

They first diagnosed the problem and performed the needed work.

Pettis Pool and Patio does an excellent job maintaining my pool. They're all very friendly and accommodating, and I really appreciate how they get back to me right away whenever I call. I'm very happy with my pool, and I'd certainly recommend them to others.

I have been doing business with Pettis Pools and Patio for years. I have been very happy with them. I am always able to get in touch with them when I need to.