NORTH EASTERN POOL & SPA

Description of Work: New Liner/replacement

Description of Work: Liner repair for pool THEY sold me

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Description of Work: We used North Eastern Pool & Spa

Description of Work: North Eastern Pool & Spa did a new pool filter system.

Description of Work: Pool fence

Description of Work: I urge people to use another pool and spa company if possible. The process started mid March and is still going. Services provided include inground pool installation, filter, heater, grading of the yard,and installation of cement around the pool. The sales manager did a good job selling the product to us. The inground site manager did an excellent job finding a shape of pool that was suitable for the yard. The pool walls went in without a probem. The problems began about a week after the pool was delivered. A number a cardboard boxes were placed on the side of the house by the trash cans. I assumed it was trash that needed to be thrown away. The boxes sat there a couple of weeks. The pile gradually got smaller. No one from the company bothered to tell us that the remaining boxes contained gaskets, ladders, vacumn, etc that would be needed later. The dogs started ripping open the boxes. Luckily nothing was damaged and I put the boxes in the garage. We called regarding aproximately six or more dump truck loads of dirt that was left in our yard after the pool was dug. So we called the inground site manager, who came out looked at the dirt and told us that it was a lot of dirt. He told us he had to talk to his boss which is the owner of the company who happened to be on vacation. So about a week later the owner came to the house to check out the dirt mounds. He confirmed what we already knew that it was a lot of dirt. Provided no reasonable explanation why so much was left other than the person that did the digging thought they were going to need that much to do the final grading towards the end of the project. While he was here I discussed the pool supplies left in the yard and the much needed improvement in communication.The owner initially had many excuses which consisted of not having enough help at the office as it is a seasonal buisness and this is there busy season. We also discussed the lack a planning and spur of the moment arrival of workers. He eventually apologized as we agreed to disagree on our view points of the problems. The next problem ocurred during the liner installation. There were items in the boxes that were needed to finish the liner installation. My wife and I were working when we recieved phone calls from the pool company that they needed some of those items. The worker wanted to know if there was any way they could get the supplies from the garage. I did not feel comfortable giving them the code for the garage door. I had told the owner the day he came out to inspect to dirt mounds that I placed all those items in the garage. My wife arrived home the earliest that day, but it was not til 5. If they had given us proper notice and communicated with one another the process would have been much smoother. Once the pool was full of water a technician from the company came out to start the filter system. This was on a Friday. There was a leak coming from the heater when the filter was operating. The company representative had no idea why there was a leak. The rep. informed us no one was available to fix the probem til Monday. He gave us liquid chlorine and told us we could still go in the pool if we wanted. The water at that time was about 62 degrees and we could heat it. A team of people came out the following Monday and fixed the leaky heater. Then about four days later an electrician came out to do additional work. At that time we did not have any power to any of the pool equipment. Had to call the scheduling person who rarely ever answers the phone to have it fixed. An electrician came out again told us he did not have the part to fix it and temporarly fixed the probem so we could run the filter. No one from the company ever called us to tell us if the problem was fixed permanently. So about a week later my wife called the scheduling person who we are referred to for all probems and she told us it was fixed "as far as she knew". On June 15th I tried to plug my saw into the outlet that was installed by the pool company at the far end of the pool and had no power. I called the owner who I had discused issues with early on in this process regarding the communication problems. He told me it would be fixed. That Monday June 18th I called the scheduling person to find out when the problem would be fixed. She told me she did not know there was a problem. That night at about 8:00 the electrician showed up and told us he was here to fix the problem. After about an hour and half the problem was fixed. A wire needed to be replaced. Finally the electrical seems to be working properly. Now we are waiting for the concrete to be poured. This is a subcontracted company that works with North Eastern to the best of my knowledge. We had to call multiple times to get this process moving. The area was escavated and the forms were placed. About a week later they came back to put the crushed stone base down. While they were here doing the stone no one from the company called to tell us they were coming. While they were here that day no one knocked on the door to inform us that they were here and no one told us when they were done. My wife and I were home all day. I got a slight wave from one worker.We called the scheduling person at North Eastern to inquire when the mason was goiing to finish the job. She told us Wednesday June 20th. No one showed up Wednesday. So we called the next day. I called North Eastern early and left a message for the scheduling person to call me back and let me know why the mason did not show up and when the job would be complete. We called the mason directly who tells us that he told the scheduling person yesterday that it was to hot to pour the concrete. Again, the scheduling person did not bother to notify us that the work was put on hold. A majority of the workers strolled into the back yard to do work without checking to see if our dogs were inside. We have three large dogs in a fully fenced yard. On one occasion when I was in the back with the dogs two workers walked right up to me without identifying who they were with the dogs actively barking at them. Luckily for me and my wife the dogs did not bite any of these people. My wife and I were in disbelief after scheduling an appointment at the store in East Rochester, to bring in a water sample and pick up pool chemicals. When we got to the store we were not in their system for the appointment. The person I spoke with on the phone was standing there and remembered speaking with me, but it was not scheduled. While I was there I asked if there was a customer service representative or store manager I could speak with. The pool company employee looked dumbfounded said no and I am not following. Apparently customer service is a foreign term there.

Description of Work: They came out to my home and opened and closed my pool.

Description of Work: Pool heater repair. Heater worked for an afternoon after being "repaired", then quit.