Geek Squad - Best Buy

Computer Sales, Computer Repair, Stereo and Home Theater Systems,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

2.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
50%
3
0%
2
25%
1
25%


Rating CategoryRating out of 5
quality
3.3
value
3.0
professionalism
2.8
responsiveness
3.3
punctuality
2.5
Showing 1-4 of 4 reviews

Deborah L.
07/2013
1.0
computer repair
  + -1 more
They used to be great and now they stink.I made an appointment, I got there and the man who were suppose to do the work on my computer told me I have to wait because a walking customer without an appointment got priority. Then I let him hold my computer because while I'm waiting let me go to the other department and maybe I'll just buy a new computer. He was very nice and got back. So, I buy a new computer and the salesman contact the geek Squad and told them that they have a new computer purchased and I would like to have the Office Suite forward put on the computer and ask them if they can do that and they said not without an appointment. So, they made me an appointment in the same day. It was 2:15 I got there at 2:20 because of when you make a big purchase now your credit card company to their credit does a big search to make sure it's not identity theft. So. it took an extra five minutes I got to the counter. The guy knew me and said hi. i told him that I'm the one that needs blah blah blah upload on the new computer and told me that he can't work it know because he's working with a different customer and I said okay. The salesman got involved and they were wonderful and said that I had an appointment and the guy said that I was 5 minutes late. So the salesman make another appointment for me for 2:45 and at that time the gentlemen they said that I need a Microsoft username and password and I asked him why. He said that I need to do that and give it to him because then I can upload the Word and I said okay. So, the salesman was wonderful which is not part of Geek Squad and said to me that he'll make me one. So, him and made it and we gave it to them and he still refuse to work with me. Then the manager got involved and got this other gentlemen to help me and of course the gentlemen that helped me who was wonderful did work on my computer. This is not the same Geek Squad that I signed up with in March that run like a dream.
Description of Work: I used Geek Squad yesterday for computer repair.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

Yes, I recommend this pro
$150

Paula G.
04/2012
4.0
computer sales
  + -1 more
The people are kind of helpful when I am there. I have looked around that place forever trying to find someone to help me a lot of times. I will call someone from that department and I think they have gotten better. They are okay.
Description of Work: I bought a computer from Best Buy.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

RICHARD E.
01/2008
2.0
They never contacted me and never refunded the $100. I will not shop there again.
Description of Work: Bought a Garmin GPS for the car. paid $795. within 30 days the price dropped $200 and they gave me the money back. the Friday after Thanksgiving and another company lowered the price to $499. Best Buy stated they would not honor that price because it's a black Friday price. the would not do anything at the store and they told me to call the 800 number. they told me if I fax all of the information they would refund the money and never did.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$585

SHARON O.
08/2005
4.0
home theater design
  + -1 more
THE MAN WHO CAME WAS VERY POLITE, CLEAN, AND DID A GOOD JOB. THE ONLY COMMENT I WOULD MAKE IS THAT, ALTHOUGH HE SHOWED ME THE BASIC OPERATION OF MY REMOTE CONTROLS, HE DID NOT SHOW ME WHICH SETTINGS HE CHANGED FROM THE FACTORY DEFAULTS. WHEN WE HAD A POWER OUTAGE A FEW WEEKS LATER, ALL OF THE SETTINGS REVERTED BACK TO THEIR PRESETS. I HAD TO CALL MY CABLE COMPANY AND THE TV MANUFACTURER TO FIGURE OUT HOW TO GET THE PICTURE BACK TO THE WAY IT LOOKED WHEN THE INSTALLER FINISHED SETTING IT UP.
Description of Work: AFTER PURCHASING A NEW HDTV FROM BEST BUY, WE HIRED THEM TO PROFESSIONALLY HOOK UP ALL OF OUR AUDIO AND VIDEO COMPONENTS TO THE NEW TV.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

    Contact information

    3124 Jericho Tpke, East Northport, NY 11731

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Sales,
    Computer Repair,
    Stereo and Home Theater Systems,
    TV Sales,
    Appliance Sales and Installation,
    TV Repair,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 2.8 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    3124 Jericho Tpke, East Northport, NY 11731

    www.geeksquad.com/repair