F & D FLOOR

Frank was very inconsistent. He agreed to come for an estimate for a job and it never happened. Several phone calls were made to confirm. I would never use him or recommend him.

Frank did my floors 9 years ago and did an excellent job, so I hired him again to do the floors in my new house. He did an excellent job on the floors (sanding and finishing) this time as well, but that's where the positive review ends. Because I used him in the past, I trusted him. Big Mistake! The original estimate was for doing the wood floors, stairs, removing carpet, and installing pull down attic stairs, which I would provide. He quoted a price that was fair, and in line with two other estimates that I had gotten. I asked if he could do better and he came down about 10%. I was happy. He finished the job, but we couldn't find a place to put the attic stairs because the central air unit was in the way. I told him I would get back to him when we figured out where we could put them. Ultimately, we determined that there was no acceptable alternate location to install the stairs. When I called Frank back recently to let him know we decided do scrap the attic stairs project, I asked him if he could give us a credit toward other work we may want to have done. He said that we never paid to have the stairs installed. I tried to remind him of the conversation, but he just kept insisting it wasn't so, and that we only paid for the floors, and that the attic stairs were not included. If there was an written estimate, I can no longer find it, so I'm screwed. In hindsight, I should have held back some cash, but I trusted him and never imagined he would pull something like this. Additionally, he was supposed to come back and install saddles in 6 doorways. Well, it has now been almost 4 months, several phone calls, and a dozen text messages and I can't get him back to put them in. Something which, even he agrees, he still has to do. I also used his company to do some tile work in another property I own. He quoted me a price for the job, which I accepted and then at the last minute, the morning of the job, he said that the price he quoted was for "labor only" and made me go out and purchase several hundred dollars worth of thinset and grout and deliver it to his brother in law, who was doing the work, at the job site. Can you imagine that I am picking up, paying for, and delivering supplies to the contractor doing the work??? I had no choice, since this was a flood damage repair job and I had tenants that needed to get their apartment back in order ASAP. My back was against the wall. All the while he kept insisting that he said the quote was for labor only all along, which was not true. I've had tile work done in the past and the only thing I've ever provided was the tile itself. Never the thinset, mud, or grout. To add insult to injury, I had to keep running back and forth to the store, every time he ran out to buy more. Bottom line is that, while he does good work, he is a liar and a cheat.

Vrery good