They wouldn't give us a time/date after calling multiple times...and finally they told us they didn't have the staffing, and they no longer were servicing Stony Brook and to find someone else. We mentioned we had sprinkler heads under warranty, and they said they are all now null and void, and if we had an issue to contact the BBB. We NEVER will recommend this company to anyone else. We went with Precision Landscaping, who came within the week, AND notified us of multiple sprinkler heads that were broken and were never told to us by Emerald Green.
Description of Work: sprinkler re-opening
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
William D.
10/2015
1.0
irrigation systems
 + -1 more
This past spring it was a constant battle to get a date setup with them. They usually send a form letter when they are available. This is a small operation and the woman ( the owners wife, Lisa) in the office doesn't return calls. She would often take days off leaving the office vacant tying up the business phone. I couldn't get a set date, so I used another contractor this spring, whom I didn't like. I left a message yesterday which was not returned. I called them again today and they refused to do business with me. She stated I always cancelled appointments which I rarely do. I informed them I would do a posting on Angie's List, she then returned my call and left a voicemail stating a nasty message, basically reiterating what she said on the phone as to why they wouldn't do business with me. This was just uncalled for being that I had been a customer of theirs for over 5 years and knowing that I would be contacting Angie's list regardless.
Description of Work: Used to open and close my sprinkler system. I have used them for 5 years.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Rob T.
06/2015
1.0
irrigation systems
 + -1 more
Emerald was here for five minutes, decided that they didn't want to do the job and walked off.
Description of Work: After handling our home for two years I contacted Emerald when lines had been cut. The appointment had to be scheduled two weeks from my call because to accomodate their schedule. Other work was contingent on the work that they would do. When they came, they said that they couldn't do the work and would have to come again during the week. When I told them that we had other work scheduled that depended on their work first, they told us to get someone else. They walked off. The lack of professionalism that Emerald displayed today astounded us and we would never advise using them because they have cost us a lot of money today.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Denise A H.
01/2015
5.0
irrigation systems
 + -1 more
They showed up as scheduled and provided quick service.
Description of Work: We had our automatic sprinklers flushed and turned off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$54
michael J.
12/2014
5.0
irrigation systems
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Kathy M.
07/2014
5.0
irrigation systems
 + -1 more
unknown
Description of Work: I set up a lawn care plan with Emerald Green Lawn Care and after 3 applications my lawn is looking better than it has in years!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Scott C.
12/2013
5.0
irrigation systems
 + -1 more
It's a very straight-forward process and they send you a letter indicating the date they intend to come out. They're always here when they say they'll be here. Everything has been professional with them.
Description of Work: They winterized our sprinkler system. We've used their service for this for about 5 years.
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Service Categories
Lawn Irrigation
FAQ
Emerald Green Irrigation is currently rated 4 overall out of 5.
No, Emerald Green Irrigation does not offer free project estimates.
No, Emerald Green Irrigation does not offer eco-friendly accreditations.
No, Emerald Green Irrigation does not offer a senior discount.
No, Emerald Green Irrigation does not offer emergency services.
No, Emerald Green Irrigation does not offer warranties.