Guaranteed Home Improvement

I called my fuel company to schedule an annual furnace tune up and was asked if my chimney was cleaned recently. It wasn't so Petro highly recommended calling Guaranteed Home Improvement. I did and spoke with Mark who made an appointment for a service call. Justin arrived promptly and did a thorough inspection of the exterior and interior of the chimney. He provided photos that were helpful as he described the damage in the flue and cautioned about the possibility of carbon monoxide building up inside the chimney. He was very knowledgeable, clear and concise as he explained that inserting a liner would divert smoke and heat from corroding the clay tiles filtering into the house. The photos of missing and disintegrated tiles at the base of the flue were enough proof for me. Justin answered my questions about the work, when it could be done, how long it would take, the cost, etc. The decision to go forward was a no brainer for me and as I was comfortable with Justin's responses and he arranged for a crew to come over within the hour. Charles and Taj arrived soon after and immediately began installing the liner in the chimney. They were professional, courteous, worked well together, and completed the work in a short period of time. Eric contacted me later to find out if everything was okay and I said I was completely satisfied. The entire process from the initial call through the follow up conversation from Eric was handled very well. In fact, everyone I interacted with at Guaranteed Home Improvement was friendly, professional, and fine examples of good customer service. The unsung heroes were the receptionists who redirected my calls. I am very thankful for the fine repair work and the peace of mind that came with it. I enthusiastically recommend anyone in need of their services to give them a call. Marvin

It went well, They did the job in a couple of hours. They cleaned up after they finished. The price quoted was the price I paid.

we wound up needing a new chimney lining.The technician showed us before and after pictures and there was no sales pressure like some companies

Very well showed us pics of our chimney before showing us the clay crumbling, told us 1 1/2 hour showed us pic of the New stainless steel liner

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They were here for an hour and a half. They completed a full inspection and found nothing to be wrong. Very polite! Even suggested calling an oil burner man to check the boiler for the noise. They were very honest. This was the 3rd company I had out to inspect the chimney.

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They were very clean and very professional. They came in, and got right to work. I got what I paid for.

Guaranteed home improvement personnel were on time. They did not charge for the service provided and were very professional.