KITCHEN ADVANTAGE

Description of Work: Kelly Binner was our rep for kitchen cabinets. She was helpful, responsive, and kept track of details. It was a pleasure dealing with her and the company.

Description of Work: Furnished and installed kitchen cabinets in new home build.

Description of Work: We contracted for new quartz countertops complete with a new Blanco sink, faucet, and garbage disposal. Rob was our salesman and we were very impressed with his professionalism and character. He spent a great deal of time showing us product and answering our questions. Although his quote was slightly higher than another we had obtained, we were so impressed with Rob that we decided to go with kitchen advantage anyway. It was all downhill once we signed the contract. The job was subcontracted out to Solid Surface in Rochester, N.y. They sent a letter outlining our responsibility such as having the sink and faucet on site prior to measurements and having the cabinets empty, counters clear. But...who was delivering them and when? I had to call Rob and he had to call someone else. It seemed to be a pattern. I was kept in the dark for everything and needed to call and ask who would be doing what and when. Rob was great and would make the calls to get things done, but it was frustrating to have to keep calling. The measuring went fine despite the sink and faucet not being delivered by Kitchen Advantage, but Solid Surface said they could do it from a template. The install date and time was changed five times in less than a week, but that was okay because they were backed up because of a storm. Then the install came on a Saturday morning. It went well, but they left a bit of a mess. My counter had sticky stuff all over it. You couldn't see it but you could feel it. Then the plumber never showed. We waited all day, nothing. No call,no show despite the installer calling someone who assured him a plumber would arrive within 2 hrs. Called Rob who said he would call first thing Monday as no one worked on the weekend. On Monday Solid Surface left a message bluntly informing me the plumber would be here between 4:30 _ 5:00pm, his name and number. No explanation for the no show on Saturday and no apology. I called Solid Surface about the sticky counter I mentioned the lack of apology and the secretary told me she was never told about the no show, just that a customer was waiting for a plumber. About the sticky stuff...it was silicone and to use vinegar and water and if it didn't come off she'd send someone out. After three washes and a lot of scrubbing it came off. The plumber (a subcontractor from Niagara falls) arrived late, but he was very nice and explained his delay and he did a great job and cleaned up, even wiped out the cupboard and explained everything. There were two problems. Kitchen advantage sent the wrong garbage disposal, but at this point I said just put it in. I just wanted the job done. And the faucet had a distinctive wiggle. The plumber couldn't figure out why, but said it wouldn't leak or drip. The next day I called Rob. He told me to call the sales rep for the faucet. She had to call the rep for Delta. Are you following a pattern here? Delta gave me a hard time, wanted to fix the faucet but didn't know what was wrong. Long story short, after arguing, they replaced the faucet that had been missing a part. So to wrap up, the salesman, installer, and plumber all did a great job. BUT the lack of communication, delays, and overall aggravation made working with Kitchen Advantage a very unpleasant experience. Someone should have been in charge of making sure everything went smoothly and that everyone was on the same page. That person dropped the ball. I will say though that my new counter is beautiful, my sink and faucet I love. I feel like a I have a brand new kitchen.

Description of Work: Assembled a plan for a new kitchen remodel

Description of Work: Provide cabinetry for our remodeled kitchen.

Description of Work: I ordered a bathroom vanity.

Description of Work: He drew up a kitchen layout/plan for remodeling.

Description of Work: Over priced boxed crap that home depot sells... No customization what so ever ... Pushy salesmen that obviously work on commission... Everything was an add on ... nothing included.. The cabinets dont come with knobs or any molding... After their seemingly fair price the extras put it way over the top...

Description of Work: Purchased cabinets from them. Helped with design and layout of kitchen.

Description of Work: KITCHEN ADVANTAGE gave us an estimate.

Description of Work: We bought kitchen cabinets from Kitchen Advantage.