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Upstairs Downstairs Moving

Moving Companies, Storage

About us

Upstairs Downstairs Moving is a family-owned and operated moving company that gets the job done right … professionally, on time and for a guaranteed price … every time. Fully licensed (DOT # T33567) and insured, we specialize in personal service, regardless of whether your move is residential or commercial, down the street or across the country.

Business highlights

28 years of trusted experience

Services we offer

Moving & Storage.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.913 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
8%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Showing 1-13 of 13 reviews

Karen S.
02/2016
5.0
moving companies
  + -1 more
unknown
Description of Work: Moved us from one apt to another. Efficient, careful, very nice to work with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Lana H.
07/2015
5.0
moving companies
  + -1 more
Very fantastic service. Used them many times. We love them.
Description of Work: Moved Home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frances P.
12/2014
5.0
moving companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Herb S.
12/2014
5.0
moving companies
  + -1 more
Upstairs/Downstairs did a great job. They gave me an initial flat quote for the job that later had to be modified when I needed them to hold my stuff for a few days before delivering. But aside from that change the quote was the cost - no surprises. The crew was very professional, plenty of men provided for the job. Nothing got damaged in or out and they didn't leave untill they were satisfied that I was satisfied.I have used them before and will definitely use them again if the need arises.
Description of Work: Moved my home and office. Packed it all on a Friday and then delivered on a Monday, 60 miles away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Janine M.
06/2014
5.0
moving companies
  + -1 more
They came down and gave us a flat fee quote. They answered our questions. On packing day and moving day the teams were on time, courteous, professional and helpful. They packing team made up the core of the moving team. They finished moving us earlier in the day than we expected. We would definitely use them again.
Description of Work: They packed us up and moved us to a new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Althea K.
03/2014
5.0
moving companies
  + -1 more
Before the move, the owner Vincent came to our apartment to see what we had and gave me the price first hand. There were no surprises. These guys were great. The foreman, Albert called to say when he would be arriving they came on time, moved everything quickly. They wasted no time. Very professional. We even had some things that we didn't pack and they quickly packed those items up for us as well. Also, Michelle who I spoke with in making the reservation is very nice.
Description of Work: Moved my mother and I from our apartment to our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Judith K.
09/2013
5.0
moving companies
  + -1 more
I move a Senior Move Manager, moving senior citizens in the NYC area. I use Upstairs Downstairs very often for my moves. They have a wonderful staff of experienced movers who are easy to work with. They work quickly and efficiently, using plenty of packing materials to make sure the items are safe. They are sensitive to my clients who are often over 85 years of age. I find their prices fair. When there are any problems, they are patient and creative in solving them.
Description of Work: Moved many of my senior citizen clients from their apartments to independent living or smaller apartments.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Peter B.
09/2013
5.0
moving companies
  + -1 more
The packers and movers were all very hard working. They also were very responsive to any requests that we made about where to work and timing of it. They generally moved things very carefully though there were two small items damaged whose value was less than the deductible amount on the insurance. Though they were more expensive than other estimates they set the price of the move in advance and did a very good job.
Description of Work: Packed and moved

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Stephen M.
07/2012
5.0
moving companies
  + -1 more
They were amazing. They were quick, clean, fantastic, on time, and just great. Next time we move, we're definitely going to use them.
Description of Work: They packed up my old apartment, and moved us to our new apartment.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roxanne L.
05/2012
5.0
moving companies
  + -1 more
They were sensational. They never changed trucks during the whole process. The same people packed and unpacked me. Nothing was broken or missing. They were also professional.
Description of Work: They moved me from New York to North Carolina.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

EMILY K.
04/2008
5.0
moving companies
  + -1 more
I first used them to move my office, and they were honest, did not change the price during the course of the move, which I had experienced in the past. They were excellent. I used them again to move my office & to divide the items to be moved to my home and office, in 2 states. Again, they were excellent; They packed and marked the boxes so that the right boxes arrived in the right locations. I used them to pack up my mother's house. They created a box out of 3 boxes to accommodate a crystal chandelier, which they took down from the ceiling. They packed the entire house, and marked each of the 500+ boxes so I knew where everything was. They had to deliver the boxes to 3 locations, including a storage unit and stack them in a particular order, which they did without complaint or confusion. I had previous experience with movers who sat around and did nothing unless I watched them like a hawk. Vincent and his crew were quick, respectful of the items to be moved and professional.
Description of Work: I have used them for 5 moves, including office to office, office to home, home to storage & home to home. On a few occasions I have had them pack completely, on others they've packed only the fragile items. They are excellent, fast, timely and responsible. They have not required supervision, although I supervised all but the last 2 moves. They have packed & moved office files, a piano & a crystal chandelier, for which they had to create an appropriate box from the ones brought to the move. They are respectful of the items being moved & the people involved in the move. I can not recommend them highly enough. They estimate the number of boxes, moving blankets, etc., correctly and do not use more supplies than are actually needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Hillary R.
05/2007
4.0
moving companies
  + -1 more
The team was organized, professional and very friendly to me and my 9 month old son. Edgar was terrific leading the team. We had 4 men in NY, but the delivery in Charlotte was only 2 men, which took a lot longer than anticipated. Overall, they are very good movers, but I have 2 complaints that are yet to be resolved (2 weeks after our move). One small piece of antique furniture was broken and I have not been told what Vincent (the owner) plans to do. The other is that they lost one box and want me to finish unpacking all 250 boxes before they can tell me what will be done. I have had to do a lot of follow-up myself in order to get answers, but Alma (at Upstairs Downstairs) is always very pleasant to deal with. I'm sure that when all is said and done, we will come a satisfactory resolution.
Description of Work: We moved from NYC to Charlotte, NC and required pick-up from our 3 storage units, packing of our 1 bedroom apartment, plus two weeks of storage of the entire load prior to delivery and move-in date.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,500

03/2006
5.0
moving companies
  + -1 more
THEY ARE VERY COURTEOUS AROUND CHILDREN. NONE OF OUR BELONGINGS WERE BROKEN OR DAMAGED IN ANY WAY. THEY ARE VERY PROFESSIONAL, AND THEY CARRY A VERY CLEAN APPEARANCE.
Description of Work: THEY MOVED US FROM ONE HOME TO OUR NEW ONE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,500

    Contact information

    39 Cedar St Ste A, Dobbs Ferry, NY 10522

    http://www.upstairsdownstairsmoving.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Moving Companies,
    Storage

    FAQ

    Upstairs Downstairs Moving is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 PM

    Tuesday: 7:30 AM - 5:30 PM

    Wednesday: 7:30 AM - 5:30 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:30 PM

    Saturday: 9:00 AM - 5:00 PM

    Upstairs Downstairs Moving accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Upstairs Downstairs Moving offers free project estimates.
    Yes, Upstairs Downstairs Moving offers eco-friendly accreditations.
    No, Upstairs Downstairs Moving does not offer a senior discount.
    No, Upstairs Downstairs Moving does not offer emergency services.
    No, Upstairs Downstairs Moving does not offer warranties.
    Upstairs Downstairs Moving offers the following services: Moving & Storage.

    Contact information

    39 Cedar St Ste A, Dobbs Ferry, NY 10522

    http://www.upstairsdownstairsmoving.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    9:00 AM - 5:00 PM