Majestic Pools & Spas

They never completed the job. Came September 1 to install a new heater. The electric was to be completed the next day and we have not been able to reach any since. They never return calls. At this point I’m disputing the payment until the job is complete we have not been able to heat the pool to use it. Now we are getting ready to close it and still have no heater.

The sales person was very nice and seemed to want to please his customers. I was able to contact him in my hours of despair. I asked him to consider in the contract to open the pool since they would be tearing out the liner. The two men that opened the pool caused nothing but havoc. The left my yard filled with garbage. and pool supplies . When I called to complain Majestic said thats what they do. They never clean the pipes ans things involved, I don't have all the technical lingo. It later on caused more problem and we had to get a new heater. They never backwashed air was not getting trough and another plumber had to be called. I do have picturesnof this mess. The men that installed the liner were very good and did a good job. The end result was that they treated us with disrespect and I would not recommend them to anyone. They wanted us to accept work that was poorly done and the owners would not call us back during this ordeal. Thank you for this opportunity to express myself and still hope for better times. I just feel if you can't be curtious when your spending $5000.00

I was waited on right away and they had the knowledge necessary to help me.

Very upfront and offered a great package, the pool guys were great. I also though tthe concrete guys were amazing, our concrete is beautiful. Keep everything near and cleaned up their mess.