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UNDERWAY LAWN CARE

Lawn and Yard Work, Snow Removal, Landscaping

About us

Lawn Maintenance.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

LAWN MOWING, PRUNING, TRIMMING, HEDGE TRIMMING, STORM CLEAN UP, SPRING / FALL CLEAN UP, ROTO-TILLING, ON-SITE WOOD SPLITTING & SNOW PLOWING.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.620 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
5%
3
10%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 1-20 of 20 reviews

Nancy T.
05/2016
3.0
lawn service
  + -1 more
unknown
Description of Work: Rob is very punctual and reliable but a little overpriced. The quality was average. He has in previous years cut the grass more often then needed well into the Fall season on a weekly basis when there wasn't much grass growing. I have used him for 3 years. I tried to have the service changed recently and he was not opened to discussing changes so I have now found someone else to do my lawn for a much better price.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$40

Response from UNDERWAY LAWN CARE
This couple have been my customers since August 2012. I see [Removed Member Name] in person at least monthly on his way to work, if there was any issue when to end mowing service he could have discussed it with me or simply called, I do not know where that came from. I have completed both spring and fall clean-ups of the property, annually trimmed the hedges around the house and feed the lawn 4 times per season. The lawn is irrigated (and fed). [Removed Member Name] left me a phone message on April 17, 2016 saying "money is tight please change the mowing schedule from weekly to every other week and cut the lawn lower". Please see the letter I sent him in response to his message: [Removed Member Name] [Removed Member Information] April 18, 2016 Hi [Removed Member Name] and [Removed Member Name], After receiving your voice message it would be best if you secured the services of another lawn care company. Your investment in your lawn with timely feedings has resulted in a healthy, nice looking lawn. A change in cutting intervals, I feel, will generate way too many clippings for the lawn to breakdown and would be difficult to mow. Changing cutting height does not affect the amount of clippings, rather the time between cutting does. There are many fine lawn care groups in the area that can help support your lawn maintenance needs. I appreciate your business in the past and hope you have an enjoyable summer. Thank you, Rob

Susan P.
02/2016
5.0
lawn service
  + -1 more
Underway is outstanding--Rob has been taking care of my end-of-winter yard cleanup and all lawn mowing for several years now--excellent quality; reliable service; responsive; and overall a great job. I plan to continue to use his services!
Description of Work: lawn mowing; winter debris removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Lois W.
04/2015
4.0
snow removal
  + -1 more
I'm still using Underway. He''[ be starting again this Spring. He does lawn work. He snow plows in the Winter and does mowing in the Summer. He comes as many as necessary for each storm. I like that he's just a nice guy and the fact that he's local. He lives very nearby. He gives you a cellphone number so you can call him between calls. The work turned out fine.
Description of Work: He did snow plowing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Audrey R.
05/2014
3.0
lawn service
  + -1 more
Mr. Underway arrived with his helper around 8 a.m. on a windy morning. He had not called earlier to tell me of his arrival. He and his helper both raked and used a leaf blower to clear the leaves and such. I did go out one time and he commented that it was a hard day to do this type of work. I did not suggest he come back as I was hopeful the wind would die down as the morning progressed. He and his helper completed the clean up and left. The wind continued, and in the early afternoon I went outside and could see that some of the leaves and debris he had removed from the lawn into a big pile had blown partially back onto the grass. At that point I realized that his decision to come to do the clean up on that day was a poor choice. As I was busy with family circumstances I did not take the time to call and discuss it with him. Several days later I re-raked portions of the lawn.
Description of Work: Mr. Underway and his helper provided a spring clean up for my back and front lawns.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$50

Response from UNDERWAY LAWN CARE
I did not call Mrs. [Removed Member Name] as I had stopped by the afternoon before to see if it was dry enough to complete the work, I spoke to her in person and let her know we would be over the next morning at 8:00 AM. The house was on the market and she was in a rush to have the clean up completed, which we did. Also at Mrs. [Removed Member Name] requested we trim 3 large hedges in the back yard which I did not charge her for.

Stewart S.
04/2014
1.0
lawn service
  + -1 more
I located Underway last year thru Angie's List and my mother contacted him in April 2013. Rob Way came to my mother's home in April 2013, and gave an estimate of $20 per visit for lawn care. She "hired him on the spot." During the summer the lawns were mowed, but by July she'd still had no bill and her phone calls to Mr. Way were not being returned. Later we found out that her next-door neighbor had been doing the mowing. This year, 2014, she placed several calls to Mr. Way's answering machine again, to arrange a spring yard clean-up, but again has received no response as of 4-5-14.
Description of Work: Apparently none.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from UNDERWAY LAWN CARE
I did meet with the customers mother in April 2013. She had an agreement with another lawn service which she said she was going to cancel. When I returned the next week to start mowing the other company was mowing her lawn, I call the owner of (Albany Nursery) and he confirmed he had a signed agreement with this customer. I did receive several phone calls from this customer the next year asking for service but again the owner of Albany Nursery confirmed they have this account. I do not interfere with other lawn care companies and the owner thanked me twice for calling.

Deirdre H.
11/2013
1.0
lawn service
  + -1 more
I went terrible!
Description of Work: On or around the 2nd week of November I contacted Mr. Way and asked for an estimate to remove leaves on my front property. He called back and provided me with one. We agreed he would perform leaf removal as close to Thanksgiving as possible because a neighbors tree had not shed its leaves just yet. I called back during the week of November 18th to see when I was scheduled, he said he had me down for November 26 depending on the weather. I said I was flexible and understood the weather concerns. I also asked if he would come by to give me an estimate to include my back years as well (so he would be making more money). He never came back to provide a second estimate. I called Monday the 25 to see if we were on for Tuesday. I don't know exactly what Mr. Way's problem was, but he was extremely rude and agitated saying I had spoken to his wife to ask for another estimate. Not true, I only have 1 number for him, and I have never spoken to his wife. When I tried to explain he hung up on me. I called back and left a nice message saying I did not understand what or why he was so rude and to call back to work it out. Obviously, never called back. Too bad there is such a lack of professionalism and curtesy with this business. Obviously those who gave him a better review must have caught him on a good day, I did not.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$222

Audrey R.
10/2013
5.0
lawn service
  + -1 more
He is punctual, thorough, and always follows through. Friendly, approachable, and I have no complaints.
Description of Work: They raked the leaves in my yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Lois W.
08/2013
5.0
lawn service
  + -1 more
No complaints. Rob is on time, professional and easy to talk to. The yard looks fine.
Description of Work: Mowed lawn and trimmed

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Lois W.
04/2013
5.0
lawn service
  + -1 more
The first experience went well. I will have more work done in the future.
Description of Work: My request for an estimate was answered immediately and I was given an appointment to meet and to walk my lawn as I described my needs. The owner was there at the time agreed upon and was very courteous as he looked over my yard and listened attentively to my needs. I felt I was placing my lawn in good hands. The first task performed was a Spring clean up under a long privet hedge. Three men did the work and left the area neat. Leaves were piled up at streetside for town removal.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

ROSANNE B.
08/2012
5.0
snow removal
  + -1 more
They are very reliable.
Description of Work: I have been using Underway Lawn Care for snow removal, and I have been using them for two years now.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail L.
05/2012
5.0
lawn service
  + -1 more
We had been using another service, which did a nice job but cost too much. We called Underway for an estimate. He came promptly and gave us an estimate that was less than half what we had been paying before. We decided to take a chance, and have been pleasantly surprised. They work quickly and efficiently, come when it is necessary and don't come when the lawn does not need cutting. Even though we have a lot of obstructions in our yard - a fenced garden, some raised beds, etc - they use the weed whacker to cut cleanly around them. We don't have them do anything fancy, no landscaping, weeding or cleanup, just mowing, and they do a fine job. We are very pleased and intend to keep using the service.
Description of Work: Mows our large lawn weekly. Price above represents charge per cutting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Alicia J.
05/2012
5.0
lawn service
  + -1 more
Excellent in every way. Very prompt, did everything as promised and more. Absolutely perfect and I would highly recommend this service!
Description of Work: Spring clean-up, hedge trimming and mulching flower beds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Janell T.
03/2012
5.0
lawn service
  + -1 more
If the lawn doesn't need to be mowed they wont do it. They are always reliable and if I need some extra things done, they will come in a couple of days.
Description of Work: It was the spring clean up, so they got rid of the limbs and leaves that were left over, mowed, and trimmed bushes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer G.
12/2011
5.0
lawn service
  + -1 more
They did a great job and were extremely efficient.
Description of Work: Mow and trim front and back yards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

SANDRA B.
08/2011
5.0
lawn service
  + -1 more
I hired him from Angie’s list. He did a really good job. He was excellent. He gave me a good estimate. I would use them in the future.
Description of Work: I used Underway Lawn Care two weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Derek S.
08/2011
5.0
lawn service
  + -1 more
Wonderful company and I reccomned them to anyone who needs help from mowing to triming hedges, and all types of yard work. Extremely responsive, great prices from inital visit to charge for each additional visit. Easy to work with, they do a great job and clean up so all you see is your yard looking fantastic.
Description of Work: Mowed front and back yard trimmed hedges trimmed// cleaned up perienials

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Karen P.
07/2011
5.0
lawn service
  + -1 more
Very satisfied with Underway. We moved into a house that hadn't had the lawn mowed in months. He was very professional and straight forward. They came out for services a few days after our estimate and have been coming the same day every other week. We never have to call to see when they'll be coming. Very happy with the services and have recommended them to a few friends.
Description of Work: We have our lawn mowed every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Louis J.
12/2009
5.0
lawn service
  + -1 more
Fantastic experience to interact with this company. Very responsive with his communication. Was able to accomodate me for my urgent situation, and I appreciated that. Honored his timelines to me.
Description of Work: Cut the lawn, removed some debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Joseph K.
09/2009
5.0
lawn service
  + -1 more
Rob called me the night before to let me know what time he would be arriving. We were at work while the work was being done, but the landscaping looked 100% better. All debris was cleaned up and removed.
Description of Work: He trimmed bushes and trees around my property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rachel B.
11/2008
5.0
lawn service, snow removal
  + 0 more
They are excellent. Always shows up on time, is meticulous about the lawn and trim, and did a great job with my fall clean-up. My yard was pretty much a jungle, but they got it under control and also took out a large dying tree.
Description of Work: I've been using Underway to mow and trim my lawn. They are so good that I hired them to do a fall clean-up as well, and also contracted with them for snow plowing this winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    440 Kenwood Ave., Delmar, NY 12054

    underwaylawncare.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn and Yard Work,
    Snow Removal,
    Landscaping

    FAQ

    UNDERWAY LAWN CARE is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    UNDERWAY LAWN CARE accepts the following forms of payment: Check
    Yes, UNDERWAY LAWN CARE offers free project estimates.
    No, UNDERWAY LAWN CARE does not offer eco-friendly accreditations.
    No, UNDERWAY LAWN CARE does not offer a senior discount.
    Yes, UNDERWAY LAWN CARE offers emergency services.
    No, UNDERWAY LAWN CARE does not offer warranties.
    UNDERWAY LAWN CARE offers the following services: LAWN MOWING, PRUNING, TRIMMING, HEDGE TRIMMING, STORM CLEAN UP, SPRING / FALL CLEAN UP, ROTO-TILLING, ON-SITE WOOD SPLITTING & SNOW PLOWING.

    Contact information

    440 Kenwood Ave., Delmar, NY 12054

    underwaylawncare.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed