Response from UNDERWAY LAWN CARE
This couple have been my customers since August 2012. I see [Removed Member Name] in person at least monthly on his way to work, if there was any issue when to end mowing service he could have discussed it with me or simply called, I do not know where that came from. I have completed both spring and fall clean-ups of the property, annually trimmed the hedges around the house and feed the lawn 4 times per season. The lawn is irrigated (and fed). [Removed Member Name] left me a phone message on April 17, 2016 saying "money is tight please change the mowing schedule from weekly to every other week and cut the lawn lower". Please see the letter I sent him in response to his message: [Removed Member Name] [Removed Member Information] April 18, 2016 Hi [Removed Member Name] and [Removed Member Name], After receiving your voice message it would be best if you secured the services of another lawn care company. Your investment in your lawn with timely feedings has resulted in a healthy, nice looking lawn. A change in cutting intervals, I feel, will generate way too many clippings for the lawn to breakdown and would be difficult to mow. Changing cutting height does not affect the amount of clippings, rather the time between cutting does. There are many fine lawn care groups in the area that can help support your lawn maintenance needs. I appreciate your business in the past and hope you have an enjoyable summer. Thank you, Rob