About us
Business highlights
62 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
3.715 Reviews
Showing 1-15 of 15 reviews
Gaganinder S.
09/2017
lawn treatment
+ -1 moreDealing with this company was one of the absolute horrible experience I ever lived through. I recently reported to them about two weeks ago that two of my sprinkler heads are not popping out and requested a technician to come diagnose. I requested if someone could come over the same week preferrably as I would like somebody to be home for them. The owner calls me after a week really early in the morning and said he is coming over. I cancelled his visit stating I had already fixed those sprinklers myself while waiting to hear from them and that it is last minute he is informing me anways (not ok with me at all!). A couple of days later one of his customer rep (a women named Jerry Calls) calls and state we are coming over next Monday (over 2 weeks after the problem reported). I was really lost at this point and so I asked what's the purpose of their visit! In her response, this women just starts speaking rude and starts screaming at me instead of holding a proper conversation. Awestruck as I was to her language and behavior, I informed her that I have already cancelled the appointment with her boss earlier this week. Additonally, when I confront her "if this is how she speaks with their customers." She immediately turn defensive and "stated nobody tell her anything." My call ended without any further dialogue with her but, this women absoultely showed no remorse for her behavior. My personal experience with this company has been so poor thus far because of their lack of commitment to make proper appointments, lack of repsonse to customer calls, cancelling appointments without informing the customer and uncouth and disgusting behavior of their customer service rep. This recent experience was the last straw for me and I will not absolutely deal with them again even if they offer me a free service!
Description of Work: Had Tender Lawn Care open my sprinkers in spring, shut sprinklers in fall, fixed broken sprinkler heads and perform backflow prevention test
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William D.
09/2015
landscaping
+ -1 moreHe claimed that his name was Michael and that he was the owner The problem was that he was supposed to show up between 3-5 but never showed and never called. Not even afterwards. I left a message at his office and he didn't respond. If a contractor can't meet that minimum requirement how could a customer hire him. He is untrustworthy
Description of Work: He never showed up for the appointment.
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Ed G.
05/2015
lawn treatment
+ -1 moreIf I could get anyone to call me back in a timely manner, they would not lose me as a client. 4 voicemails and counting. We have now moved on.
Description of Work: open close sprinkler and added new zone
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$2,000
Thomas K.
05/2013
lawn treatment
+ -1 moreWith the 1st scheduled appointment, I was advised that the appointment would be approximately 09:00 -09:30 AM. At approximately 11:30, I called the office and was advised by Anette that she forgot to scheduled the appointment. I gave up an Overtime Oppurntunity to stay home for that appointment. My wife had to change her schedule so she could be home later day. A representative did come over and inform my wife that the Timer needed to be replaced on our sprinkler system. I contact the Office and made an appointment with Anette for Friday-May 31, 2013, almost a week later, for 08:30 AM. Again it was my day off and I forfeited an oppurntunity to work Overtime so I could be home for the appointment. I received a phone call from Anette that morning advising me that the Tech had car trouble (FLAT TIRE) and would be a little delayed. I thanked her and changed my plans to stay home till he got there. After spending the entire morning waiting for the TECH, I contacted the office at 12:30PM and was told that Anette would call me back. I was thinking to myself, there is no way she could have burned me a second time. Anette called my back and advised me that the TECH who is the "NASSAU GUY" didn't come to work due to his FLAT TIRE CRISIS and she would try to have someone there by 04:30PM. 8 hours after the original appointment. I could have worked 8 hours Overtime and been home by 04:30PM, I could have seen my mother in the Hospital or actually get something accomplished at home without looking out my front window ever 5 minutes for DUANE the SPRINKLER TECH. I guess I should be happy that Anette called me at all. I informed Anette that my Son had a LAX Game at 04:30PM and would it be possible to get someone to my house by 03:30PM and I was told "NO". On both occassion I had to contact the office. My time was wasted and I truely feel that TENDER LAWN CARE did nothing to try to correct the problem. They lost my business.
Description of Work: Needed Sprinkler system fixed. Tender Lawn Care failed to show up for 2 scheduled appointments. $600.00 Lost OVERTIME.
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Robert S.
07/2011
irrigation systems
+ -1 moreI have described above why I would not use their service.
Description of Work: Tender Lawn Care & Sprinkler, Inc. of Deer Park, NY, installed an underground sprinkler system (“lawn irrigation”) at my home. According to the owner of TenderLawn, Mike Prenderville, the timer/controller – which runs the system, is new enough to be under warranty. Also, in the past, I have paid them to open and close the system in the spring and fall. Unfortunately, the timer/controller does not work properly -- and they seem unable or unwilling to fix it. The problem: instead of one zone running at a time as per normal, several zones randomly go off at the same time. This produces flooding or large pools of water in certain areas of my lawn and garden (so much so that my neighbors complained). Also, the timer/controller has four (4) separate programs; each program should allow one to set the amount of time each zone is watered. However, when I set my timer/controller to Program A, for example, often Program D goes off; or worse Program A and D run simultaneously – causing flooding. In addition, the water going through the pipes creates a very loud noise when the Programs A and D run concurrently as described above; since TenderLawn set the timer/controller programs to begin at 4:00 am, it wakes me up each time the program starts. Moreover, I need to be home when the program ends to turn off the timer/controller. Otherwise the program starts to repeat the cycle of all the zones (instead of turning off automatically as it should); again, this causes more flooding on my lawn and my neighbor’s lawn. Because of the problems indicated above, I cannot rely on the system to work if I were to go away for a weekend, never mind a vacation. The worst part is that I have called the company several times to fix the problem, and they have been unresponsive. They finally set an appointment – after a long wait (with all the negative consequences to my lawn and plants) with the other owner, “Ed,” who is supposed to be the top technician on timer/controllers. They gave me a five-hour “window” to wait for Ed. He never showed up, and he never called to tell me he could not make the appointment. I called the office that day, and the secretary told me he would come the following day. Again, he never showed up or called. After several calls asking for help, they sent a lower level employee who told me when he got here that he did not have the equipment or knowledge to fix the problem; so he left without getting out of his truck. I called the secretary and she told me that Mike, the owner who initially set my timer/controller, would call me back in five days! (this after being “stood up” for three appointments in a row with no explanation). I called the secretary and asked her to have Mike or Ed, the owners, to call me. I still have not heard from them, even though I have followed up a number of times over a period of several weeks. The secretary told me she leaves messages on Mike the owner’s desk. It seems she has no direct line of communication – like a telephone number, to her boss. I would be happy to remove or amend this negative review if they showed up for their appointments and fixed the problem. It would also be helpful if they gave me some explanation as to why they have not responded to phone calls or kept their appointments over an eight-week period.
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$500
Response from TENDER LAWN CARE & SPRINKLERS INC
MARIA F.
06/2007
lawn treatment
+ -1 moreTender Lawn Care is a family owned business which is important to me because it's small and gives us personalized care. They are very responsive and come immediately when we call. We have asked them for advice many times and they are always knowledgeable in their answers. The quality of work is exceptional.
Description of Work: We had Tender Lawn Care Service spray chemicals on our yard for weeds. Our property is two acres. We call them when we need them.
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Yes, I recommend this pro
$145
DEBORAH A.
05/2007
irrigation systems
+ -1 moreI find that Tender Lawn is always friendly and courteous. They are very good about making sure I get reminder mail for the service I use from them and they always follow through with what the policies state.
Description of Work: A few years back I had Tender Lawn install four sprinklers within my yard area. Every since then, I still use the service of this company to come in the winter to close the sprinkler system and in the summer they come out to re-open the system. The way the company determines if I want to continue using the service is that I simply by fill out the necessary forms that are sent to me by mail to inform Tender Lawn whether or not I want to continue service.
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Yes, I recommend this pro
$150
03/2006
lawn treatment
+ -1 moreI HAVE BEEN USING THIS COMPANY FOR FIFTEEN YEARS AND THE WORKERS DO A GOOD JOB. THEY HAVE TREATED BOTH OF MY HOUSES. THEY ALWAYS CALL IN ADVANCE FOR THE APPOINTMENTS. THEY KEEP THE LAWN LOOKING GOOD.
Description of Work: THE WORKERS FERTILIZE AND TREAT THE ENTIRE LAWN.
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Yes, I recommend this pro
$60
DON S.
03/2006
lawn treatment
+ -1 moreWE NEVER EVEN SEE THEM. THEY USUALLY COME WHILE WERE SLEEPING OR WHEN WERE GONE AND THEY JUST LEAVE A NOTE SAYING WHEN THE NEXT VISIT IS. I CAN SEE A BIG IMPROVEMENT IN OUR LAWN SINCE WE STARTED USING THEM.
Description of Work: THEY DO FERTILIZING, GRUB CONTROL AND SPOT SEEDING. WHATEVER IS NEEDED THEY TRY AND TAKE CARE OF.
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Yes, I recommend this pro
$85
MICHELLE S.
03/2006
lawn treatment
+ -1 moreTENDER LAWN CARE IS A VERY GOOD COMPANY. TENDER LAWN CARE IS VERY DEPENDABLE. I WOULD USE THE COMPANY AGAIN. THEY DO GOOD WORK. I AM VERY PLEASED WITH THEM.
Description of Work: FERTILIZING THE LAWN
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Yes, I recommend this pro
$35
02/2006
lawn service
+ -1 moreTHIS COMPANY DOES AN ALRIGHT JOB. THERE ARE NOT FRILLS. THEY COME AND DO THEIR JOB AND LEAVE. THE PROBLEM I HAVE IS IT TAKES THEM A WHILE TO GET BACK WITH YOU.
Description of Work: CUT THE LAWN
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$35
02/2006
pest control, lawn treatment
+ 0 moreTHEY ARE VERY GOOD AND PUNCTUAL! THEY DO WHAT THEY ARE SUPPOSED TO. THE RATES ARE REASONABLE AND CHARGE NICELY. MY LAWN IS FED AND CHECKED FOR ANY DISEASES.
Description of Work: FERTILIZING THE LAWN AND PEST CONTROL FOR THE ANTS.
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Yes, I recommend this pro
$60
02/2006
lawn treatment
+ -1 moreI WOULD RECOMMEND THIS COMPANY TO OTHERS AND HAVE. THEY ARE A DEPENDABLE AND HARD WORKING BUSINESS. MY LAWN LOOKS ABSOLUTELY WONDERFUL SINCE THEY BEGAN WORKING ON IT.
Description of Work: WHEN THEY COME OUT I HAVE THEM FERTILIZE THE FRONT AND BACK LAWN. THEY ALSO FERTILIZE AND MAINTAIN THE CORE AREA AS WELL.
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Yes, I recommend this pro
$50
ANN G.
02/2006
lawn treatment
+ -1 moreI COULD NOT RECOMMEND THIS COMPANY TO ANYONE, AS I HAD WEEDS IN MY YARD. THE MAN GAVE SOME FLIM FLAM REASON AS TO WHY I DID HAVE WEEDS, AND AS TO WHY MY LAWN WAS NOT GREEN.
Description of Work: TENDER LAWN CARE USE TO SPRAY MY LAWN FOR FERTILIZER, WEED CONTROL AND INSECTS.
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$55
09/2005
lawn service
+ -1 moreTHEY OFFER PROMPT SERVICE. THEY ALWAYS KEEP TO THE SCHEDULE. THEY ALSO ALWAYS MAKE CONTACT WITH US BEFORE THE APPLICATION DATES.
Description of Work: THEY PROVIDE MAINTENANCE TO OUR LAWN. THEY GIVE OUR LAWN SIX APPLICATIONS FROM MARCH THROUGH OCTOBER.
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Yes, I recommend this pro
$339.3
Contact information
PO BOX 142, Deer Park, NY 11729
Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Fertilization & Treatment,
Lawn Irrigation,
Lawn and Yard Work,
Landscaping,
Pest Control
FAQ
TENDER LAWN CARE & SPRINKLERS INC is currently rated 3.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
TENDER LAWN CARE & SPRINKLERS INC accepts the following forms of payment: Check
Yes, TENDER LAWN CARE & SPRINKLERS INC offers free project estimates.
No, TENDER LAWN CARE & SPRINKLERS INC does not offer eco-friendly accreditations.
No, TENDER LAWN CARE & SPRINKLERS INC does not offer a senior discount.
Yes, TENDER LAWN CARE & SPRINKLERS INC offers emergency services.
Yes, TENDER LAWN CARE & SPRINKLERS INC offers warranties.
TENDER LAWN CARE & SPRINKLERS INC offers the following services: LANDSCAPING, LAWN SERVICE, FERTILIZATION, SEEDING, SPRINKLER SYSTEM DESIGN & INSTALLATION. LANDSCAPE DESIGN & INSTALLATION.
Contact information
PO BOX 142, Deer Park, NY 11729
Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PM