Harrington Builders

I called to inquire about this minor repair. I didn't need an estimate, just wanted him to do it. When I gave him my address, he asked if he had been there before. I told him he had given me a major roof project estimate a year or more ago. Since he was the high bidder, I immediately excluded him, but kept his business magnet on my refrigerator solely because he seemed to be a pleasant person. I told him not only was he not the lowest bid, but that I found out shortly afterwards that my niece's husband had done roofing in the past, and was out of work. That guy gave me a great price and did the work. I also told Matt I had kept his number and just wanted him to do the work. Matt's reply was that his policy is that if he ever gives someone a bid, and does not get the job, he will never bid on any project at that person's residence again. Whether that's a way to do business or not is not my issue. But he added, "But in this case I will make an exception." This was approximately 11:30 a.m. He said he would be over between 2 and 2:30. By 3 he had not shown. I called him again to ask if he had forgotten. He did not answer and I left a voice mail, asking him to let me know what was going on. After a while it dawned on me what he was doing. My assumption was that he was "getting back at me" for not giving him previous work. After 3:30 I once again had to call. Again he wouldn't answer and I left another message, asking him to call. He has never called back. This was an atrocious experience. His mean-spirited, vindictive and unprofessional behavior was a shock, especially to one who previously taught customer service at a local university. I will never call him again, nor recommend him to anyone. Matt also operates under the name Southern Tier Roofing.