JMS Plumbing & Heating

We made an appointment on one Saturday. A half hour before our appointment time around 9:30, they left a voicemail saying that they had to push back out appointment to the afternoon around 2. We called them back to confirm but nobody picked up so we also left them a voicemail. 2pm came, nobody showed up. We called them to see if there are still behind but again nobody responded. We kept calling them and even tried different phone number, but we still didn't get many update. We waited for a while hoping that they will show up. NOPE. Nobody showed up or called us. It's very unprofessional that they confirm the appointment once, then move it and end up no showing up or call us. We waisted the enter Saturday.

Great job!

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My mom called JMS Plumbing and heating for a second opinion on her furnace that had been taken out of service and tagged by another company. The other company had turned off the gas, cut the thermostat cable and tagged the furnace. The other company told my mom that the furnace had a cracked heat exchanger and bad burners. Jim Romer from JMS Plumbing and Heating went to my mom's house on a Saturday to check out the furnace. My mom asked me to be there and meet with him because she doesn't know anything about furnaces. At first glance of the furnace Jim was betting that it could be fixed and didn't have a cracked heat exchanger. He explained to me that some companies will tell people they have a cracked heat exchanger and scare them about carbon monoxide poisoning just to sell new furnaces. Jim said that CO poisoning is a real danger if there is in fact a cracked heat exchanger, but that he doubted this furnace had one. Jim turned the gas back on and lit up the furnace. He noticed that only one out of three burners was lighting. He said that sometimes the burners get clogged up or corroded and that they need a good cleaning with a wire brush. He cleaned the burners and cleaned the orifices and reinstalled the burners. The furnace worked fine after that. He tested the furnace with a CO meter and found no issues. He said that the heat exchanger wasn't cracked at all. Jim charged my mom a very reasonable amount for the service. In fact, he probably could have charged a lot more considering he came out on a Saturday! Jim seems to be a man with integrity and I wouldn't hesitate to call JMS Plumbing and Heating in the future with any plumbing or heating needs.

Scheduled an appointment and no show and no call. Missed work and lost money.

They missed their appointment with us and they are local. The estimate would not have taken more than ten minutes. After they missed the committment, I had called them two times and never received a return phone call.

It took them a couple of days to get back to me as they were busy but they were excellent in their knowledge.

They are my plumbers and I will continue to use them again in the future.

They are good and reasonable. They always come out or let me know approximately when they would come out. I trust them.