Corning Appliance Corp

We had a couple issues with the system so not fault of their's and they were out by 10 o'clock. On price, They might have been a little better priced than the other ones we looked at.

Shame on them! It was my duty as POA for an elderly customer of theirs to have a water softener system removed since the customer was going to be moving. The customer had paid a monthly rental for years which entitled them to free service on the system. The customer didn't use this option as they actually forgot the unit was downstairs. When I had it removed, they also removed more than 20 bags of perfectly dry salt which they will most likely resell. They did NOT properly seal off the water pipes and I had to put a bucket under them. I called to have this rectified. They told me the pipes were the homeowners responsibility and I stated that was nonsense since they had been specifically connected to their unit and the dual connection was their proprietary property which they admitted to. The manager, Pete, instructed the scheduler Craig that I would have to pay $89 service call plus whatever labor or parts to rectify their sloppily half done job. How dare them! I called Mike Palmer and paid his guy a lot more to have it done only to have Corning call me three hours later and say they realized they should do it. Too little too late. What type of customer service system are they embracing?

It went great; they came in and actually ended up fixing a lot if small issues. Everything is repaired now and works great!

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We had CAC install a water softener at our home. We informed them that we had a low flow well and water management was important. We use 2 165 gallon storage tanks for water storage which has been enough for the previous 6 months. When the softener was installed we had resin in our water line within days. They came out and replaced 2 filters inside the unit. This equipment failure completely filled our washing machine and kitchen sink lines that we had to flush. We ran out of water within a month. The softener was sticking during the brine rinse cycle. I called their on call service and was told to place the unit into bypass and service world call me to set up a service time during normal business hours. They showed up 2 days later with no call. They rebuilt the head and reinstalled it. We ran out of water again within a week. Same issue sticking during brine rinse. Placed unit into bypass. Called them next business day, they showed up 2 days later checked the unit (again without calling). Seemed to be fine after they manually advanced it. I questioned them about the amount of water used during a regeneration and amount of time to regenerate etc 3 times more same issue same results. Then they replaced the entire head and said that should take care of the issues. I noticed that my boost pump was cycling and went to check the unit and found out that the unit was stuck AGAIN I called them and told them that we had not ran out of water yet but was draining the tanks and would leave it in service till they get there. They were able to get here in time to witness the issue. They called the manufacturer and spoke with them again and told it was a issue in stage 4 of the new head. They pulled the entire unit this time and took it to the shop to test. I called the next week and left a message on the voice mail. 7 calls later I said enough and drove to the office 35 miles away. I was told the manager was at lunch and was welcome to wait for him(about 15 minutes). 25 minutes later one of the office personal informed me that the manager was busy but aware of the situation. They informed me that they had canceled the rental agreement the day they pulled the unit and would be letting me out of contract. I asked for a refund for the months that the unit was not working and restore the plumbing to original condition (they had 6 push lock connectors) was denied. 7 service calls and 11 ignored phone calls later I purchased a new unit at a big box store and installed it myself and it is working fine.

Recently I noticed a strong gas smell comming from the meter area. I call the gas company and they sent a inspector to the house and found that when the new gas line was installed the union was left HAND TIGHT. This is just one more thing that shows the lack of professionalism, skill and concern for saftey that this company shows toward it's customers.

I was surprised that no one came out to talk to me - to even offer me some sort of deal. I would have purchased another hot water heater from them if they would have given me a discount or free installation - just to make up for the fact that my hot water heater lasted only 2 months past the warranty. It's just bad customer service.

Where do I start with them, it took over a week longer than expected to get the a/c condenser in which was still damaged and had to be returned. Their pamplet says they use only factory-trained installers and service technicians. When they came out there was 1 experienced installer and 1 employee that was with them for less than 3 months. When they arrived they were friendly and courteous however the quality of their work was extremely lacking. They moved my water heater to make the install easier. This was fine until they ran the water line through a fluorescent light fixture so it could not even have a bulb installed. The water lines were not properly secured, rubbing against each other, the light fixture and the HVAC ductwork. The ductwork was installed so poorly that they had to return 4 times to fix air leaks. They did not properly install clips to hold it together and it was not sealed properly to prevent basement odor from entering the house. I seriously wonder if they even have a level in there truck. Not one section of duct work is level. There were so many code violations that needed correction it was sad. A brief list of code violations and poor quality work. 1. Electrical junction box wasn't accessible. 2. Gas line was rubbing agains the metal cabinet and did not have driplines. 3. Waterline ran through and against a light fixture, not properly secured and rubbing on ductwork. 4. Duct work had 4 junctions that were not taped or sealed, 2 corners had large gaps allowing basement odors into the house. The normal person that in not familiar with electrical and mechanical code should beware of using them. They did correct all of the things I caught when I pointed them out, however the things I pointed out should have NEVER happened. I seriously wonder how many more things that I didn't find. In hindsight I should have asked them to leave after the water heater incident.

We had rented a water softener from CAC for our former house. When we moved, the new owners were told that the softener was a rental and needed to be put in their names. We moved to a new house and rented a softener there. The bills that we received from CAC were never itemized to show that we were paying for 2 softeners, since the owners of the old house never put the softener in their names. This went on for 9 years! When I discovered this "mistake" CAC felt that it was MY problem (even though it was really THEIR softener) and I should hire a lawyer. The manager of CAC and the head of billing would not even speak to us or return our calls. This has been a nightmare! STAY AWAY FROM CAC!

We have been leasing a dryer from Corning Appliance Corporation (CAC hereafter) since 1997. In all that time not one single late payment. We called on the week of 6/17/13 to report a malfunctioning leased dryer. dispatched a service tech to look at the dryer and determined that it needed to be replaced. CAC called to say a delivery of the replacement unit would be made on 6/24/13. Our family made arrangements to have someone at the house for the entire day. CAC did not show up or call to say that they would be unable to make the delivery as scheduled. Replacement dryer arrived the following day. Noticed upon inspection of dryer that unit was "filthy." The dials were dirty and there was lint in the unit left over from the previous end user. The unit was obviously a used unit. We were not made aware of the fact that the replacement for our original dryer would be another used unit? We also noticed 2 large scratches on the floor in front of where the dryer sits that were either made when the old unit was removed or the new unit was installed. The paperwork for the installation did not make note of the damage nor was any attempt made to mention it to us as the homeowners. We put the first load into the dryer and turned it on only to find the unit wobbling around and banging into the washing machine. The room was also hot and humid. Checked the connection on the rear of the unit and the dryer vent pipe was loose. In their defense, the vent tube may have been jarred loose as a result of the unit being left out of balance. Still, we could not help wondering if actually checking to see if the unit was balanced should have been part of the installation process? Seems logical. We called to explain our concerns and asked the receptionist to have the installation supervisor contact us. Several days go by and no response. We thought that a little odd so we call back and are given a customer service managers name, a Mr. Pete Peterson and leave him 2 additional voice mail messages regarding the situation. Should it be our job to track the man down responsible for fixing the problem? Mr. Pete Peterson made one attempt to contact us leaving a voice message. We returned the call and then waited an additional 3 days for a response. Have to admit was not really all that surprised when he did not return the phone call. We came to the conclusion that If he were truly concerned or diligent about his job he would have tried to contact us when the problem was first reported. Finally, on the morning of July 8th I called to speak to the General Manager. He was accommodating and attempted to make amends for the list of failures but, in all honesty the damage is already done. I had already cleaned, balanced and re installed the vent tube and we are in the process of repairing the floor. Shoddy workmanship and lack of concern for addressing a problem appear to be the standard at CAC. The quality of the workmanship was poor to begin with but reached unacceptable levels when we confronted CAC with the problem the customer service manager chose to ignore the situation. We would not recommend your company to anyone for anything.

I have worked with CAC before. They installed a central A/C system in my upstairs about six years ago, and I had been impressed with their work, so they were my first choice to install a ductless split for my lower level. The quote was generated by the salesman at my home after he took measurements and determined the appropriate load rating for the unit (a Mitsubishi Mr. Slim). I also got a second quote from another local provider. That provider did not give me a written quote, but their price for the same type of unit was slightly lower than CAC's, and they were recommending a slightly larger unit. I felt the smaller unit was the right size, so I asked CAC if they could lower their price to be more competitive with my 2nd quote, and my salesman was very accommodating. Within 3 weeks of signing the contract with CAC, I received a call on a Friday to schedule the installation for the following Monday. I would have preferred more time to prepare, but it was not a problem. The contractors came around 10 AM. There were two installers, one of whom had more experience than the other with installing these units. They were very professional - they laid drop cloths on my floors from the front door to the work site, and they erected their own canopy in the backyard, since rain was expected. By 1 PM, both the indoor and outdoor units were installed. The whole job was finished at about 2:30. The unit looks and performs great so far. The installation was very professional. For the outdoor condenser, the contractor leveled the site with gravel, put concrete blocks on top of that, then put a concrete pad for the condenser. He leveled everything and bolted the unit down. They installed an electrical disconnect right by the condenser, and all of the wiring/tubing was covered with line-hide, which is very unobtrusive. I would recommend CAC to anyone installing HVAC in their home!

The guy came in and made recommendations. Fortunately, we did not have to any work done. He was kind of shy away from fixing and confirming if he could fix our gas fire place. He said that he could not fix it without any information. I appreciate what he said that we could blow ourselves up. I was pleased with the work that he did for us. He was knowledgeable. He was helpful. He had concerns for our safety and I always appreciate somebody on that regard. He was excellent.

We were pleased how accommodating and helpful they were - respectful of our home (took shoes off to enter) and were easy-going - not high pressure.

They were friendly and courteous. I was pleased with the final product.

DO NOT BUY FROM THIS MAN!!! I purchased a tankless hot water heater from Corning Appliance Company. LOVED my sales man Dominick and the crew that installed it did an awesome job!!! The staff is great the owner on the other hand is a monster!! I set up a rent to own with them and thought everything would be great. I was told I could pay it off as soon as I wanted to but I had up to 5 years. I was also told that there was no interest and that was awesome. The bill came in and I could hardly understand it because it was all over the place and had no organization. I called JUST to figure out what the starting price was because I didn’t have my paperwork on me and I was putting it into my excel spread sheet. Well that opened a whole can of worms. Come to find out that close to $800 dollars of interest was being put on my account and I was paying most off that off before I even started paying for the unit itself. The owner told me he was being nice to me and letting me pay it off before my 5 years were over. When the owner called me he treated like I was stupid and even called me mathematically literate. He threw the fact that he had a master’s degree in my face and I replied that I also had a master’s degree. Not only was he rude to me on the phone but when I went in to pay off the unit he came out and continued to be rude. I will NEVER buy from this company again. I feel bad because the staff is great but I refuse to support that man and to be treated like my money is not valuable. I work hard for my money and it was not appreciated.

call was handled well although I received a call back that they would be there in an hour, well two calls and two hours later he shows up - pretty dirty... Did a decent job tho - I then went to pay at the Corning office and something was wrong with their credit card processor - I had used my debit card on the way to buy gas and called the bank while I was there & they confirmed I had plenty there available - the lady at the desk was rude - said I couldn't leave til I paid cash & I indicated I would mail a check and left - the next day I get a note on the door they wanted to take my water heater away for non-payment ! OMG - I paid with a postal money order sent certified return receipt and haven't heard from them - bet your a** I'm saving my receipts on that one!