Alure Home Improvements Inc

This was a perfect remodeling job. Beautiful tile work, communicated great, finished on time, best service provider Ive used.

Nothing was done. My brother and I decided to go another route so his services were not needed. If in the future, I need to do something to the kitchen, I definitely will remember to call him to do it.

they do an all around great job. they are very fast.

No one showed up on the 11th, but someone did come out on the 12th. The project manager brought another man out with him and they did the demolition work. They installed only 1 of the 2 lights around the mirrors. They had left and I had to chase him down to come back and fix it. They then disconnected a wire and it was just hanging in the middle of the room while they were doing the tiling in the bathroom. I asked the project manager why he wasn't on site more and signing for the shipment. (No one rang the doorbell or informed us that it had been delivered.) One time, there was a box of tile on my front porch and my son found it when he came home. I asked for a brand new subfloor. They replaced it and then told me I had a pay another $400 to get the other half of the room done even though that's what I originally asked for. Throughout the whole project, we also stayed at a hotel. I don't think the workers were ear marked for this project for only, but being pulled from other projects. I was told that the whole thing would take 5 days, but it was over 10. It was just a mess and they were very irresponsible. I could never get a hold of the manager...just a voicemail. People would come and go throughout the whole project for an hour or two at a time; usually after 2:30pm.

Representative came to home to discuss bathroom remodel, bringing pictures and samples of products. Prices were clearly presented for each selection and date was set for work to begin. Some time later, project manager came to measure area and verify all choices made. Worked was started and completed within time period promised. All materials were exactly as ordered. Workspace was left clean each day and household was disrupted as little as possible. During the time work was being done the weather was unusually warm and humid and my tiny second floor bath was almost unbearably uncomfortable, but the contractors never complained or slacked off in any way. They regularly checked with me to explain each phase of the job and get approval. Also, a representative from the company called daily to check on progress and to ask if I was dissatisfied in any way. I am very pleased with the way the bathroom turned out. The day after work was finished I experienced a problem getting hot water. It was a Saturday, but the project manager answered my call immediately, dispatched a plumber to my home as quickly as possible and followed up that day and the following Monday to make sure everything was resolved to my satisfaction. I believe Alure's prices are a bit high compared to others but the quality of the work, attitude and responsiveness of workmen and overall excellent customer service made the experience a pleasant and worthwhile one for me.

It was done within a week; they promised they would have the work completed in 5 days and they finished on schedule. They were very neat and cleaned up well after themselves. I didn't have any problems with them.

Alure works with subcontractors, so I would think that depending on the subcontractor and project manager in your area, your experience may be different than mine. I found there was a definite lack of communication with the "project manager", the subcontractor and the customer. Most emails which were sent to the "project manager" needed to be sent more than once in order to receive a response. Often phone calls were not responded to, necessitating follow-up emails. There was significant miscommunications in the salesman's understanding of the design elements requested by the homeowner. There were multiple obvious and significant construction and quality problems which had to be pointed out by the homeowner due to an apparent lack of adequate supervisoun by the "project manager". I would never again use Alure and will stay with the local contractors which I have used in the past.

The Alure folks were supposed to come to my home and provide quotes for two separate projects, some home insulation work and some stone/masonary work on the outside of my house. The stone masonary work involved a new stone laminate product they were promoting. The person I dealth with at the home improvement show (where we met) seemed professional and we made an appointment for him to come to my home. The day the the Alure rep (the same person I met at the home show) came to my home we did a walk through the house for all the insulation/weatherproofing work we wanted done. While we were in the basement I was asked if we were interested in finishing our basement. They are a rep for the rather expensive Owens Corning basement finishing systems. I said no and we continued on. After we finished going through the whole house we sat down and he was running some rough options in his head on what we could do. He said he would work up and estimate and send it to me. Then he got up to leave. I asked him about the other job (the stone/masonary work), which I assumed would be the one he would be more interested in since I thought it would be the bigger (AKA more money) job. Even though we specifically discussed both at the home show and the confirmation call for his visit to the house, that I wanted estimates for the insulation/weatherporoofing and the stone/masonary work he told me he really didn't know anything about the stone work. After this he got in his car and drove away I never heard from Alure again. I never got the estimate for the insulation/weatherproofing job and they never had anyone contact me about the stone work. That was pretty unprofessional in my book.

Overall the job went very well. The craftsmanship and work were great. They were very friendly and addressed any and all problems that we had. They were punctual and cleaned up well. They are a little pricey.

Their design, their past work, and their reputation is the reason we went with them. This is all of the contracting and getting everything set up.

The designer, Paul, was a very nice guy but he gave us more of a sales pitch than anything else. I would have preferred someone who asked questions about what we wanted rather than measuring everything, sketching it and giving us a price.

They were good. They did what I wanted them to do. Their price seemed reasonable. I think I spent $1200 on the job. They also gave me an energy audit and they said that since I have an older house that leaks, they wanted to do an insulation job. They wanted to do a number of things. However, the expense forced me to do just the attics this time. I don’t know a lot about insulation, but it seemed like they knew what they were doing. They did the work in a day. I will use them again in the future for weatherproofing the house.

The job was completed in the promised time frame. The bathroom looks fantastic. The only negative I will say is that their pricing is very opaque. They refused to provide an itemized bill. Someone called a few months later saying that an arithmetic mistake was made and they asked for an additional $500. When we asked for an itemized bill to review and discuss with them, they would rather drop the claim than provide the bill. They did not contact us again.

Everyone I dealt with, from sales to construction was professional, competent and truly eager to give us what we wanted, even if it meant making changes. The room turned out very nice and we have gotten compliments on it. My only complaint--and it's a big one--is that I felt the selection I had to choose from wasn't wide enough to give me what I was trying to acheive. As I remember it, choosing tile for the bathroom meant choosing some shade of tan, cream or white. There were three or four choices of vanities, wood finishes, toilets, etc. Looking back, half a year later, I feel quite positive about the experience, especially the local supervisor of the construction, who, I felt, went out of his way more than once to make sure I was happy with the job.

My experience overall with Allure was very poor. Unlike the other contractors who came in to give me professional advice and discuss the scope of work, Allure came with a Sales person who spent most of the time giving us a sales pitch. The pitch itself was fairly unpleasant, as a lot of it was based upon fear tactics to try to scare us away from other contractors and use the "all-in-one solution" they were offering. There was an estimator, but he was not respectful or professional. He did not treat us like we were serious about getting the work done and when I would ask about various options for doing the work he was very negative and tried to scare us into writing a large retainer check on the spot. He resisted giving me an estimate, but I pushed for one, and the one he ended up giving me was double the estimates I got from other contractors with solid Angies List contractors. I'm not moving forward with a different contractor. I asked him if he had any thoughts about Allure, he laughed and said "they are a disaster. I get a lot of business from people who kicked them out."

Work started on time and was completely generally within schedule. Some punchlist items remain, but the firm always calls back, keeps on top of the situation. Nothing was broken during the demolition and clean up of the old bathroom and they protected floors with drop cloths, tape, etc. The quality of the work performed was very good. This was the first contractor I have ever used (and we have done major renovations on two homes over the years who actually provided us with a certificate of insurance before the work began. Also, the first time a sales person has called after the job was completed to find out how did everything go.

He showed up on time and was professional.

I liked that they were responsive and helpful. I thought their pricing was expensive, but probably not for what they were offering. I didn't think they had enough choices as far as being able to lower those costs.

They had problems with professionalism and bringing materials back on a timely basis. They cut the vanity incorrectly. When the project was finally completed, the results did come out nicely.

Both the estimates were a bit high compared to the other estimates I had received.

The company was very good and the salesman was excellent. They don’t give you a written quote, only a verbal quote, so we decided to go with another firm.

We went no further than the original consultation and price quote.

Brian was the salesperson that we dealt with originally. He answered all our questions and made some excellent suggestions that we didn't think about. One was matching the siding to the color of the roof. Out of 4 others companies, they were the only one that mentioned this. We were not pressured to start immediately as we were with some of the other companies. Originally I was going to have the work done in July, but something came up and we had to change the date to August. That was no problem with Brian. The supervisors, who were responsible for the work, came by with Brian, before the work started to introduce themselves to us. The windows were replaced first, which was done in one day. There were two men who showed up and they worked very efficiently. One disappointment I did have was with the two basement windows. The wood around the windows had rotted and the new windows were put in the rotted wood. I did not pick that up immediately, but while the next crew was putting up the siding, I brought it to their attention and the problem was corrected. When the siding crew arrived the first day I went around the entire house, with the forman, explaining what I wanted done (patching holes, replacing rotted wood, etc.). There were a few things that I had expected to be done (taping the insulation strips and covering a hole with plywood), that originally were not being done. When I brought it to their attention they corrected the situation without any hassel. It was necessary to regularly walk around to review the work being done. When I had any questions for the forman he willingly took the time to answer them to my satisfaction. The workers did not rush and were very patient putting up the siding. They did an excellent job and I would recommend using Alure to anyone who asked.

We were very, very pleased. Their prices are a little on the high end but you definitely get what you pay for. They were very clean and they worked from morning to night without many breaks. The job was just excellent.

They were very professional and the workmanship was excellent. They were very organized and worked very hard. Their communication was exactly what we were looking for in a company. It was a very difficult experience with an overwhelming amount of projects but they made it very easy for us. I will most definitely be calling them again if any needs come up and I will be recommending them to others!