Alure Home Improvements Inc

I love my new bathroom. Alure was great!

Alure removed the tub, shower, sink, and toilet. The walls were removed down to studs with appropriate sheet rock and insulation replacing it. Molding was installed around the bathroom window. The old floor tiles were ripped out and floor leveled. Since I was having more than 3 pieces installed I couldn't get the 5 day job but they still finished 99% of the job in 6 days. The bathroom was on the 2nd floor and Alure was sure to cover the carpeted steps and cordoned off the work are with plastic sheets to minimize the dust. One of the best things to me was removing the trash. The demo team took the tub and sink away immediately and a truck came back for the remainder. I am absolutely pleased with the work performed and wish I had work done years ago. We now have a new tub that I can soak with a ledge for candles or flowers. They removed the old separate shower and installed an new angle shower. I had a grab bar put in the shower and one in the tub. The vanity is spacious with two nice size drawers and additional storage space beneath. Alure installed floor tiles and walls tiles half way up the wall and all the way in the shower area. The most people were present during demo-day one. The rest of the time there was basically one installer doing the labor. The laborer was courteous and professional. There was glitch. Somehow the medicine cabinet mirror became cracked prior to installation. It was installed anyway just as a place holder so the work could continue and a replacement secured. Unfortunately there was a mix-up in the communication with the project director and the replacement mirror wars incorrect so I had to wait an additional week. I also notice a small, really mall scratch on the cabinet. But since I paid big money I didn't want any scratches on day one. Alure didn't bat an eye. They replaced the cabinet door without any problem or haggling whatsoever. I wish Alure also would have painted the bathroom as part of the completion but they don't and the handyman pricing the offered for the paint job was too high so I did it myself. Other than that I would absolutely recommend Alure for a Bathroom remodel job and make sure you ask for Billy Coen who was honest and extremely helpful for me, and always available by phone or email when I needed him.

Both my husband and I are very pleased with ALURE's work and have already told our friends and my co workers about them. Many of them have already heard of ALURE and the quality of work they provide. In our case, we were the victims of a disastrous home improvement Co, which we had to fire due to their incompetence. We called ALURE and they literally saved the day. In 5 days, they did everything from tile to plumbing and left us with a beautiful bathroom. My husband, was mostly impressed with the solid, perfectly done work by the Plumber, Electrician and Tilers. I just saw the beautiful, finished product and smiled. If I were alone and had this done on my own, not knowing what was going on behind the tile, plumbing and electricity, I would be at the mercy of the company I hired. As I have learned, that could be a disaster. Anyone who hires ALURE can rest easy knowing that they are in the best hands. We HIGHLY recommend ALURE to anyone interested in a quality, trustworthy home improvement that meets the highest standards in the field.

I have a plans for a lichen remodel and Florida room renovation, which would add a three fixture bath and laundry room. As of my last contact with Allure they told me that they were having difficulty figuring out just who to send to spec the job. I never heard from them again

No one every called us back after the initial contact at the Home Show.

He was very poor in responding. Then we set up a date and then all of a sudden they could not do it on the date that was agreed upon. So, I am not going to use them, because I was not happy with that. He had plenty of notice; I had this set up for two or three months. When it came down to it, he never sent me the estimate and did not do a follow up on the date. The floors never got done and because of that, they were not reliable. I traveled all the way up there for no reason. I will never use them.

We cannot be happier with the work from this company. We first met with Mike Serra to discuss windows and siding. He literally sold us on the company with his demeanor and knowledge. We had other companies coming to discuss estimates and we cancelled with them and signed that night with Mike for the job. His knowledge was vast, he let the product do the talking. What we liked the most was his personality, willingness to sit and answer any question we may have, and the fact that he did not push us. He gave us the information and we did not feel like we were being pushed to make a decision. We than decided to do siding as well. They sided our house and detached garage. New windows and shutter. The foreman and company was with us every step of the way. We went to the showroom to discuss and look at siding options. They even brought up a picture of our house with different siding options. The workers were extremely professional. They started when they said they would. The project manager was always checking in and the cleanup was excellent. We were extremely satisfied with the job. We have received many compliments on the work. We were so happy with the work I discovered on their website they have smaller jobs, handyman jobs. We than contacted them to have the inside of our garage done. Paul Charlton was the job manager for that job. Again, his team was on time and professional. Rich Cheatham was part of that crew and again, professional and on time. Clean up I could not be happier with. I am looking to tackle other renovation jobs in the future and my phone call will be to Alure. I really cannot say enough about the company. After both jobs we received phone calls to see if we were happy with the work, if there were any areas of improvement needed. I really felt like customer satisfaction was their number one priority. Sammy and Diane Bethpage

The company's mission statement is that they want every customer to be a raving fan...I AM A RAVING FAN! This co. has done the extreme home makeovers on TV. My job was a 10 day kitchen. It's the best renovation I ever had! I have a lot of counter space and knew that would be expensive to replace. Their pricing was so good, I was able to afford quartz counters instead of granite (harder to maintain). My salesperson was DIANE POWERS and she was wonderful to work with. They had so many choices available that it was easy (it took one evening!) to put together a kitchen I could love. She also worked and succeeded at satisfying my particular sink issue. She also was in constant contact with me to make sure everything was going as expected. She was a love from start to finish. My project manager was JOHN BOWER and he also was wonderful to work with. He was informative, and always available for any of my concerns, including getting the exact sink that I wanted. A major concern for me was protecting my oil resin finished hard wood floors and he knew exactly how to do so. His crew (affectionately called the and quot;Andrew crewand quot;) headed by ANDRII ROZKVAS, was considerate, professional, and very talented. His work on the tile back splash was artwork. And he did not hesitate to take care of a few things that popped up (needed a new garbage disposal and he got that for me, among other things). They were very neat and clean, tidying up every night. At the end I only had one thing on the punch list (thatand quot;s a first!) which was a matching problem with the back of my breakfast bar. John did not give up until he made the perfect match. I highly recommend Alure to anyone. I will be a repeat customer. When it's time to do my master bath, I'm not calling anybody else except them. In fact, this co. offers so many services overall, that I expect that anything I update or repair will be done by them, if all their departments deliver as spectacularly as this one did. Happy happy raving fan :)

When they first attempted to install the window, they installed it upside down. They didn't insulate it or attach it properly. The window has been leaking buckets, non-stop, for over five years. They have tried all sorts of patchwork, but even still, they postponed each fix for as long as they could. They couldn't fix the fact that the window was most likely cracked. After five years, they finally admitted that they needed to order a new window and submitted to the fact that it was cracked from when they installed it upside down. That was more than a year ago. They have been dragging their feet ever since. When I finally got a hold of the vice president, they ordered a new window. They made promises to come and install it today. However, when I called to see when they were coming, they informed me that they would not be coming because, and quot;I was being difficult.and quot; How would you feel if you had spent about $7000 on a new window, and then it had caused major flooding problems . The flooding is so bad that it has caused mold and health issues. The window was supposed to have a 10 year warranty, which I have in writing on a signed contract. The warranty was supposed to include both the window and labor. I never saw a and quot;being difficultand quot; clause within that contract. This was only one problem of many. There were many other problems I had to hire many other contractors to fix what they did wrong. Back when all of these problems first began I also had to deal with sexual harassment from a certain staff member. Will all of these issues and problems I believe they should be coming out and completing the work properly.

Alure developed a plan for a remodel of our kitchen. We selected all the cabinetry, lighting etc. placed our deposit ($11,600) for the work to commence. Subsequently my wife was diagnosed with breast cancer. We notified Alure and indicated we wanted to wait before proceeding. Five months have gone by and we now decided that the kitchen remodel project should not go forward. I informed Alure last week and they returned my deposit in full, $11,600 today (less than a week). Alure was under no contractual obligation to return our deposit, Alure is truly a rare and class contractor. Alure, three years ago, did our bathroom remodel which was the reason we requested they do our kitchen. I strongly recommend the Alure team. Bill Coen the designer and John Brower the project manager are the models which all contractors should emulate. I now see why they are TV's extreme makeover contractor!

I used Alure Home Improvements to do a full bathroom remodeling project in my home. My experience with the company was fantastic. First, I dealt with Blythe, the project designer, both in my home and at the Alure showroom. She was knowledgeable, caring and helpful in designing my bathroom. Together we selected all the necessary materials. Now that the bathroom is a reality, I am delighted with the outcome. Blythe is terrific!! Jay, the project manager, was great at organizing. He kept me informed as to what work would be accomplished each day. He personally checked on the progress many times. Erik, the installer, was a phenomenal craftsman. His work ethic was outstanding. He was creative and meticulous. I was very pleased with the way he left my home each day. The tile work is fabulous. I would highly recommend Alue to my friends and neighbors. Great job!!

I have gone through remodeling projects before and this was far and away the best experience I ever had. They gave me the lowest bid of three contracting firms I brought in to estimate the project. I could not believe the short project timelines but they were real. I had my kitchen in 10 working days and my bath in 5 working days. I say this because we had to wait one day to do inspections. My friends could not believe how quickly my house was transformed. I understand why they were selected to do extreme makeovers. They gave me a schedule of work and kept to it. Everyday the project manager came on site at least once. I also received a call from the main office each day to let me know the accomplishments for the current day and the plans for the next day. Best communication I have ever had. Love the quality and the seamless implementation. Plus the guarantee is amazing. I wish I found them years ago. I highly recommend them for all of your remodeling needs. They also gave me excellent recommendations for other smaller projects.

A few glitches but they were quickly rectifie.

We're completely satisfied with the quality of the work. One minor reservation: Because the team generally arrived well after 9:00 AM, they had to stay into the nighttime hours to finish by the agreed-upon date. A bit annoying, but really just a minor blip. We would definitely use them again. By the way, these guys stand behind their work. In the past, they've come back years later to make things right.

While the woman who came to my house was nice, she seemed like my basement was too small of a project for their company and I never heard back from anyone at Alure. It's a shame because their work does look nice.

This is long, because Alure is that good. The stages were seamless. An in-home meeting and assessment by a home specialist explaining the potential materials, cost and duration. Then upon making my decision to retain Alure because they would do it all (remove all old closet doors from the apartment, perform minor interior construction and install new closet doors with minor last minute customer changes), which was all confirmed by another in-home re-assessment by the job production supervisor. Hands-on team fulfillment is what impressed me and what was witnessed. The production supervisor ensured that the best workmen were assigned and stopped by periodically to ensure customer satisfaction and advise on overcoming challenges. Now, having explained that-- I live in a 13-story condominium in Queens that have many pre-approvals requirements. This was not a problem for the Alure team which also pleased me. The entire job meant functioning within a certain amount of space without damage to pre-existing items. Easy! No worries! Never a problem, as a matter of fact the workers were neat and meticulous for the entire length of the project. Polite, professional and communicative regarding each phase, as well as being very accommodating in answering various questions/concerns. I would definitely use and refer the services of Alure Home Improvements. Our course during these challenging budget conscious times, some might view Alure as pricey but you have to remember that you get what you pay for. All I can say, as a nickel and dimer myself, is to think long term. Invest once and never think about it again. Thank You ALURE!

I was very pleased with Alure Home Improvements! I was well taken care of by the sales person, financial team, contractor, builders, specialists, etc. The initial person who came to my house to give me an estimate for my job, Jim Quinn, saw me through every phase of the project and was very responsive to all of my questions, needs, and concerns. He kept in frequent contact with me via email, phone, text, or in person. I felt I was in very good hands! The project was fairly easy for me as Alure handled ALL of the details from planning, architect visits and drawings, to surveys, permits, obtaining supplies, work people, building, cleaning up, etc. etc. They even helped facilitate financial assistance. The specialists, contractor, builders and other work people were responsive, courteous, neat, efficient, etc. I am VERY pleased with the final product, and would recommend Alure without reservation.

My den is gorgeous! I love it! The bathroom that they did last year was entered into a national contest. They did a really good job. I would recommend them over any other contractors I've ever used.

My wife and I were extremely pleased with the results of our recent kitchen and bathroom renovation projects with Alure. Billy Coen (our salesman) is a seasoned, home improvement professional who gave us confidence that Alure would deliver quality, and quot;on timeand quot; and and quot;on budgetand quot;. I hereby confirm that Alure lived up to our expectations. Several of our friends sait it could not be done in the promised time-frame and there are always budget overruns. Alure proved them wrong. Alure's project manager, Fred Misurella visited our home quite frequently and ensured that the project was always on schedule. He was very knowledgeable of our project and always provided a reasonable response to each of our questions. Fred continued to fine-tune the project as we went along. Similary, Clare Shames and Patricia Tallini from the corporate office, gave us daily updates of how the day went and what were the plans for the following day. After interviewing five vendors, we knew we had saved the best for last. Billy Coen's presentation convinced us to sign on his first visit, where we were not able to do that with the previous four contractors. He patiently addressed all of our concerns and tailored the renovation to our specifications. The workmen were efficient, skilled, friendly and respectful. As the project progressed, we became quite comfortable with leaving them in our home during our absence. We strongly recommend Alure for their fine work and look forward to using them again for future home improvements.

This was a good experience from the start. The salesman, Billy Coen, walked us through the prices, the options, and the process/timetable. Alure brings the showroom to you - if we had used another contractor and had to select every item we wanted in the bathroom we would still be in the selection phase, instead of being done. The project turned out to be a gutting of the bathroom and complete replacement of everything, including the tub. Since we're in an apartment, Alure couldn't keep to their 5-day schedule. Their revised estimate was pretty much on target. Alure takes care of everything except the final painting. Once we had agreed on the project and given the deposit, we were contacted by Fred Misurella, the site manager. He coordinated the demolition team, the construction, the plumber, electrician, and the tilers. They also took care of all the permits, which is a major step in White Plains. The project became somewhat more complicated once they had removed the walls. The ceiling and some walls needed to be reframed, and Martin, the main contractor, did a fantastic job. It was good to have all the contractors coordinated so we didn't lose any time waiting for the plumber or electrician, or for major parts like the vanity. The whole job was completed in just under two weeks, which isn't bad for this type of project. Everything looks wonderful! There are always some things that need to be fixed or adjusted after completion, and Alure has been prompt and attentive.

From start to finish they were on time and professional. Great job!!

Earlier this year my husband and I were researching for a new bathroom. We had several contractors come to the house for an estimate which were high and were informed that it would take approximately two weeks to complete the job. TWO WEEKS WITHOUT A BATHROOM?!! My husband suggested to we look at Alure. He had seen their work on an ABC Network program. He went to their showroom in East Meadow and found out about a fvie day bathroom program that they advertised.He set up an appoinmtment and subsequently had the pleasure of meeting Billy Coen, a sales rep for Alure. Mr. Coen came to our home and gave us a verbal and computer presentation of Alures products and five day bathroom program. He brought alone with him so many samples that we felt like we were in the showroom. The five day bathroom starts at three levels in price. After selecting the materials that we liked, we wound up in the mid range price range. We signed the agreement and the work started within a couple of weeks. The payments were spaced out comfortably as the work progressed. But when they stated that the job would be completed in five days, that they did hold true to their word! First a demo contractor came in and ripped out the entire bathroom. On day one, another contractor (the installer) came in and started the sheetrock work and floor. Then an electrician came in by the thrid day and installed the recessed lights and independant electrical outlet. And the by fifth day, the entire bathroom was completed. The wall and floor tiles came to life as the bathroom work progressed. The vanity, the Kohler products all fell nicely in place. Alure uses top quality material and we are extremely pleased with the quality and workmenship of the job. We would certainly use Alure again for another big project. They are self insured and guarenteed their work. Thank you again Billy for your professionalism and patience (he may have ran up and down our stairs getting samples to show me). And in the end, for your friendship! It was a pleasure working with Mr. Coen on our project and many thanks to the girls at Allure for the daily calls and updates on the project.

I couldn't have asked for better service from Paul my production manager, Tim my electrician/installer and Richie C my handyman. Paul did a fantastic job getting the work done quicker than I expected. He was there every step of the way to make sure I was satisfied with the work. Tim worked above and beyond to get all 3 units installed in one day. He wouldn't leave until the job was completed. Richie C did a great job removing the old air conditioners from the walls which was very difficult. He patched up the holes and sided the outside of the building. You would never know that there had been a hole there. They cleaned up after the work was done and make sure the job was done to my satisfaction.

Went fine. Quick and the cleanup was done by them.

Started off good with a good estimate meeting in early Dec 12' with the salesperson. Agreed on the job and price based on set of assumptions. After almost 3 months, I was finally able to GET them to schedule the job. I completely understand that following Hurricane Sandy that Allure was backed up and busy but they clearly dropped the ball on customer service. Many times, all it took was a call back (not days of chasing). Finally, I get the job scheduled and after a few back and forths with the foreman, they start the job. I was told that the salesperson we met with would arrive on start date to explain the job to the foreman and crew. The salesperson did not show. The foreman was there for about 5-10 mins and then left the crew. What? The entire job was subcontracted out. General demo/contracting, drywall team, mason. They say they are all and quot;Allureand quot; employees but they were not. Perhaps it was luck of the draw with Sandy and overbooking, but they should have not accepted my job then. The insulation was a complete subcontract job. I could have called the company (based on long island) myself and saved whatever up charge Allure made. I thought I was getting Allure here. The foreman was terrible. I ended up completely managing the job (not complicated) and had to watch them. They made mistakes along the way and tried to take short cuts. Example. We agreed to a 4' window. Apparently Allure did not have a 4' window in stock, so they try and switch it to a 3' window to keep the job on schedule but did not tell me. Mason comes (foreman not there) and cuts the hole which I complain after seeing it. I complain and they come back to fix it. However, the mason tried to take the easy way out and use the same Lint plate (metal bar that sits above the window header to support the bricks above), but clearly too small. Luckily I could tell and made them come back to fix it. The entire job was riddled with disappointment. Ultimately, they came back to fix the problems but when you hire a big company like Allure you expect professional service the first time. I could have easily hired all sub-contractors myself and likely would have been able to do it just as good (if not better) for 1/2 the cost. Perhaps they give better service to the big jobs (and gt;$100,000), but my experience was not good. It's a shame since our next project was 2 bathrooms and complete kitchen.