1-800-GOT-JUNK? LLC

They came within two hours of my call. They gave the price and took away the furniture quickly. They were very professional.

My wife was here for the haulers to remove a rather small amount of refuse from our basement. They looked at the refuse and estimated that it would be between 1/4 and 1/2 of a truck. Once they started loading the truck, however, they said it would be more, and ended up charging for 5/6 of a truck, over $800 for a rather small amount of trash. I don't believe that they should provide estimates that are so far off from the final result. When I registered a complaint by email with the company, I received no response. Although they otherwise did fine, work, I would not use these guys again.

I felt Jack and his helper were very professional. They offered to come the next day for a discount but I couldn't reschedule. They came a bit later than was originally planned but that wasn't a big issue. The truck is small. I had to pay for a full truck and then some for other items. it wasn't that much stuff so I was disappointed that they couldn't get it all. They claimed to give me a discount for more items but when i asked what the discount was there wasn't much of one so I didnt' let them take everything. If you could get a dumpster and throw stuff out yourself that is way cheaper than doing it this way. I didn't have a problem with Jack and I gave them what i thought was a generous tip, but the company overall is overrated.

The people were very professional and friendly. They have a price list based on sq ft of space your items take up and that is how you are charged. the system is pretty simple. they showed up in a timely fashion and moved everything quickly. I wish the price could have been better, but understand the way they work. I would use the again if I were in a pinch.

Called company to remove 22 cinder blocks, 17 scalloped bricks and 3-20 foot metal pipes from driveway where I had moved them( I didn't want to chance having their truck damage my new driveway). Provider arrived promptly, exactly when expected and within an hour and a half of my first calling them. Provider was extremely polite, professional, and friendly. I thought the price was very reasonable considering what was taken. The pipes had to be cut down as they were too long for the truck bed.(no extra charge for this). I will be using the company again.

There were 2 guys who came out. They were very prompt and punctual and got everything done in about 30 minutes. The guys who came out were very pleasant and polite.

My overall experience with this company exceeded my expectations. When I called the 1 800 number the representative was friendly helpful and accurately explained how the process worked. I was able to get services provided on the next day and was given a 2 hour window. When Jack and James arrived on schedule Jack told me that they would be able to disassemble the umbrella and remove all the pieces. He gave me a quote and within a half hour all my junk was gone. They were fast, they were neat and totally pleasant to work with I would use this service again and would request Jack and James since they made be feel so comfortable. Today when household services can be so unsatisfying it was a pleasant surprise to find I company that thrilled me!!

They were fine mostly. I had one little issue, one of the guys dinged the door with a tv and chipped some paint. Other than that they were fine.

They were great and cheaper than some other services I checked out.

They did rectify the problem when I complained to them.

They arrived exactly on time and called me from downstairs. The main person introduced himself and went over what I wanted removed and how much it would cost. It depends on how much space your and quot;junkand quot; takes up on the truck. He discussed getting the elevator padded. My sofa and love seat did not fit easily through the door but they managed it without damaging anything and remained very pleasant throughout. They were professional, efficient and very pleasant. It was not an easy job getting that sofa and love seat out.

I had a bug problem in the house and wanted to get rid of my mattresses, couch, love seat, chairs and a old washer. When the haulers started to take away the stuff and found out there were bugs they stopped and lefted saying they couldn't take anything. I was not told before hand that bugs would be a problem. There was no disclaimer on the web site. I never talked to anyone. The appointment was made over the internet and no price was given just diagrams of loads.

They gave me an estimate of $340, considerably less than the actual cost., which they quoted as $460, and I talked them down to $418 if I paid cash. They said they would take it in one piece but they broke it apart, leaving a mess. They tracked mud in the house to use the bathroom.

It was a pleasure dealing with this company. The two men who came were right on tiime, courteous, and cleaned up afterward.

I had my floors replaced with new carpet and linoleum. They only removed the old floors, they did not haul it away, so It was necessary to call a Junk hauler. The company 800-Got-Junk came out the day after I called them and they were right on time. They called an hour ahead of their arrival. The workers were very professional. I hesitated to use them because I thought their prices were too high. But after negotiations with their manager, I got a fair price. Since they were on site and ready to haul, I decided to do it and not look for another company. Also, I did not have to do any work, which was better than me having to do it with my neighbors's pick up truck.

They were great - arrived exactly on time an removed a large wall unit and TV, a china cabinet, one armoire, box spring and frame and a piece of exercise equipment all in about 40 mins! The best was that the team leader actually took my new TV out of the box and set it up for me! If that is not dedication to customer service, I don't know what is! All this within the alloyed time period! This is the second time I have used them and will always use them!

Was able to schedule next day on my iPhone. Showed up, workers were courteous and gave an estimate by the truck. They dismantled everything that didn't fit (many items were built on a floor and could not be moved) and were done quickly. The price was a bit higher than others, but the service was there.

Showed up on time. reviewed price and scope of work. Did exactly what was described. employees were really nice and completed the job quickly

The Customer Service folks I spoke to were incredibly responsive, polite, and helpful. One of the reasons I selected them was because I was told that they would go through all of our and quot;junkand quot; and donate or recycle as much as possible. The truck arrived an hour after the end of our appointment window. This wasn't horribly bad because we requested that they come at the end of our window. Only one member of the crew introduced himself after we introduced ourselves. The crew was not particularly friendly and the two girls spent a lot of time texting. We told the crew we wanted to fill the truck and pointed out the items we wanted to get rid of. They told us that we would more than fill the truck and so we prioritized accordingly. It appeared that they were putting things into the truck in order to fill it more quickly with less stuff. When we called them out on that, they seemed to make more of an effort to put the big stuff on the bottom and utilize the space more efficiently - although I still think they could've done better.It because abundantly clear right away that there was no intention that items would be donated or recycled. Nice furniture was smashed, etc. I feel that this was false advertising. In one case, a table was broken to carry out of the basement and we found the legs in splinters on the floor. I can go on about the experience but I will stop here.I gave it a C and not less because the up-front piece was easy and convenient. I did not check price against other places so I don't know if the value was good. If I was asked, I would tell someone about the experience. If someone needs a lot of wood or debris hauled, it might be the right answer. We had items we thought would be donated and put to use and would rather have called a thrift shop to pick them up instead of smashed to bits.

The appointment was easily scheduled. They arrived on time, looked around, then told us that several trucks would be necessary. When we said ok to the cost, they went to work. They worked very hard and efficiently until the first truck was full and called for another. When that one was full they said they would be back the next day. Two more truckloads and my house purged of 34 years of stuff! Although it was a big expense, I felt it was money well spent. They are a bunch of helpful, professional, hardworking men.

They were great, friendly, professional, nice and worked quickly.

It's very pricy and they don't give you a flat rate price. They inflate the job by not giving you a flat rate, especially with copper removal. They told me they had to take all the furniture out of the room, and that isnt included. The $50 per room charge was a surprise. I ended up sending them away because I didnt know how much the total job would cost. They get paid by the hour to remove the furniture and I have no idea how much they charge per hour or how long it would take. I would suggest that they mention charging by the hour in their description, and they don't really do carpet removal. They only want to come into a room that is empty and pull up the carpet. They aren't up front with the customer, and try to inflate the price.

Quickly and smoothly, including scheduling online, followup confirmatory phone calls, and service itself. I initially scheduled with other local private concerns that were highly rated here, but both flaked out and didn't show up!

They did a great job. They were punctual and billed me at the low end of the estimate offering to take some additional junk.

They were professional and courteous, arrived on time. The team of two couldn't take two large items so they are scheduled to come back tomorrow. Mike and Chris worked fast and took a couple of extra items.