Grasshopper Heating & Cooling

The techs were good but $1100 for a thermostat repair is outrageous even subtracting the $400 emergency for a Saturday job. The salesman struggled to justify the numbers. Due to this experience I will not consider Grasshopper for a large upcoming project (AC heat pump).

Excellent as always!!

Prompt, professional and knowledgeable.

Grasshopper has a great formula for upselling. First their work appears to be quite good, and their techs are both professional and very friendly. However, every job - every one - is an opportunity to sell every conceivable service they offer. While itâ s easy for me to say no to a sales pitch, I can see disarming and friendly techs striking all the right notes on any customer caught up in the fear of dust, diseases, and mold lurking in ones HVAC system. Once the homeowner is dutifully disarmed and concerned, the sticker price to fix it seems more palatable. A simple Annual A/C cleaning this week resulted in $2,200 in this type selling (I didnâ t bite) Top that off with a 3.5% charge for using a credit/debit card - though they are happy to take cash or a check Will I use them again - yes. Am I mindful of everything they attempt to sell thatâ s a nice-to-have and not a need-to-have? Absolutely. Their techs are very good, but prices are insanely high, and I would venture to guess that their training includes how to up sell, and a commission for each thing they sell that was above and beyond the original work order. .

Very good service and promp to the job and good knowledge of the job

Good company.

Replaced a leaky gasket in furnace, and performed routine maintenance and service. The techs were knowledgeable and explained the work they were doing, and the reason for the recommended repairs. The techs arrived within the service time window estimate, and gave a "heads up" call about 20 minutes before arrival. They also provide a picture of the tech prior to the appointment time. They put booties over their shoes upon entering your house and leave the work area cleaner than when they arrived. Everyone at Grasshopper, from the office people to the techs, was friendly and professional. They made you feel like they actually cared about customer satisfaction. I did feel that the repair cost, relative to the amount of time spent, was on the high side, although I really have no reference to compare to. I would definitely use them again, and recommend that you consider calling them for service and/or repair.

Repaired my gas hw/bb furnace. Very thorough with a packet for the homeowner to use for reference. Excellent!!!!! I'm warm and toasty now.

Matt came to check out my boiler and was completely professional and upfront. I will definitely use Grasshopper Heating and cooling again

Great company and Matt was extremely thorough.

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H

Very quick and professional.

Alex Collier was person who did the repair and was able to diagnose and fix issue on an old converted coal to gas furnace