A J Lawn Sprinkler Co Inc

AJ Lawn Sprinklers put in my irrigation system 25 years ago. I have tried SEVERAL times to find a different company to service me ever since but I have been told other companys will not touch a system they did not install so I have been stuck with this HORRIBLE company ever since! Every single year I have dealt with young inexperienced sub par employees that have cost me money and have done a TERRIBLE job and this company knows that and does NOTHING for the customer but continually up charges for the mistakes THEY created! Don’t walk…..RUN the other way from this company. I will have to learn to work this out myself or let it go rather than deal with this inept fumbling bumbling company again! I will not be extorted for one more red cent!

It was great, its a good company I'm very satisfied every time I use their service.

Brian arrived at appointed time. Checked well pump to make sure it was on and had proper pressure. Cycled through the sprinkler zones and noted which heads needed to be repaired and if there were any leaks underground. Replaced damaged heads and cycled through sprinkler zones again to make sure they worked and were watering proper areas. Very nice guy , professional, very patient and as he worked he explained what he was doing.. Answered all my questions . Cost was $86 to come to house and based on time it took to do the job (2- 2 1/2 Hours) and replace 5 Sprinkler heads the bill came to around $354.00 I would definitely use this company again.

Excellent!! Repaired major leak in main water line. Replaced three malfunctioning sprinkler heads and a valve body. Raised one sprinkler head that had sunk below ground level. Realigned sprinkler heads.

All went well they have a large compressor that made the job go quickly.

All work done quickly will no damage to the lawn.

Good and bad. They installed the sprinkler system and it works as advertised. However, they never checked to see if there were any electrical lines buried in the yard or if there were underground drainage spouts in the path of the sprinkler system lines. They cut through the electrical lines and the drainage tiles causing close approximately $1000 in damage (cost to repair.) The guys on my job were rookies at best... Work was done in summer 2015.

A gentleman from this company came to my home on May 2, 2016 to complete an estimate to repair lawn sprinklers. I was told "he had to discuss the needs & show pictures to his boss and I should hear something in 1 week". I did not receive a call as indicated. Two weeks lapsed and I called the office. I was placed on hold for a few minutes and then told someone would have to call me back, (that day). I did not receive a call back, and called backed a few days later. During that call, my paperwork was found and I was told the gentlemen that came to my house no longer worked there, and my paperwork got lost in the shuffle. I was understanding to this issue, and wanted to move forward working with AJ. I was given the estimate for my repair's $775. I needed to speak with my husband, and advised I would call after return of my vacation, which was the beginning of Jun. I called AJ upon my return. I called to ask if someone could give me the price for new installation vs. repair. Again, I was told someone would call me back, (that day), I did not get a call that day or anytime thereafter. Today, it's well over 1 month since the initial estimate, and I can not get anyone to call back to discuss services at my home. I understand it's a busy time of the season. However, customer service should never suffer due to this. A return call, with a solid commitment to follow up on my questions is all I ask. I work in the customer service industry and understand the demands of the day can get overwhelming. However, although my shift ends at 5:30pm, I have made calls well beyond that time to meet the needs of my customers. At this point, due to the lack of follow up, I no longer would like the service of AJ. Not sure what the responsiveness will be if the work commenced. [Approximate Cost: $134.00]

This is an excellent company to work with. Not only did they do a great job installing my system, but they fixed my neighbor's system which was impacted by a renovation we did moving heavy equipment over it. They come ready to work and they do what they say they are going to do... Let me add that fixing the neighbor system was really above and beyond because it wasn't their system and they literally fixed it on the friday before memorial day weekend when I know things are crazy busy for all outdoor trades. I don't write as many positive reviews as I should this company earned my respect.

They are really lovely people. Everything turned out fabulous. My husband and I found them to be just the best. They are very kind. You call them if you have a problem. They could come to fix one of the little sprinklers out there that was clogged a couple of times. We enjoy them and we would recommend them to anyone. We had someone out and we did not really care for their attitude. When we had A J, that man should not be nicer. Their pricing is average.

The workmen are always courteous and knowledgeable. They can see a problem before we do and walk us through the options. They open and close every year and the price is reasonable. We first used them several years ago to fix issues done by a business who sent out a young and inexperienced crew to lay a new system. AJ responded quickly to our frantic call and prevented a bad situation form getting worse.

Technician showed within the 4 hour window. He did some of the repairs but could not finish because the office called him and sent him elsewhere. Instead of focusing on the heads and zones I INSTRUCTED WERE PROBLEMS he decided to go through all of them and replaced ones HE thought needed replacement. I deferred to his judgment which ended up a big mistake since he ran out of time. So now I don't have fixed what I wanted fixed, it cost me more labor cost, 4hrs, and I need to reschedule. He comes back a second time, again he digs up a head and pipe that was working fine and then fixes what I wanted fixed. About a week goes by and I see the head and pipe he SHOULDN'T worked on, sticking 2 ft out of the ground. I call again and set up a time. The office screws up the appointment and wants to send him in the morning which I had told them was not possible. Finally he shows up the third time. He buries the head and pipe again all the while complaining. I told him he needed to adjust another head and replace one that he worked on before because it wasn't working properly and caused a section of my lawn to burn since his second visit. He got all agitated and started yelling that the office didn't put it in the work order and he had to go to another job. It would have taken 15 minutes but he just left. The next morning I get an email with an invoice saying no charge but no explanation why he acted the way he did nor asking if my problem was fixed or if I needed a fourth appointment. This company use to care about its customers and the quality of its services, but not any more. They stress out their workers by scheduling too many appointments on a given day resulting in poor quality and unnecessary rescheduling. Guess its time I move on, SAVE YOURSELF THE HASSSEL USE SOMEONE ELSE.

The price seemed reasonable. They were very good. I would use them again in the future.

It went well and they expanded the system.

Answered the phone promptly, worked with me to get scheduled, sent a guy over immediately, couldn't be happier! Very cooperative and responsive, I'm finding that's not the case in Saratoga for some other services, these guys are the best, I'll use them and recommend them.

They worked with us very well! They are super timely and efficient. I would give them an A+.

Prompt and very friendly. Took as much time as I needed to learn the system. They set it up to meet our town standards. I would highly recommend them.

The crew at A-J Lawn Sprinkler arrived on time and worked diligently throughout the day to complete the sprinkler installation. They were also extremely professional and courteous. I should note that the company also provided prompt service after the job was completed. There is a reason why they have been in business for 40+ years. I would recommend to anyone looking for lawn irrigation services.

From the initial consult to the final job completed, they were exceptional in their field. True professionals. They were on time, did a quality job, no problem, explained what they were doing. Was a pleasure to work with.

IT went well. Showed up on time and did a great job. Used them 3 years in a row. Very happy with service.

There were a crew of guys that came out to install the sprinkler. It took them about half the day to set everything up and layout all of the piping and sprinkler heads. Because of the weather (it is upstate NY) they left and came back to finish the job. These guys did an awesome job. John, one of the techs, was very informative on the system and showed me how to set up the different zones and times, how to skip zones, etc. These guys were very professional, and we love how amazing our lawn looks now with the sprinkler system. They also set up something in my house for the water shut off and never made a mess. We had a follow up call and the entire process was effortless on our part and professional on theirs. You can tell they are experts in this field!

It went very well. I wrote a check hut I did not get a bill or receipt for services. I plan on calling the office to get one.

Install went well, slaw on recall. Overall a good job!

They did a marvelous job on the installation. They are reliable. If you have a question you can call them. They are accommodating and willing to help you if you want to try and fix something yourself. All of the workers are polite and the company is run very well.

They have always done a good job for us. They are always prompt and curteous. I would recommend them to anyone.