CAZENOVIA EQUIPMENT CO

About three days later the service department called, my mower was fixed. Serviceman says we had a lot of trouble diagnosing the problem. He said he took two hours of labor charges off the bill. Total bill came to over $585. I asked him what they had to do and was given a list of things they had to change, none of which were the electric clutch that originally they told me was the problem. I never received a phone call from them that other things were wrong and it was going to be more expensive then what I was originally told. The lawn mower worked the first time I tried it, but the second time I used it the same problem with the PTO returned. I thought maybe it was a fluke but when I used the mower the third time it failed again, this time it eventually wouldn't work at all. I called Cazenovia and they came back and picked up the mower again. I told them three times that I want to know exactly what was wrong before they started working on my mower. Two days later they tried to reach me late in the afternoon but I was unavailable because of a family emergency. My daughter left a message that I would call them the following morning. Before I could call them the next day they called me to say my tractor was fixed. I never got a call telling me what had to be done in spite of saying I wanted to be told what was wrong before they started the work. They replaced the electric clutch for the PTO. I was told they would not charge me the transportation fee and they would only charge me for one hour of labor. The bill was another $325, making a total of over $900 for a tractor that is over 20 years old. The tractor is working fine now but it cost me $900 and I have no idea how much of the original bill was really necessary. They replaced a drive belt saying it was showing signs of wear, I have a replacement at home that I could have used when it broke but they saw fit to change it for me. The way I was treated reminded me of car dealers 30 years ago. Just change it and tell the customer about it later. No communication with the customer.