Rooter Man Plumbing & Drain

Drain specialist wanted to charge me a $49 service call, but I refused: lost time off from work; lost a few days on completing the project, still need to schedule for a plumber to come over. Make sure to confirm that they're sending the right person for the job.

I called Rooter Man in the morning, and I had a service provider at my door by noon. Tim M was incredibly friendly, courteous, and professional. He fully explained the situation prior to doing any work and gave me an up front price, which was the actual price I paid. No add-ons or extras. The job was done quickly, and everything was cleaned up before he left. I would highly recommend this this company, and Tim in particular.

When I called Rooter-man I was given a selection of 3 hour windows. The technicians arrived when promised. After I identified the problems I was given an estimate. I agreed to the price and they completed the work on that same visit. They walked me through the completed project where I confirmed everything was now working. Everything was done in a professional and friendly manner.

I called them at 8:00am and the service guy, Dave was at my house in about an hour. He was extremely efficient and professional. He used a camera to detect there wasn't a break in the line but just a clog. He unclogged it and then tested it afterwards. I was very happy. A little pricey but it was well worth it.

The price of a Water Heater Temperature and Pressure Relief Valve is $20 to $40 at Lowes and Home Depot. The time for the technician to go to his van, get the valve, and install it was 20 minutes. I would have thought the price would be about $150 because this was not an emergency call. I was charged $350 dollars!! It would have been $49 dollars more for the service call but I had a coupon!! Granted I was told the price before he did the work. I could have said no, but didn't. I am not one for confrontation. I felt I was taken advantage off because I am a single older woman. I spoke to others that replaced these valves and they concurred that I was ripped off. Shame on you Rooter Man Plumbing & Drain :( You will never have my business again.

David responded to my call in a very timely manner. He was able to correct the problem quickly. He explained everything so I understood exactly what he was doing. I found him to be very knowledgeable and professional. I would not hesitate to use him again.

They are good guys. May not tell you want you want to hear, but they tell you 'the way it truly is'. They will definitely work with you to solve the problem. They were very thorough and cost me the least amount of money for the project. When technician was coming up on the end of the project time frame, he let me know that more then likely he wasn't going to be successful and let me make the choice on whether or not I wanted to pay for more hours (which he did not recommend). They don't try to up sell you and are always willing to work with you. There was a known break in the sewer line (from previous services). This time they were unable to get past it. The break was under the floor of the garage some 80 feet from the house and some 15 feet from the city sewer. I accepted his recommendation and made arrangements to have the garage cleared out (see review for Joey's Junk) for a repair. Rooterman did excavations in the past (see previous reviews from me) but did not do them any longer. Rooterman gave me 4 contacts for estimates. Rooterman may or may not be the cheapest solution to a problem. However I am not looking for the cheapest out. I want the best value for my expenditures. They guys have always given me a fair price (upfront cost estimates) and the work has been top-notch. The technicians (not repairmen) have earned my trust and continued business.

The plumber was able to arrive earlier than anticipated but the company called me to see if it was all right for them to come earlier than they originally promised. The plumber went through the needed upgrades and explained everything fully. He also presented explanations for any of the items that were optional. The work was performed without incident, and it was all cleaned up when they left.

My tenant called me to tell me there was leaking around the upstairs toilet. The toilets had been there since 1986. I gave them a call on a Monday, they were willing to come Tuesday but I asked them to come on Wednesday. They gave me a choice of appointment times. I chose 8am and they were very timely. They were done by 11:30. Both my tenants are very happy. Tim has been to my house and rentals many times before. I trust his judgement and his workmanship is impeccable.

They were pleasant. They knew what they were doing and it as a good experience. They were reasonable in their price too and they did a very good job.

I have always found Rooter Man employees to be professional, they take care not to mess up my floors when they are doing their work. They explain what they propose to do and give me options. The plumbers in my home have been friendly. The receptionist is friendly and returns calls quickly and is flexible with scheduling. I would have no hesitation recommending this company.

They came out the SAME DAY we called. Dave was very accommodating and fair. The helped identify the issue and gave us a fair assessment of how we should proceed. They were great at identifying an otherwise camouflaged septic system. They were fast, friendly and professional. I used their Angie's list coupon. Look for it!

I called the provider to schedule an appointment. They offered to send out someone that day (a Saturday). They explained the pricing $49 for just having them show up and then you would get an estimate of the work. The technician called me and asked if he could arrive early (great!). When he arrived, he told me that he was a drain clog technician and not a plumber. This meant that he could try to see what was wrong with the toilet and him might be able to fix it (a lot of maybes there). He wouldn't be able to fix the garbage disposal and that I would need an appointment with a Master Plumber. The second call from the Master Plumber would cost me a second $49. He also told me that since it was a Saturday I would have to pay weekend rates. This was not mentioned on the website or by the person I talked to who did explicitly talk about other prices with me. I told him not to touch anything and said that I wouldn't pay the $49 because it wasn't my fault they didn't send the right people to the job. He agreed and didn't charge me. When I called back to schedule an appointment with the appropriate person they didn't have availability for several days. While the technician seemed to be decent, my brief encounter with them left me unimpressed. The call service they have answering phones was either uninformed or dishonest and the pricing seems extremely high based on other people I have dealt with in the past.

Service Call. Slop sink next to washer backed up and overflowed Wednesday night (heavy rains, sump pump running, couple loads of laundry). Figured it was the sewer lateral, maybe roots and with the heavy rain and washer machine running the lateral couldn't handle the volume and just backed up. On Thursday removed the lateral cleanout cap and the realize it was a major blockage (tested with water from tub/toilet etc and water came right back out the cleanout). Borrowed a 80 foot auger/snake from a friend and took a shot at dislodging the blockage. No luck Thursday night. Tried again on Friday and after about an hour figured I needed a professional. Called around Noon, spoke to Tammy (very pleasant), and was told David would be at my house between 1-3pm. Tammy said he was available and that he could come on short notice (wasn't charged extra for this - wasn't an emergency call). I kept trying with the auger and 10 mins before David showed up the blockage seem to have been cleared. David showed up at 1:30pm (great for calling just an hour and half earlier), I explained the situation, told him I think it might have been fixed, but wanted him to take a look and verify. David was extremely knowledgeable, very friendly, and answered every question I asked him. He ran the water for about ~12 mins to verify the block was cleared, took a look at the lateral with his flashlight, explained to me which cap to use to close up lateral (I bought a couple from Lowes b/c old one needed to be changed). David even checked my sump pump to ensure it was working correctly. This guy was a class act. He went outside the house with me to view the water main, inspected a PVC pipe in the front yard behind some bushes to ensure it wasn't a cleanout access (it wasn't), and gave me information about Root Killer. He gave me some heavy duty rubber gloves for cleanup, and even gave me a bag of candy with Rooter-Man logo. I would definitely call this company again if I could not handle the job myself (and likely ask if they could send David). Well worth the $53 and peace of mind.

There was a sewer back up in the basement. It got clugged and we noticed when 2 people were showering. The water started to spill out on the pipe where the washer empties the water. We called immediately Rooter and the fastest they could come was within one hour. The service person was Gary who was very nice and profesional. He explained the different options or ways to handle this problem and he proceded accordingly. He really cleared everything that was blocking the sewer line. When he was finish after an hour and a half, he went by the downstairs bathroom and noticed the dripping inside the toilet tank and check i out and offer to fix it. Told us what part needed to be replaced and how much it was plus the labor. We agreed on a price and he fix it . Because we are clients of the Angies List he discounted the $ 49 Service Call. Everything is working well. Gary was really patient and answered all our questions. I consulted about another situation that needed to be fixed and Gary made the call to his office and set an appointment for Tim to come over who was the person who could handle that particular problem related to the washer hoses and washer machine shut off.

The two services staff, Tim being the senior/trainer who had trainee staff member with him, saw that I had already removed the garage ceiling/dry-wall to expose the almost exact location of the leak. The service men stayed for approximately 2+ hours to repair the 1/2 copper t-joint behind the upstairs toilette, and after writing up two separate work orders (1st one crossed out as they determined their troubleshooting was wrong), contacted their office and gave us a bill for exactly $677 for this job...! Although we tried to point out to the service men this cost was outrageious, being way too much money for the labor and parts, our requests to reduce the costs were met with 'this is our standard rate' (no breakout on invoice other than a) problem description, b) work description, subtotal/tax, and total. I would not recommend Rooter-Man, nor am I satisfied with Angie's List recommendation - I do not think we'll ever use either again and am sorry we spent money on our Angie's List subscription.

Used video, went beyond what descrition called for

The work was fine and the worker was professional and timely.

It went extremely well. I liked him a lot. I think they were really honest, forthright. Compared to other companies I’ve used in the past we felt very comfortable using them. We plan to use them again when the need comes up. Their strongest point is their recommendations. We had a clogged line and they recommended us to stop using certain detergents because they said that detergent does not break down. They explained that antibacterial soaps are no good for the kitchen sinks because it forms a cloud inside in the pipe line and it does not break down like it should. We should be using something like Dawn which breaks down much easier.

Good, responsive and honest.

The gentleman that I deal with is Tim, and he is just excellent. I have had him on three projects, both in my house and my apartment house. The price was reasonable as it was an emergency call on Saturday, They told me upfront about the cost and I am fully satisfied with the price. He was there within two hours from when I called Rooterman. Tim finish the job quickly and I was (as always) pleased with the outcome. I made the original call for the kitchen sink as that was the emergency. I had tried to replace the bathroom faucet myself as I am fairly handy. The bathroom faucet was unable to be removed by tools alone. I tried and failed (and Tim tried and failed). Tim suggested a solution for removal and I agreed. Using a reciprocating saw, he was able to cut the old faucet off the vanity (and DID NOT leave a scratch). New faucet in and I am very pleased with the result.

It all went well until I had to write the check.

He was fast, knowledgeable, and efficient. Took the time to explain what he was going to do, and did it. Checked with me before proceeding on anything that was going to cost extra. Had everything he needed to perform the service on his truck. Also, took the time to explain how to use the pipe maintenance powder kits we purchased.

The person who showed up claimed to be a service plumber with 20 yrs experience. We had a clog in our drain line near the waste pipe exiting our house. It had overflowed into our kitchen with wastewater, prompting us to call. He inspected the drain pipe and told us that the only place to access it was the kitchen sink. He disassembled the sink drain to snake it and told me to run the washer to see if the pipe was clear. That only caused water to s*** from the drain pipe and soak under my bedkitchen sink. He then told me that he had reached the one hour mark and any further service would cost $90 per half hour. After already spending $300 it had become cost.prohibitive for him to.stay. He said the clog was partially clear but drains were still very slow. He then recommended that I disassemble the drain pipe at the juncture of the sewer line and clean it out with a mirror and a light. The next day my kitchen sink seemed to.drain well, but it overflowed at another part of the drain line and flooded my kitchen and part of my basement. I called a different plumber and he found a drain cleanout 15 feet closer to the wastepipe. He had the drain line clear within 20 minutes and only cost me $80. I called Rooterman and explained this, along with the fact that their plumber should have seen this cleanout if he had inspected the drain line as he stated. The ultimate answer I got was "Sorry, I will pass on the information to the boss." Meanwhile I now have to tear down sheetrock and

.Worker came on time and after reviewing the problem, fixed it in a short time. Gave some free advise regarding washing machine hoses and checked gas line for leaks(free?) Left the area clean.