HITMAN SERVICES

Cheryl, the receptionist (?), was very professional. I was surprised at the cost. I thought it would have been at least $300.

Job was a disaster! Took the PC to Hitman and after several days was told it was repaired and ready for P/U. Specifically asked whether the problem was resolved and if it was safe to sync up my I-Phone using I-Tunes. Was assured that all was well. Got my computer home this first time and all my e-mail and contact files on MS Outlook were corrupted or not accessible. No access to e-mail or contact files newer than 2006!! Before I noticed the problem I had synced my I-Phone and now all my I-Phone contacts were reverted to the 2006 version. Tried to contact Hitman via phone after normal business hours. No answering machine. No fax. Tried to send them a message using their on-line contact form. That did not work either. Finally ended sending them a letter via PRIORITY snail mail to the attention of the owner. Took the PC back to Hitman. They again tuned it over to their technicians. They subsequently called and told me it was ready to go. When the technician brought the PC to me from the work room and tried to give it to me it did not have the side cover installed. I asked him about it. "Oh, yeah, guess I forgot that." Put, the cover on and I took it home the 2nd time. Fired it up and it was still not operating correctly. Took it back the 3rd time. They had to order special software to find the missing outlook ".PST" files. After almost another week they called to say it was finally fixed. It is now almost fixed .... about 90 -95%. Still not where it was before it crashed originally, but usable. Overall, a MOST disappointing and AGGRAVATING experience. In retrospect, the owner of HITMAN, Howard Levine, was very apologetic and attentive to the problem after I brought it to his attention. But, the ability and quality of his staff .... at least in this instance, leaves MUCH to be desired.