A Johnson Plumbing Heating And Air Conditioning

I contacted A Johnson plumbing & heating on 5/2/2019 due to my tankless water heater continuously tripping. The lady I spoke with when I called was great & scheduled me for first thing the next morning. Mike showed up & right off the bat told me A) it was $69.99 for him walking through my door & B) he in not so many words is pretty clueless about tankless water heaters which made me a little skeptical from the get go... he was very nice & talked me through everything he did. When he left my hot water was working again but that came to a quick end when my husband got home from work a 12hr day & ended up with a cold shower. I called the after hours line & requested to speak to the company’s owner as I was understandably frustrated for pay a couple hundred dollars to not have gotten anywhere... Mr Johnson seemed very customerable & apologetic & promised me that on Monday (I called Friday night) that he’d be to my house Monday with Mike to figure out what was going on.. Monday afternoon I received a call to let me know the earliest I’d be able to have Mike & Tony up my house was Wednesday afternoon (of course I had to accept this what else could I do?).. Wednesday rolls around & I get a call from Mike that he’s on his way to my house & Tony wouldn’t be joining him. He gets to my house & is in my basement for another 3.5 hours & tells me the company that makes my water heater says he needs to order a whole control unit & he thinks he should be able to just get a few wires..that he was going to do some research & talk to some people & hed call me back the next day with a verdict & resolution.. it’s been 5 days & I still haven’t heard anything & im STILL stuck with very short time spanned hot water! Awful customer service!!

They're very good. I'm very happy with them.