Rusty Johnson Masonry Inc. offers the highest quality of masonry and concrete services in the Upstate NY area. With over 30 years of experience, owner Rusty Johnson has provided superior service to our customers and have assisted them in achieving their goals. Our commitment to excellence has earned us the reputation as the best concrete contractors in the area.
They stuck to their estimate, which was good, but they did not come consistently and left the job site unprotected for months at a time so water and dirt got in everywhere. The workers used a nearby barn to shelter from the winter wind during work breaks, which I did not mind, however they left garbage in it and broke several items that were there. Overall job clean-up cost me several weeks and trips to the dump. They did not clean out the concrete forms on the building walls before doing the second concrete lift as we had specifically requested, and since ice, snow, and pine cones (among other things) had fallen into the forms this created a huge gap in the concrete wall that seriously compromised the structural integrity of the building. We discovered this much later when we began work on the inside walls....there were large gaps with no concrete, in one instance there was nothing at all in the form between two ground-level windows! This is my most serious complaint. They did come back and patch it up after we found it, but the integrity of the structure is a major worry for us as a result....not to mention the further delays we had in making progress on our house.
Description of Work: Poured concrete floors and walls, roughed-in windows and doors, set pillar foundations for decks, installed floor joists and subfloors, installed decks, set roof panels, installed windows, framed in add-on sunroom.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
$100,000
Response from Rusty Johnson Masonary Inc
We, at Rusty Johnson Masonry, would like to respond to a review that was made, concerning a job that we did 10 years ago. We are sincerely sorry if the job was not done to the specifications of the owner. We do not work like that, and most of our employees have been with us for over 15-20 years and are very professional acting. We care about the quality of our work and what our customers concerns are. We live in a small community and are very honored to provide a competent and professional service for this area. We have been in business for almost 30 years, and very rarely do we receive complaints. We are all about making the customer satisfied. Again, we are sorry for any inconvenience.
They come soon after I call on all three jobs. I get an estimate soon after that and they start and finish each job. They have never asked for more money after of before they are done.
Description of Work: First time I used RJ was a masonry job. They added 4 inches of concrete to my basement to fix a water problem. They were on time, did a good job and didn't want any more money than the estimate. I used them for two more jobs on my stone driveway (they do other site work). The first job was to add a loop to my existing driveway. The second was to add a larger pipe under the driveway to divert ground water. Same results.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Daniel T.
11/2011
5.0
masonry
+ -1 more
I called for an estimate. They showed up in two days and gave a price of $2,000. Did the work in one day and did not ask for any more money which is what usually happens. Good job and done quickly
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Service Categories
Masonry,
Drain Pipe Installation,
Stone and Gravel,
Concrete Pouring and Repair
FAQ
Rusty Johnson Masonary Inc is currently rated 4 overall out of 5.
Monday: 7:30 AM - 3:00 AM
Tuesday: 7:30 AM - 3:00 AM
Wednesday: 7:30 AM - 3:00 AM
Thursday: 7:30 AM - 3:00 AM
Friday: 7:30 AM - 3:00 AM
Rusty Johnson Masonary Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Rusty Johnson Masonary Inc does not offer free project estimates.
No, Rusty Johnson Masonary Inc does not offer eco-friendly accreditations.
No, Rusty Johnson Masonary Inc does not offer a senior discount.
No, Rusty Johnson Masonary Inc does not offer emergency services.
No, Rusty Johnson Masonary Inc does not offer warranties.
Rusty Johnson Masonary Inc offers the following services: Masonry, excavation, trackhoe, dozer, septic systems, retaining walls, ponds, roads & driveways.