Northeast Carpet Cleaning

Joe was super personable and really listened. The previous owners of our new home had pets and the smell was just overwhelming to us in the living room, but we could tell that the carpet was of good quality. He showed up on time, cleaned the carpet fairly quickly with a cleaning solution specifically for pet odors, and left me with instructions for drying and a post-vacuum.

great! I particularly liked the pick up and delivery service.

Joe, the owner of the company, arrived ahead of schedule, completed the work in a very short time. I was shocked at how beautiful the carpet ended up after Northeast cleaned it. We had lived for about 4 years with some of the dirty areas of the carpet, not really knowing how to go about getting it cleaned. We are thrilled with the results and - even though we hope the carpets will stay clean so we won't need him - we will certainly call them much more readily the next time. Not only was the carpet as good as new but the cost was very reasonable.

Great job. On time, professional and a very fair price. You can't ask for more.

I've been meaning to write this for a long time.... the result of this cleaning job was disappointing. There were certain stains that I was told might not come out, and they did not, which is fine. There were other stains, however, that should have come out, and general dirt that did not. I used a Bissell big green on the carpets later on and was amazed at the amount of stuff that was extracted. One stain in particular is now gone that still existed after this service had cleaned the carpet. The carpets look 10 times better after I did it myself. I'm not sure if the elevation of the rooms had an effect on the effectiveness (rooms are 3rd floor from ground level), but their system seemed pretty ineffective.

I had an expensive and heavily soiled area rug that had to be taken out of my home to be cleaned. This I expected. I did not expect, when I unrolled the rug after it was delivered and after it had been paid for on Angie's List, to find that ABSOLUTELY NOTHING had been done to it. It was in the exact same condition, no mistake about it--I don't even believe they had even bothered to vacuum it. I have never been ripped off so brazenly. Were I able to prove my case in court, I would sue them, but I don't know how you can make a case for something like this. I'm out almost 300 dollars and have hired another company to take care of the carpet. I will, however, be reporting them to the BBB.

This company is fantastic. Highly Recommend!

Great. I have used other cleaning services before but have not been pleased with results. Joe was very professional and did a great job in all areas. My furniture looked almost new!

I bought the coupon that gave $200 toward cleaning for $100. The bill after applying the $200 was $335. So actual bill would have been $535. I paid $435. "With the sale".. That seems expensive for 2 hour of work by one person. Carpets look fine, and I'm satisfied with the result. Will price compare before doing this again though.

Northeast carpet cleaning showed up for the evaluation/estimation and the job when they said they would. The evaluation/estimate took about an hour and we agreed on a date and price to do the work. Joe showed up when he said he would to start the work, and he "completed" the job in a little more than an hour. I paid him. In hindsight paying such a hideous price for such minimal work is sickening to me but that's beside the point. Now I'll admit some fault in paying him before checking his work, but I expect a certain standard to be upheld when I pay someone to do a job. Later, when I opened up the ductwork I was surprised to see that it looked like nothing had been done to clean out the pipes. I called Joe to come back and do the job correctly, which to his credit he returned promptly. In the meantime I decided that I wanted a refund and I would do the work myself. After I showed Joe how dissatisfied I was with his work, he gave me a full refund. The pictures I've attached are post "cleaning". Wish I could make 300 bucks for doing jack nothing.

I've been hiring Joe for the last 3 years for carpets and upholstrey cleaning. This year in addition to my couch and arm chair, I also requested that he clean my air ducts. Both jobs were done beautifully. All signs of toddler spills and snot were removed from our couch, arm chair and throw pillows. He even found an old styrofoam coffee cup in the vents, which tells me they had never been cleaned since the house was built 24+ years ago. As someone with annoying dust and mold allergies, I've been breathing easier since he was here. He even offered to change the furnace paper air filter for me. Joe is professional who does great work and I recommend him to all my friends.

Quite well. They arrived when they said they would and got to work promptly.

Joe was very good about everything, as well as being pleasant to talk to and punctual.

The couch we were going to have the work done on was "attacked" by a cat, and enough damage was done that we decided not to have the couch cleaned. NE Carpet was very friendly, professional and accommodating.

Quickly responsive to request On time Great job- older carpets look great Competitive pricing and next visit coupon (although I feel all carpet cleaning is a bit overpriced!) No hidden costs or misleading quotes (unlike some of the other "chains")

Jim arrived early explained what he was going to do. He started right away. All the carpet looked like new when he was done. There was one tough spot that wouldn't move. He tried several times. I am very happy with my carpets.

Joe returned my initial call in a timely manner, arrived to give us a quote in a timely manner, and came to clean our carpets when and how he said he would. He was professional, personable, and proficient! We would definitely hire him again.

They arrived promptly, did everything I asked within one hour, and the price was very reeasonable.

Joe arrived on time, was pleasant and efficient. Highly recommend this company.

Pretty good job overall, but not all stains were removed.

Joe arrived, on-time, very professional introduction and discussion. After he finished, he asked if I was satisfied, which I was.However, I asked if he could go over a high traffic area rug one more time, which he willingly completed. The rugs were much cleaner and brighter and there was no over-spray remaining on the hardwood stairs or floors for me to clean. Excellent work., definitely plan on using them again.

I was very pleased with the service. Joe is professional and extremely friendly. He was also surprisingly understanding when I had to cancel the original appointment at the last minute due to health issues, yet he accepted the cancellation with grace and ease, and called me days later to reschedule. I was impressed with his follow-through and also the fact that he was punctual on the day of the appointment, calling in advance to let me know that he was on his way so that I could get my pets out of his way. Joe cleaned my furniture, which hadn't been cleaned in years, and with four pets, that was no small task. I've had the furniture since 2003, and considering it is 12 years old, I was worried that the whole cleaning thing would be a lost cause. But not so! Joe not only cleaned the surfaces, but he also cleaned between the cushions, where cat litter, lint, and all sort of other little goodies had collected over the years. I was so pleased with what he had accomplished that I decided to hire him back to clean my carpets. I would like to say something in response to the previous reviewer who commented about Joe not wearing covers on his shoes: When I first called Joe to schedule the appointment, I made it clear that I wanted him and his workers to cover their shoes when they entered my house, and keep them covered while performing the service. Joe told me that they wear booties over their shoes on all jobs, and assured me that he would cover his shoes when he came to my house. He did just that. I think perhaps what may have happened in the previous reviewer's experience is that the booties may have slipped off temporarily, and the reason I suggest this is because there was one point during my cleaning appointment that lasted all of 20 or 30 seconds when one of Joe's booties had slipped off, but as a soon as he noticed it he quickly put it back on. He had been bending down to clean the lower part of my sofa, and I would imagine that the motion of his foot bending probably caused the bootie to come loose. Please, as a prospective customer, know that Joe DOES cover his shoes, and sadly, that is not the case with many "professionals" out there in the community, from carpet cleaners to furnace guys to handymen. Joe is the exception, and for that reason alone he gets my vote. Thank you, Northeast Carpet Cleaning, for a superior service! You are my new go-to cleaning service for all future furniture and carpet cleaning needs!

He charged me another $45 for other things. They couldn't get the depressions out of the carpet. Anyway, there was nothing we weren't highly satisfied or highly dissatisfied with. It was kind of okay. They did what they were asked. He cleaned the carpet but he went in and out with no covers on his shoes. He walked on the carpet after stepping outdoors. They were polite but not professional.

My mother wasn?t really pleased as she didn?t feel like he cleaned close enough to the walls as there was a line of dirty carpet around the edges. She had asked him to clean some throw rugs which he agreed to do and he didn?t do it. She wasn?t overwhelmed. I don?t know if he was charging my mother extra for the throw rugs because they were small and weren?t giant but he didn?t do it. As far as contacting us and being nice, he was great but the rugs that were to be cleaned were cleaned except the edges. I think if my mother had stayed behind and asked him to clean the edges, he could have. He was very good about trying to getting back in touch with me and getting an appointment. He was right on time.

Very responsive to scheduling concern. Friendly, professional, and complete service. I would definitely call again.