AAA TIMBERLINE INC

Awful. Mr. Cagney so friendly prior to securing contract. Not so friendly and accommodating once started. To anyone reading this, don’t use them.

Great. The owner came out and took pictures of the chimney inside and out. Explained why the inside was deteriorating and what could happen down the road. He sent us the pictures and estimate. We went with it and were extremely happy with the results. The guy who came out to do the work was wonderful. The job is perfect!

Awful. In the future, I will ensure a contract serves my needs - not the contractors.

Called for estimate upon noticing the front chimney was crooked with bricks having been significantly loosened over winter. No bricks had fallen out, but my previously straight chimney was now S-shaped. It was clear that the joints between the bricks at the top of the chimney were wider than they had been previously. Agreed to have this firm fix the chimney. To cut out, remove, and replace loose bricks, among other things. They came as scheduled. Upon checking on the project midday, I saw the chimney was still crooked. The worker on the roof said it must have been built that way. I called the owner who quoted me the check list estimate and said that what had been agreed to never mentioned having the chimney straight upon completion. In fact he only mentioned grinding out the joints and re-pointing them. He too claimed it must have always been crooked. If the contract was indeed followed by Timberline , then the removed or cut out bricks must have been put back in as crooked as they had loosened up to be because the chimney is still crooked. The bricks stick out at various angles and look haphazard. The bricks were far more aligned even in their loosened state before Timberline did their work. The company claims that there was no reason for them to straighten the chimney back to its original shape, in fact alleging this 100 year old chimney was always crooked . After my complaint they extended the warranty for up to 30 years, but I am left with a chimney that is both crooked and amateurish in appearance. In all fairness, it may never leak or fall down, but it is an eyesore. Buyer beware with this firm.

They didn't complete the work with the money that we paid. They refused to give us the scan of our chimney. Horrible horrible service. The guy I have out at my home now is having clean up their work. I would never recommend or use them again. They refuse to give us the results of the scan they supposedly performed. I would not want anyone to deal with these people.

We had a crown flush with the chimney boundary so water had been runniing over the bricks and mortar for years and the chimney was coming down. They rebuilt the chimney from the roof line up and put a chase aluminum crown on that hung over an appropriate amount. We had to pay an $800 deposit when we agreed on the contract in september. They couldn't do the work until early november because of backlog, weather, etc. which was fine.

Not well. Recommended all new reconstruction of chimney that was ridiculous! Tried to rip us off! Since have had another Co. Come in and correct the problem for 1/10 the price

NO surprises - all work preformed as per the contract - it took 2 men working the better part of a day to complete - the office staff was very accommodating in getting me on the schedule quickly because it had to be completed before the new roof could be started

The company replied promptly to my telephone message for an estimate. Their representative was very prompt, courteous, and provided a packet of information on chimney repairs et al. He was efficient. I thought the estimate was fair for the amount of work required and I was not pressed for services I thought were not required at this time. The repairmen arrived as scheduled , were very courteous, and answered any questions I had. The repairs were completed as required, the chimney looks very good, and to date I am very happy with the job.

Quality work. Thank you.

The service chimney was in worse condition than expected, resulting in a rebuild. The company representative was very helpful in discussing options with a satisfactory decision and outcome. The crew was very friendly and professional. They did a fantastic job! Very pleased with the outcome.

It's all completed and it looks beautiful. They came on time, very pleasant, they told me how much time it would take, and they were very professional. I am quite pleased with the service.

From the estimate to job completion AAA Timberline was very easy and professional. The mortar at the top of our chimney needed repair, and the chimney cap was cracking. They tuck-pointed the chimney from the roofline to the top, and installed an aluminum chase cover over the existing chimney cap. They were very professional and cleaned up the job site nicely. I would highly recommend them.

Our house is 60 yrs old and the chimney was crumbling, the mortar was loose. water was coming into the house thru the cracks. we only use the chimney for the hotwater tank the last few years, now that we have a hi- efficency furnace. They removed the chimney , patched up the roof where the chimney came thru, and installed a simple metal cap chimney for the hot water exhaust. they did a great job, and in the time they said it would be done

They are out here quick to give free estimates. My chimney looks better. They did excellent work. I would highly recommend them.

I was extremely pleased with everything. When AAA Timberline Inc came out originally to do an estimate, they gave me a packet of information so I didn't really need to ask them anything, all their insurance certificate, work certificate and people references which was very helpful.

They were very punctual, thorough and professional. We have an older home that we have restored. This was one of the best companies we have used.

The installers and office people were friendly and cooperative. The work was performed to our satisfaction. The only glitch was a remote for the fireplace which did not work. A new one was ordered and installed promptly. I would definitely use this service again.

AAA Timberline called to set an appointment for August 3rd between 9:00 - 10:30. Mike De'Coux showed up at 9:00 Very punctual. He was pleasant to talk to, and very informative of what was needed to complete the job. Only eight days later, Ian Kelly, a AAA Timberline technician, was here to do the job. I was then kept informed during the process of what was being done. I am very happy with the results and would not hesitate to call on this company for any other work to be done around my home.

Overall we were very pleased. They were very prompt and professional. We own an old home, and we were happy with the style & craftsmanship with which the chimney was rebuilt. We experienced leaks shortly after (due to our roof, not the chimney), and they were very quick to come and inspect when we called. They even went above and beyond and tarred our roof where they thought it was leaking. I would definitely call them again and would recommend them to anyone.

We haven't had any problem. They were by far the most professional of the people who came by. They showed up on time. The guy went up on the roof and took pictures. Then he showed me the pictures so I could see exactly what he was talking about. He also gave me a list of references to follow up on. I remember them being on the ball with scheduling. We also had a boiler replaced. I don't think they were the cheapest, but they weren't much more than anyone else. They came out in the middle of winter.

Very professional installer. Courteous, poised and very efficient. He gave a summary and answered all questions at the end.

We have a slate roof so we have to be careful about who works on it. They were highly recommended to us. We saw that they were probably going to be on the pricier side, but we felt that it was worth it because everybody had been so satisfied. We were happy with them. They were professional and punctual.

The quote was close to $159, but I did not use them because they were expensive. I called them and they came out and did the estimate and I told them that I would get back to them as soon as I find a couple more estimates. I may consider using them in the future if they lower their prices.

crew arrived on friday and dismantled tops of chimneys . They returned on saturday and completed work in a timely fashion, doing a good job of cleaning up afterward.