CNY Home Renovations Inc.

We signed a contract with Ron Dumond/CNY Home Improvements on December 7, 2023, to have hardwood floors installed, pantry cabinet installed, sliding doors installed, and a recessed dry vent - $5000 deposit. Start date was March-April 2024. April 2024, I sent an email requesting an update on the project, CNY Home Improvements pushed it May or early June 2024. May 29th, I emailed CNY Home Improvements to request an update – project manager replied on June 4th and said he would call me, didn’t call me until June 17th; the project manager informed me sliding door options they offered are only options within CNY Home Improvements budget. Requested to remove the sliding doors from the contract. CNY Home Improvements response was “OK.” Hardwood flooring was delivered on July 3rd to acclimate before the installation began on July 8th. July 9th, I authorized a withdrawal of $7000 from my bank account. Hardwood subcontractor arrived on July 10th informed me CNY Home Improvements didn’t order enough wood to complete the job. Ron Dumond did not contact me, so I emailed him to request to cancel the contract. Cited CNY Home Improvements' failure to manage the project - Ron Dumond called me on July 11th, apologized communication issues, blamed the subcontractor for not ordering enough wood – the subcontractor placed the blame on Ron Dumond. Requested direct communication from CNY Home Improvements moving forward. Ron Dumond assured me communication would improve. Ron Dumond offered me a $300 (2%) customer service discount. Communication did not improve. July 22nd, the hardwood contractors informed me that the moisture level difference between the hardwoods was too significant- could not move forward until it balanced out. No contact from Ron Dumond. I emailed Ron Dumond requesting to cancel for the second time. Citing CNY Home Improvements' failure to manage the project. I requested a refund for the amount I have paid to date, less material costs. Ron Dumond acknowledged the mistakes again blamed the hardwood subcontractor, offered to fire and replace him. My request to cancel the contract was “unacceptable.” July 31st, I emailed CNY Home Improvements set deadline of August 16th they accepted. August 10th, I emailed Ron Dumond telling him to stop working and cancel the contract for the 3rd time. Again, I cited CNY Home Improvements' failure to manage the project. Ron Dumond’s lack of oversight led to the wrong color stain being applied, contract stated dark and to match the sample of laminate provided, hardwood floors were not sanded correctly, which led to darker areas along the edges, not blended, creating a “Halo effect.”, and numerous discolorations on the floors. site wasn’t sealed off before sanding, dust throughout the house leaving, stain splattered on doors, walls, and stairs. Ron Dumond’s response- we picked the color of the stain; the darker areas and discolorations were due to “how the wood took the stain.” Ron Dumond refused to cancel the contract, stating that if we didn’t like how the floor turned out, it was not his fault and that it would be at our expense.. August 16th, we met with Ron Dumond and the flooring subcontractor at our house. After looking at the floors, Ron Dumond, said there were no issues with the appearance of the floors, and that it was our fault for choosing the wrong color of stain. Ron Dumond acknowledged that the stain was sloppy and then attempted to scratch the stain off the doors with one of his fingernails. Ron Dumond offered to sand and re-stain our floors at “no cost.” However, we would lose the $300 customer service discount he applied on July 11th. As of today, after waiting 9 ½ months to start, paying Ron Dumond $12,000, all we have to show for it is 350 sq/ft of new hardwood floors weaved into 150 sq/ft of existing hardwood floors that need to be sanded and re-stained, a $1200 pantry sitting in my garage, and Ron Dumond/CNY Home Improvements' seal of approval on a job well done.

We have absolutely no regrets about using CNY Home Renovations Inc for both our kitchen and bathroom renovations. I would particularly like to mention Josh and Kevin. It was a pleasure to work with all of you.

I had a complete remodel done of my master bath and cannot say enough about the wonderful quality and professionalism of Josh and his entire team! They were prompt and very customer focused during every step of the process.

They went beyond our expectations, from the design process to the completion of the job. Always on time for work schedule, left my home clean after each work day.

We had a great experience with Josh on our bathroom remodel. He had great advice and ideas on how to get the job done quickly and professionally. It was our first time doing any remodeling work and Josh was very great at helping us through the process. I absolutely love how it turned out and would recommend him to anyone!

This company did a kitchen remodel in my house and they created a fantastic renovation plan. They installed a high quality cabinetry at a very reasonable price, their workers were professional, friendly and were able to fix every little problem that we encountered during the remodel. I would highly recommend CNY Home Renovations to anyone ready to remodel their kitchen. These guys are professional, courteous and affordable.

Very good, will recommend. My friends and family love the new kitchen and counter tops.

These guys are the best! They work quickly and did such an amazing job installing new flooring, bathroom countertops vanities & many other odds & ends! They are awesome at giving ideas when ur not sure what the right thing to do is & just all around very professional and knowledgeable! Highly recommend!

Thank you CNY Home Renovations. All team members were highly professional, polite and helpful. They managed our project courteously from start to end. It is highly recommended!

Our master bathroom remodel is amazing! Josh did an outstanding job. He worked around our schedules and performed quality work in a time frame we didn't think was imaginable! Thank you so much

We have absolutely no regrets about using CNY Home Renovations Inc for both our kitchen and bathroom renovations. They did a fantastic job, stuck to their schedule and went above and beyond in terms of problem solving. I would particularly like to mention Josh and Karissa. It was a pleasure to work with all of you.

Great work at a fair price. Josh was able to provide great design suggestions, and worked hard to ensure that the finished work met my standards and expectations.

TERRIBLE JOB. This company is being investigated by the NY Attorney General. Over a year of trying to get this con artist to fix several issues he admitted to and assured me would be corrected. Would make an appointment with me to come, and never show. I will leave reviews everywhere to warn homeowners to BEWARE of Josh Smith and his company. Absolute nightmare.