A Better Door Co., Inc.

Look no further if you are seeking a shoddy installation, employees with attitudes, lame excuses, and ineptitude. My first overhead garage door purchase from A Better Door Company was in January 2018. Their error prone quotations needed to be double and tripled checked. Their installer attempted to leave the job site without installing all the decorative hardware. Fast forward to May 2022. I opted to give A Better Door Company a second chance. This would prove a grave error in judgement on my part. My requirement encompassed three overhead garage doors and an entry door. A sizeable requirement yet A Better Door Company representative never came to the installation site to perform a basic survey during the quoting process. I experienced the same error prone quotation process which existed four years prior. A week after placing my order A Better Door Company sent a mechanic to inspect the installation site. Their mechanic arrives completely unprepared with no paperwork or information on the four doors I ordered. The mechanic cannot verify the basics such as the door sizes being correct. In November 2022 the installation nightmare commenced. Their installer unpacks the components and advises me the decorative hardware components are missing. This is the same super star installer – I say that in jest – who I had issues with four years prior. A few hours after the installer departed one of my newly installed overhead garage doors did not open. The mechanism connecting my existing garage door opener to the new garage door was not properly installed. When the installer returned to correct his screw-up, I pointed out another issue. The newly installed tracks for the two adjacent garage doors were not level with each other. The installer made no effort to level the garage door tracks. Their super-star installer returned with an attitude on the visit with the balance of the missing hardware. Incorrect and missing parts plagued the installation. I will take responsibility for a single instance of incorrectly reporting a parts shortage. A Better Door Company addressed the numerous missing and incorrect parts situation quickly. Yet their crises were self-induced. They were quick to blame Clopay. Yet my purchase was made directly with A Better Door Company, not Clopay. I ordered factory installed oversized rubber bottom door seals with two of my new garage doors. Their superstar installer failed to provide a smooth interface between the new doors and new weather stripping, both of which he installed. The garage door bottom rubber seals plowed into the weather stripping as the doors were raised and lowered. When the garage doors were in the lowered position the bottom seals did not sit properly. They curled up thereby deforming the new weather stripping. As a resolution A Better Door Company’s installed stiffeners inside the rubber bottom seals. The bottom seals were now so rigid that within a few days I noticed the new garage door weather stripping was ripping. On this visit their mechanic was careless with his step ladder and dented the vinyl siding on my newly constructed detached garage. To prevent further damage to the weather stripping, I removed the stiffeners their mechanic installed. I concluded the resolution to the bottom seal issue was changing the oversize to a standard bottom seal. A Better Door Company quoted me $5.00 a linear foot for a standard bottom garage door seal. Home Depot sells the exact Clopay material for $1.00 per linear foot. With a Philips screwdriver I changed out the oversized bottom garage door seal to a standard seal in 20 minutes and resolved the issue. My newly constructed detached garage has a large Clopay overhead garage door also purchased from A Better Door Company. In November 2022 the contractor constructing my detached garage retained an independent garage door installer for this specific door. The first step of the independent installer was to attach mounting blocks to the garage framing above the garage door opening. The garage door tracks were then affixed to these mounting blocks. I located on-line Clopay Manual Number CBPC P/N 0137170 Rev01-4/06. This manual depicts a wood anchor pad above the door opening affixed to your garage framing. The anchor pad supports the center bearing plate of the Clopay torsion springs. A Better Door Company did not follow this practice on my two overhead garage doors they installed. The overhead garage door installed by the independent installer operates so much smoother than the two doors installed by A Better Door Company. When I brought this to the owner’s attention, I received a flippant response. The owner, who claims 40 years of experience, was not familiar with this Clopay installation requirement. At the conclusion of my garage door installation all the incorrect components furnished by A Better Door Company filled a very large carton. Would I recommend this company. NFW.