About us
Business highlights
61 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
3.411 Reviews
Showing 1-11 of 11 reviews
kimberley E.
04/2014
plumbing
+ -1 moresee above I would like to respond to Lori....one question how could you tell me to deduct for 2 hours (men going to breakfast) and now lie....also if the men were waiting for National Grid to turn off power how could they go first thing in the am to get materials when they did not even know where the problem was located or what the problem was.
Description of Work: We called Automatic Utilities for service. I will be brief until I go to court on May 27th. I received my bill from AU and was charged 8 hours for 2 men totaling 16 hours. The problem was they were not here for 8 hours and one of the employees sat in the truck the whole time. When I called to discuss the labor charges I was told to deduct 2 hours (they went to breakfast for one hour). I said the labor charges were still off. The owner was going to call me back. After with the owner and explaining that they were not here for 8 hours and one employee stayed in the truck...his reply was how do I know that...well we work out of the house!!!! He. was going to check with his men....after two weeks of a $1600.00 outstanding and no reply from him we paid for all materials (who knows if that amount was correct) and 8 hours of labor to be distributed the way he wanted to. The men were not here 8 hours, they took another hour for breakfast, who know how long for lunch and left at 3:30pm. Automatic Utilities is now taking us to court for the difference. I am sooo glad I joined Angie's list and found out that I am not the only one. I also found another person that had the same problem with labor hours on another site. If AU proceeds with the court date I will be contacting the BBB and the Attorney General's Office to investigate. What I paid them was extremely fair.....maybe even too much.
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$1,600
Response from AUTOMATIC UTILITIES INC
Al C.
10/2013
plumbing, septic tank, sewer cleaning
+ 1 moreInitially, I was happy with the helpful woman in the office and the apparent know-how of the man who actually did the work. But things started to go downhill when the job took twice as long as expected. I had a tight budget and spoke candidly with the woman in the office at least twice before the job was scheduled to ensure that I had the money to cover the job. Contrary to her word, however, the job took four hours instead of two, despite a lack of complications that would have legitimized that overage. My distress was made more severe when I received the bill, charging me for six and a half hours of labor (instead of the actual four). I was also charged for a second six and a half hours of labor for the second man who participated in the repair, even though this was never disclosed to me on the two occassions that I spoke with the woman in the office prior to the completion of the job. When I called the office to dispute the bill, I was informed that the extra two and a half hours of labor charges were for travel time, even though I live ten minutes from Automatic Utilities. I was also told that I was obligated to pay the second man's labor charge, because otherwise he would not be paid. While a less than desireable offer was made to reduce the bill somewhat, the job still cost me almost twice what I was estimated. I felt terribly ill-used.
Description of Work: Automatic Utilities came to my home to replace the distribution box of my septic system.
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$1,200
Response from AUTOMATIC UTILITIES INC
michael C.
04/2013
plumbing
+ -1 moreI used them a long time ago and I was not at all happy with them. They gave me a price quote and I said I would accept that as long as they don't exceed that amount. They agreed. Instead, the job did exceed that number. It was probably 3 years ago. My experience was not good with them. I should have asked for a written quote. They only confirmed verbally. They filed suit against me and reported me to credit agencies. I had to get an attorney. I communicated with them in writing and they wrote back. Ironically in these situations, when you have a lawyer, he said to me, just going to go to court over this is going to cost more than the amount. So we settled. It was not a good experience. I hate on principle having to do that kind of thing. It was not a large amount of money, but it was the principle. The experience was not good. They installed a new line for a hot tub. I would not use the services again.
Description of Work: I used AUTOMATIC UTILITIES for plumbing. They installed a new line for a hot tub.
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Response from AUTOMATIC UTILITIES INC
michael C.
04/2013
home remodeling
+ -1 moreThey were good. The price was reasonable. The quality, I can't tell so far as they have only been onsite a couple of days, from what I have seen the quality is very good. They are very responsive. Punctuality is good. I will use their services again in the future. They are professional.
Description of Work: I used them for a kitchen remodel.
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Yes, I recommend this pro
Paul B.
02/2012
plumbing, drain cleaning
+ 0 moreIt was a good experience. Since these situations are always emergencies (even if they aren't) to the homeowner, I felt that their response and efficiency were excellent.
Description of Work: I had a clogged drain. They came within two hours of my call (before they had said they had estimated getting here) and in less than an hour they had the problem solved. They were thorough and waited to test things to make sure that the clog was cleared and everything working properly.
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Yes, I recommend this pro
$140
Response from AUTOMATIC UTILITIES INC
Elizabeth D.
12/2011
heating & air conditioning/hvac
+ -1 moreWould not recommend. I have delt with more proffessional companies. The office smells of fuel oil all the time and is cold.
Description of Work: I was on caill oll budget. I paid the FINAL bill of $800 and had her mail a paid receipt. I specifically told her I did not want anymore deliveries. Within two days they dropped over 210 gallons at the higher winter price. I had just paid $800 dollars the day before. The owner wanted to come and pump it out to sell to some one else. I said no because I had been told this disrupts any sediments from the tank bottom and is not good for the tank. I had to pay the highest price for fuel that sat there all summer when theprice dropped from $3.59 to $2.09 a gallon. An extra $140 wasted. I would not recommend because this is sloppy bookwork and communication.
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$1,000
Response from AUTOMATIC UTILITIES INC
J G.
11/2011
heating & air conditioning/hvac, plumbing
+ 0 moreJob went well.
Description of Work: Installed sump pump
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Yes, I recommend this pro
$3,000
Lisa A.
11/2011
plumbing
+ -1 moreGreat. Very professional, quick, nice.
Description of Work: Replaced a toilet for us. We purchased at home depot and had them install.
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Yes, I recommend this pro
$160
Kathleen S.
10/2011
plumbing
+ -1 moreMy family has used them for 30 years or more. They are reliable and fair. Their prices are reasonable and they do good work. I haven't compared their prices. I will definitely continue to use them.
Description of Work: I used Automatic Utilities to open my cottage for the summer. They did the plumbing.
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Yes, I recommend this pro
$120
Response from AUTOMATIC UTILITIES INC
TERRY C.
05/2010
plumbing, septic tank
+ 0 moreTried to fix clogged drain myself, could not, called Automatic Utilities. They responded right away, did a nice clean job and did not charge too much. Had Automatic Utilities pump septic tank, they showed up when they said they would and did a good job
Description of Work: fixed clogged drain involving cutting pipe in crawlspace, serviced septic tank
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Yes, I recommend this pro
$450
Response from AUTOMATIC UTILITIES INC
james B.
05/2007
electrician, drain cleaning
+ 0 moreAutomatic Utilities, serving Cazenovia and environs, is a family-owned business. A.U. is extremely reliable and responsive. They perform big projects and small. Furthermore, they know what they've done previously on your house, enabling them to fine-tune subsequent work and not to do anything duplicative. Prices are at the market rate. Service is attentive and friendly. Highly recommended.
Description of Work: Various, including general plumbing, sewer line cleaning, electrical.
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Yes, I recommend this pro
$1,500
Contact information
2830 RTE 20 E, Cazenovia, NY 13035
automaticutilities.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Septic Systems,
Heating and Air Conditioning,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Electrical,
Water Filtration and Softening,
Water Heaters,
Excavating
FAQ
AUTOMATIC UTILITIES INC is currently rated 3.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
AUTOMATIC UTILITIES INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, AUTOMATIC UTILITIES INC offers free project estimates.
No, AUTOMATIC UTILITIES INC does not offer eco-friendly accreditations.
No, AUTOMATIC UTILITIES INC does not offer a senior discount.
Yes, AUTOMATIC UTILITIES INC offers emergency services.
Yes, AUTOMATIC UTILITIES INC offers warranties.
AUTOMATIC UTILITIES INC offers the following services: HEATING & A/C, PLUMBING, ELECTRICAL, SEPTIC TANKS, SEPTIC TANK PUMPING, BACKHOE SERVICE, WATER PUMPS & FUEL DELIVERY.
APPLIANCE REPAIR & AIR DUCT CLEANING.
Contact information
2830 RTE 20 E, Cazenovia, NY 13035
automaticutilities.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed